Originally Posted by rydenfan
It is not often that I say anything publicly in regards to a negative experience with a retailer, but I will NEVER do business with Left Field again. I ordered a pair of pants in two different sizes to help ascertain the right fit, something that was even recommended by Left Field. Unfortunately neither size was a correct fit for me so I promptly returned both pairs. Upon receiving them Left Field informed me they were sale items and could not be refunded. Nowhere on the style page or the item itself does it they they are sale items, only if you go to the sale sec ion do you see it. Clearly, this is confusing and I asked that they see my point. My emails have gone unreturned and I have now had to file a formal complaint with AMEX to dispute the charge. Really disappointing service and no way would I ever give them another cent. I wanted to warn others as well...
I'm a huge user advocate (I think retailers should go out of their way to please customers, even if at a slight cost to them), but Left Field certainly lists their terms. They specifically mention that sales items cannot be refunded, just exchanged.
In terms of not knowing your items were on sale. Dude, come on. I'm sure you looked around the site and saw different price points for denim and chinos. You didn't realize that the reason the pants you bought were cheaper than those price points was that they were on sale?
It's your responsibility, as a consumer, to familiarize yourself with the terms of the purchase prior to entering a financial agreement. Don't screw a small business because you didn't take the time to read.