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Site Topics - Part II - Page 987

post #14791 of 14858
Quote:
Originally Posted by in stitches View Post

I check the user. Recent join date, no posts, non US user. Prolly spam but need proof.

Bloody foreigners..
post #14792 of 14858
I'm not sure what the right thread is for this question:

If you sell an item through the Marketplace, and the buyer says it won't fit because he says a measurement was wrong, how do you handle it? Refund immediately? Offer to refund once they've sent it back? Offer to pay for the return shipment?

It's a shirt that was sold for $25 that cost $6.60 to ship in the first place.
post #14793 of 14858
I do not know the official rules, but last I checked @Brianpore was the B&S mod. I think he could set things straight.
post #14794 of 14858
Quote:
Originally Posted by The Thin Man View Post

I'm not sure what the right thread is for this question:

If you sell an item through the Marketplace, and the buyer says it won't fit because he says a measurement was wrong, how do you handle it? Refund immediately? Offer to refund once they've sent it back? Offer to pay for the return shipment?

It's a shirt that was sold for $25 that cost $6.60 to ship in the first place.

I think the critical statement in this post is "you handle it." It has long been the policy at SF that management doesn't involve itself in disputes between buyers and sellers.
post #14795 of 14858
Quote:
Originally Posted by MrG View Post

I think the critical statement in this post is "you handle it." It has long been the policy at SF that management doesn't involve itself in disputes between buyers and sellers.

OK, does anyone know if there is a thread where people give advice on this type of question? I don't have much selling experience, and no experience with a complaint.
post #14796 of 14858
I do not have much B&M experience, but I would recommend doing a search for a thread about that and sending a PM to Brianpore. Good luck.
post #14797 of 14858
Quote:
Originally Posted by The Thin Man View Post

OK, does anyone know if there is a thread where people give advice on this type of question? I don't have much selling experience, and no experience with a complaint.

This thread, which covers a B&S issue at length, might be informative:

http://www.styleforum.net/t/64932/fs-attolini-pink-cashmere-unlined-tie

Kidding aside, I don't believe there's an ongoing B&S advice thread, but I know there have been threads started over B&S issues. Those might be instructive if you can track one down.
post #14798 of 14858
personal opinion, if it's something tailoring can fix then offer a partial refund to compensate for that, if it's your fault with the measuring and doesn't work for the customer then get him to send it back and refund the price fully (so he's paid one side shipping and you've paid the other) and he'll be out a little time and just one shipping charge and it's sort of lose lose and learning experience. No easy solution and also really just depends on how agreeable he is to work with to resolve the issue.
post #14799 of 14858
Quote:
Originally Posted by The Thin Man View Post

OK, does anyone know if there is a thread where people give advice on this type of question? I don't have much selling experience, and no experience with a complaint.

Buying and Selling on eBay: Tips, Tricks, Problems, and Questions

I would try here -- even though eBay's in the title, the issues are the same. Brianpore posts there as well.
post #14800 of 14858
Quote:
Originally Posted by The Thin Man View Post

I'm not sure what the right thread is for this question:

If you sell an item through the Marketplace, and the buyer says it won't fit because he says a measurement was wrong, how do you handle it? Refund immediately? Offer to refund once they've sent it back? Offer to pay for the return shipment?

It's a shirt that was sold for $25 that cost $6.60 to ship in the first place.

Ask him to return (for now he pays) and say you'll refund everything, including return shipping, if it is, in fact, your mistake. When you get the item back, verify if you screwed up. If you did, give him all his money back, because you screwed up. If he's lying, refund the $25, and he's out the shipping, and you got your shirt back.
post #14801 of 14858
Quote:
Originally Posted by zbromer View Post

Ask him to return (for now he pays) and say you'll refund everything, including return shipping, if it is, in fact, your mistake. When you get the item back, verify if you screwed up. If you did, give him all his money back, because you screwed up. If he's lying, refund the $25, and he's out the shipping, and you got your shirt back.
This is a great, logical response. I didn't see it until I offered to refund the $25 if he sends it back. I haven't heard from him, but if I do, I will offer the terms you suggested.
post #14802 of 14858
Is there anyway to mark a thread as unread? I accidentally clicked on the last post of a thread so it says I've read all the posts. I meant to start from post 1 and read the whole thread.
post #14803 of 14858
There might be some spam in GC.
post #14804 of 14858
I for one am very happy for all of the advice on inter-caste relationships. that has been troubling me.
post #14805 of 14858
There is a bit of spam in GC. I started flagging and it was just too much.
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