Factory First. Wolverine customer support has dropped off the face of the earth on me twice, now. Am I being unreasonable to want these replaced?
I realize that the glue is *supposed* to hold when the stitches are gone, but the first thing the cobbler will need to do to put a vibram on these new boots is grind off the stitching.
These are supposed to last a lifetime, and if Wolverine won't own up to their lousy QC now, they sure won't take care of me down the road if the glue fails too.
I own 3 pair and there is no denying their comfort, but Red Wing puts them to absolute shame in terms of both QC and customer service.
edit: Same boots as in my first post. I decided I was being ridiculous about the banding on the leather and decided to keep them. Stuck them back in the box to get vibram's on at a later date, which was going to be 2 weeks ago.
Edited by unchangeable - 6/19/14 at 3:47pm