Originally Posted by lawyerdad
True enough. But if your tailor recommends x, and you politely tell him that you understand what he's saying but still want y, you're ultimately talking about your garment, not his. Now if you were asking him to do something he simply didn't feel comfortable doing because he thought it would be unprofessional or would look so bad that he would be embarrassed to have people see it, of course it's his perogative to refuse. But the "you can't handle the truth!" attitude raley encountered sounds to me like it stems more from ignorance, trepidation, and pettiness than some deeply-held sense of professional standards. (Especially since it's not even clear, at least to me, that the person Raley was dealing with was the person who would be performing or overseeing the construction of his shirts.)
Ohhhh I thoroughly agree with you and also with Raley's handling and assessment of his experience. I don’t mean to imply that he should have sucked it up and taken the tailors word as the "gospel". It sounds like he knows enough about what he wants and of course the aesthetic decisions should be his to make. I also would not have felt comfortable having my shirts made there, no matter how good the deal.
I was referring more to a generic situation of going to an "expert" for a specialized or bespoke service and quoting the famous "customer is always right" line rather than using their expertise. Likely more applicable when going to Patrick or Carl than at mytailor.com.
I guess some of my attitude comes from being a consultant. In my cases, the customer is quite frequently “wrong”, and even though they sometimes don’t want to admit it, that’s the reason that they hire us.