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Ebay will favor who?

post #1 of 10
2/11/10 at 1:06am
Thread Starter 
I recently sold some shirts on ebay and now the buyer wants a full refund. He claims the shirts were faded when it clearly said it was used in the auction listing. He probably wore and washed the shirts too. He opened a dispute case today and I was wondering if ebay will side with him or me?
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post #2 of 10
2/11/10 at 1:07am
eBay usually sides with the buyer in disputes, so best of luck to you on this one. Your best hope is if there is a large feedback or tenure-on-eBay disparity in your favor. If you've got hundreds to thousands of feedback ratings and he's a relative newbie, eBay may be more inclined to believe you. But if the playing field is fairly level, then the buyer usually wins.
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post #3 of 10
2/11/10 at 1:12am
Thread Starter 
Fuck, I have like 33 feedback compared to his 270 feedback. Can paypal reach into my bank account and refund him? If my paypal has zero balance?
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post #4 of 10
2/11/10 at 1:33am
Quote:
Originally Posted by Arrogant Bastard View Post
eBay usually sides with the buyer in disputes, so best of luck to you on this one. Your best hope is if there is a large feedback or tenure-on-eBay disparity in your favor. If you've got hundreds to thousands of feedback ratings and he's a relative newbie, eBay may be more inclined to believe you. But if the playing field is fairly level, then the buyer usually wins.

Is that true? He said that the shirt was used.
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post #5 of 10
2/11/10 at 2:05am
Quote:
Originally Posted by onix View Post
Is that true? He said that the shirt was used.

Honestly, it all depeds on how well he lays out his case, but yes, eBay will tend to side with the buyer in most disputes. The burden of proof is definitely on him. I'm not saying he has an impossible case, but his case will be an uphill battle.

Simply saying that an item is "used" in your description often isn't sufficient, in eBay's eyes, to cover any perceived defects the buyer encounters or claims. Unless you specifically said "faded in __ areas" or whatever in your item description, your ass isn't totally covered.

I'm not saying this to be difficult; I'm just telling it like it is. In the future, the best defense against bogus or annoying claims by buyers is to be hyper-specific in your item listing. Disclose anything that may need disclosing, or, failing that, be sure to write up some very specific boilerplate about the conditions under which you'll accept item returns.
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post #6 of 10
2/11/10 at 2:17am
Quote:
Originally Posted by Arrogant Bastard View Post
Honestly, it all depeds on how well he lays out his case, but yes, eBay will tend to side with the buyer in most disputes. The burden of proof is definitely on him. I'm not saying he has an impossible case, but his case will be an uphill battle.

Simply saying that an item is "used" in your description often isn't sufficient, in eBay's eyes, to cover any perceived defects the buyer encounters or claims. Unless you specifically said "faded in __ areas" or whatever in your item description, your ass isn't totally covered.

I'm not saying this to be difficult; I'm just telling it like it is. In the future, the best defense against bogus or annoying claims by buyers is to be hyper-specific in your item listing. Disclose anything that may need disclosing, or, failing that, be sure to write up some very specific boilerplate about the conditions under which you'll accept item returns.

I see... that makes me feel better buying things on ebay lol.
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post #7 of 10
2/11/10 at 2:21am
Quote:
Originally Posted by onix View Post
I see... that makes me feel better buying things on ebay lol.

It used to be just the opposite, actually. When eBay first started, it favored the seller quite heavily in all item disputes. Then it got a lot of really negative feedback from buyers, and in the ensuing changes, the pendulum swung too far in the buyers' direction.
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post #8 of 10
2/11/10 at 3:11am
This wouldn't happen to have been a D&G shirt you shipped to Canada? (I wasn't the buyer.)
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post #9 of 10
2/11/10 at 4:01am
You mentioned they were used but did you mention they were faded? There's a difference and that might screw you.
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post #10 of 10
2/11/10 at 12:34pm
Thread Starter 
Thanks for the replies. I guess I have to go for the refund, I didn't mention any fades, only mentioned they were used =(
Quote:
Originally Posted by unjung View Post
This wouldn't happen to have been a D&G shirt you shipped to Canada? (I wasn't the buyer.)
Nah lol
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