Just wanted to drop in to relate an excellent customer service experience with Jay. The guy drove over to Seattle himself both to pick up and return a pair of jeans I wanted hemmed. It never occurred to me that anyone might do that. I'm really appreciative of the extra effort, and hope to hear about the new B&M soon so I can check it out.
post #166 of 2581
8/4/10 at 11:57am