post #31 of 31
Thread Starter 
Measurements are taken by the customer (in my case by a friend) and sent via the internet on the order form. My relationship with them has been pretty good as I've let them know how the shirt's settled in over time and washings. They've adjusted the measurements accordingly and always been helpful with any problems that come up. They really do seem to have a good knowledge of body types, as I (sometimes difficult to fit) got a near perfect fit the first time.