Originally Posted by cb_32
the package hasnt moved since it was scanned somewhere in washington... so im guessing they got rid of the tracking code or some shit
I lifted this from another site I deal with. It explains exactly what is going on and why you shouldn't be worried. It's a bit of a read, but worth it:
"On a lighter note - a word to our International Customers: Whether you live in South America, Europe, Asia, Africa, Australia, Russia, Canada, even Antarctica, or an Island in the Black Sea - no matter where you are (and we have shipped to every single continent, and most countries) we are happy to ship to you. But, a little background about the US Postal Service:
The Postal Service was invented in the late 1700's by Benjamin Franklin. And, since he is thought to be a 'Founding Father of the United States' and a really smart guy, had lots of mistresses, wore silk stockings, and who's picture is on the $100.00
EU €77.51 bill, the Postal Service has chosen NOT to change a thing about Ben's System - it remains pretty much the same as it was when Ben was flying his kite... Entering the 21st Century, the USPS introduced hand held bar code scanners, that registers the entry of a package into the system, and the exit of a package from whichever customs point it leave the US from - but nothing much more than that. The USPS uses the Customs Form Number for their idea of 'tracking' and this number is not used by ANY other system in the world, including yours...rendering the USPS tracking useless as a global system. You may have a modern, streamlined, efficient, electronically tracked postal system, but WE do not. WE have a postal system that is struggling against the 21st Century - unwilling, and some time incapable, but it's all we have. For International Shipments we only offer the following 2 options:
First Class International mail - up to 4 lb package, and Priority Mail International. PMI is faster, sometimes. Neither has real tracking. From personal experience we have observed that nearly all shipments arrive, eventually...but it may take weeks, or months. When we purchase items from Europe, generally the company is insistent on using Fedex Air - quite an expensive shipping method, and has brokerage charges & duties associated with it as well.
We offer USPS methods, in part, because postal services don't usually charge brokerage fees to the receiver. There are sometimes duty & customs fees, but those are assessed by your government, and I cannot estimate them in advance. We do realize, fully, that we are the ONLY company, in the world, offering certain hard to find products, particularly seals & gaskets for your rare espresso machine, some of the high priority services that include complete tracking, insurance coverage, and speed, can seem ludicrous in comparison to the cost of the part you need - that is why we offer postal service. BUT, if you want tracking, and speed, contact us - we are happy to work with you to provide the service you desire, and are willing to pay for, but we are not really happy about providing you parts, and shipping, by an inexpensive method that is not as reliable as you might hope it would be - the risk is on YOU.
Please remember - the customs number is not tracking - there IS no real tracking available for either First Class International Mail, or Priority Mail once it leaves the USA.
Even though Benjamin Franklin might have been a real smart guy, with a bed full of mama's without their pajamas, in the 18th Century, his system isn't holding up so well in the 21st! "