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Wow Dickies!

post #1 of 14
2/10/10 at 12:25pm
Thread Starter 
Bought this jacket in black:

http://www.dickies.com/product/produ...ATR_Sku_Size=_

Had to return it to Dickies in Texas. Waited almost a month for the exchange. Nothing. Customer Service tells me they never got the jacket. Spoke with Quality Director, Greg Scoggins, and without needing to produce a shipping receipt or tracking number (which I lost), he sends out the replacement post haste. In the box is my new jacket and another of the same model in navy, which I mentioned I was thinking about buying. He also sent me a cool t-shirt.

Who does that kind of thing these days?

I'm pretty knocked out.
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post #2 of 14
2/10/10 at 2:42pm
Wow, that's seriously impressive. You got the right person on the phone on the right day.
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post #3 of 14
2/10/10 at 3:22pm
Yeah, that's pretty awesome of them to go above and beyond like that. Sounds like a story on the consumerist.
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post #4 of 14
2/10/10 at 3:30pm
That's awesome! I always enjoy hearing stories like this...
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post #5 of 14
2/10/10 at 3:40pm
Dickies is awesome.
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post #6 of 14
2/10/10 at 4:07pm
I have a similar story involving me being hit by car after leaving a friend's house after the Super Bowl ended. I can say three things: road rash involves days of pain, merino wool hoody's don't stand up to it, pants made of Schoeller material most certainly do. I contacted Outlier, the company who makes the cycling specific shizz and asked them for suggestions/advice on how to repair the hoody, which had a gaping hole just below the shoulder seam.

Tyler, one of the owners, emails me back with some kind words, simply asks for my to verify my address on file from my previous order, and says a replacement is on the way. This kind of treatment is really cool, and good business. Outlier FTW.
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post #7 of 14
2/10/10 at 4:09pm
wow dickies. that's some amazing customer service.
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post #8 of 14
2/10/10 at 6:41pm
Nice deal! I once had to call Tiffany because a ring I ordered for my girlfriend didn't show up on time for Christmas even though I'd paid for the shipping that "guaranteed" it. They credited my account back all the money I'd spent without me even asking for it. I think I was on the phone with them for less than one minute. The ring came a few days later. Experiences like these will really make a customer appreciate a company and likely make a loyal customer out of them for life.
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post #9 of 14
2/10/10 at 6:47pm
Sounds like they dropped the ball, and then made up for it, I don't think that's all that impressive.
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post #10 of 14
2/10/10 at 6:49pm
Quote:
Originally Posted by Regal View Post
Nice deal! I once had to call Tiffany because a ring I ordered for my girlfriend didn't show up on time for Christmas even though I'd paid for the shipping that "guaranteed" it. They credited my account back all the money I'd spent without me even asking for it. I think I was on the phone with them for less than one minute. The ring came a few days later. Experiences like these will really make a customer appreciate a company and likely make a loyal customer out of them for life.
I bet you're regretting not sporting for the five-carat in platinum now, aren't you?
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post #11 of 14
2/11/10 at 2:59am
Quote:
Originally Posted by BrianVarick View Post
Sounds like they dropped the ball, and then made up for it, I don't think that's all that impressive.
Sounds like the shipping company most likely dropped the ball and they made up for it, which is extremely impressive nowadays. Keep in mind the OP lost the tracking receipt... Dickies has always been a strong company, good to hear they're still taking care of people.
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post #12 of 14
2/11/10 at 4:03am
their stuff is not my cup of tea, but I'm impressed with what they did there.
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post #13 of 14
2/11/10 at 11:06am
Dickies is a good company to work with from the dealer side as well. We never have a problem with them on anything at all.
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post #14 of 14
1/28/12 at 5:37pm

I am actually going to buy some dickies pants right now because of this story!

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