Originally Posted by The Thin Man
I'm not sure what the right thread is for this question:
If you sell an item through the Marketplace, and the buyer says it won't fit because he says a measurement was wrong, how do you handle it? Refund immediately? Offer to refund once they've sent it back? Offer to pay for the return shipment?
It's a shirt that was sold for $25 that cost $6.60 to ship in the first place.
Ask him to return (for now he pays) and say you'll refund everything, including return shipping, if it is, in fact, your mistake. When you get the item back, verify if you screwed up. If you did, give him all his money back, because you screwed up. If he's lying, refund the $25, and he's out the shipping, and you got your shirt back.