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mytailor.com houston stop - SF made me a bad customer

post #1 of 44
Thread Starter 
In my quest for the perfectly fitted shirt (between Jantzen iterations, that is), I decided to pay Ram Keswani of mytailor.com a visit today in the Westin Galleria Hotel here in Houston.

I called on Thursday and made an appointment for his first day in town, Saturday. The fabric selection was good. Mr. Keswani told me there was a 4 shirt minimum. While making my appointment, I indicated I wanted 1 or 2 shirts made, so I was concerned about this. He told me that he was a salesman (I though he was a tailor?) and that his business was to satisfy customers. He gave me a "special deal" for 4 shirts at $300. I said ok and picked out a blue herringbone, a pink herringbone, a 1/2" blue on white check, and a thick white stripe on blue.

He took my measurements and showed me how he would change the shirt I was wearing. I told him I wanted it very trim, but he told me he would not make it this way because I was not used to wearing trim shirts. He also told me he would make the sleeves 1/2" long because I was not used to perfectly-fitting sleeves. I gave into his sleeves, but insisted on a trim shirt. He wasn't very vocal during the measurement process - I had to specify the length I wanted.

The other choices I was given were cuffs, collar, pleat style, monogram, and pocket.

I was concerned about the shape of the collar, but since all he had were pictures from the webpage (printed in black and white), I just went with a normal spread.

I picked side pleats and asked for a split yoke. He had no idea with a split yoke was. I tried explaining, and showed him the split yoke on my shirt, but he still was confused. I told him to forget about the split yoke.

I asked for a monogram inside the yoke. He was confused and said that the only options were on the chest and cuff. I passed on the monogram.

I was not asked about the more specific options that are present on the Jantzen order form, such as the stitching of the collar, the type of bottom on the shirt, the type of placket, the length of the cuff, etc.

Next, I inspected the buttons on the sample shirt. He said they were MOP when I asked, but I was sure they were plastic (I even did the bite test). He told me he has been in the business for 36 years and he “knows what good buttons are.” I asked him about the option on the web order form for 4.0mm thick Australian MOP buttons, but he did not know what I was talking about and had no other button samples.

After this, he proceeded to tell me that he did not think I would be satisfied with the shirts that he was going to make me. He told me that he was a good shirtmaker and that all of his customers are very satisfied with what they receive. It might have been an issue with English as a second language for him, but his response implied that I was an impossible-to-work-with customer – a bad customer. He refused to sell me the shirts at this point. We exchanged goodbyes and I was on my way.

I am a bit perplexed by this result. I feel like I was using my experience from SF and previous Jantzen orders to form a specific description of what I wanted in a shirt - both in terms of fit and stylistically (cuff length, collar style, shirt length, monogram, etc.). I didn't feel at any time like I was being pushy. I only felt like I was guiding the process, which I feel like I should be doing, since it is my shirt. I wasn't making any far out suggestions that would look bad that he was advising me against, rather, everything I was asking for was (seemed) quite reasonable.

In any event, I hope this "review" will help some people know what to expect if they attend a mytailor.com fitting. Luckily Carl from CEGO recommended some other Houston tailors, so maybe I lucked out and will get great shirts if I decide to try them.
post #2 of 44
Sympathies. I've had a similar scene in Manila, except this time the person in the tailor I visited did not know what a mother of pearl button was.
post #3 of 44
Quote:
I asked him about the option on the web order form for 4.0mm thick Australian MOP buttons, but he did not know what I was talking about.
i have a couple of shirts from mytailor.com. i used the online order form and i don't believe there is an option for real MOP buttons. edit: they also don't offer split yokes on their website. i think you embarrased him, and that's why he chose to get rid of you.
post #4 of 44
That attitude is typical of salesmen pushing second-rate clothing on customers. I am a bit surprised to hear this about Hemrajani, though, as there have been several positive reviews of their suits here.
post #5 of 44
$300 for four shirts is pretty good, but it's not cheap. Fuck it -- if he wouldn't give you what you want, and was prepared to bullshit you about the buttons, then he doesn't deserve your custom. You're not a bad customer, just a knowledgable one, and it's not as if you were rude to him.
post #6 of 44
Quote:
Originally Posted by dah328
That attitude is typical of salesmen pushing second-rate clothing on customers. I am a bit surprised to hear this about Hemrajani, though, as there have been several positive reviews of their suits here.

i have no experience with their suits, but the shirts are not of a high standard. i think the best alternative to jantzen is likely ww chan.
post #7 of 44
Thread Starter 
Quote:
Originally Posted by matadorpoeta
i have a couple of shirts from mytailor.com. i used the online order form and i don't believe there is an option for real MOP buttons.

edit: they also don't offer split yokes on their website. i think you embarrased him, and that's why he chose to get rid of you.


Maybe this is the reason. You will all have to take my word for it but I was not trying to act like an expert or anything. I was trying to let him do his thing but I was specific about what I wanted, which I think I should be. There was a guy in there before me who was just sort of like - ok I like these fabrics. He was asked what collars he wanted and seemed nervous, just said oh... some button downs, some not, etc. The whole fitting went like this.

I wanted what I wanted, but I was trying to be soft-spoken and nice about it. I was really thinking about this because I did not want to come off as an ass which is why I was especially surprised by this response from him.

Also, here is the part about the buttons on the webpage -

"We do offer the 4mm extra thick Australian Mother-of-Pearl buttons at an extra charge of US$12.00 per shirt."
post #8 of 44
Quote:
Originally Posted by matadorpoeta
i have a couple of shirts from mytailor.com. i used the online order form and i don't believe there is an option for real MOP buttons.

edit: they also don't offer split yokes on their website. i think you embarrased him, and that's why he chose to get rid of you.


You can get MOP buttons and a split yoke if you order from
Joe Hemrajani, (one of the Hemrajani brothers who own mytailor.com).
Joe will also make you one shirt if that's all you want. He will also
design a custom collar for you with other than standard
point length or collar height. I guess his salesmen operate
differently (unfortunately)
post #9 of 44
Quote:
Originally Posted by matadorpoeta
i have no experience with their suits, but the shirts are not of a high standard. i think the best alternative to jantzen is likely ww chan.
True, Chan shirts are right at that same price point, so I don't see why anyone would waste time with Hemrajani for shirts. You'll never get that kind of attitude from Chan, either.
post #10 of 44
That's unfortunate if some of their independent salesmen operate in that manner. Fairly or not, it reflects poorly on Hemrajani.
post #11 of 44
Thread Starter 
Quote:
Originally Posted by dah328
That's unfortunate if some of their independent salesmen operate in that manner. Fairly or not, it reflects poorly on Hemrajani.


So is this how it works? They will send people out to different locations, and in one go around you might get the same guy that I got, and in another go around you might get a completely different guy?
post #12 of 44
Quote:
Originally Posted by raley
So is this how it works? They will send people out to different locations, and in one go around you might get the same guy that I got, and in another go around you might get a completely different guy?


Not exactly. You always get Joe Hemrajani in NYC, Chicago and LA
plus a few other cities. Who you get in other cities is posted on their
web site in their "tour" section.
post #13 of 44
Thread Starter 
Quote:
Originally Posted by Millerp
Not exactly. You always get Joe Hemrajani in NYC and LA
plus a few other cities. Who you get is posted on their
web site in their visit section.

Ahhh, now I see what you are talking about. Thanks.
post #14 of 44
Quote:
Originally Posted by raley
Luckily Carl from CEGO recommended some other Houston tailors, so maybe I lucked out and will get great shirts if I decide to try them.

Raley, if you give Hamilton and/or Saigon a try, I'd be interested to hear about your experiences. I've purchased most of my recent shirts through Chan, although it would be nice to have a reasonable local option with a slightly more expansive fabric selection.
post #15 of 44
Thread Starter 
I will let you know. I tried calling Hamilton today but they are by appointment only on Saturday. I just called Saigon and although the guy doesn't speak English very well (and the person who answered the phone barely speaks it at all), I think it might be difficult to work with him. He said that the minimum is 3 shirts and the different price levels are $125, $150, and $175. I think that might be a little too rich for my blood with no testimonials and a 3 shirt minimum.
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