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Major Jantzen Problems - Page 2

post #16 of 53
i am sure that if you like to assume or hope that your order will turn up then i guess thats the risk you are prepared to take for you shirt fix then i commend you! coz i bet you would not accecpt that kind of poor customer service in the states?? am i right! and if starting again is a worry then all you doo is give them a sample along with the meassurements on the first order then you will have no problem! maybe i should set up a website just selling shirt and having them made in China???
post #17 of 53
Hell, if you can supply bespoke shirts (or extremely custom MTM), a ton of good fabrics with pictures on line, thick mother of pearl buttons, and single needle stitching for $45 shipped, you've got my business. I can't think of a competitive maker, so I play the waiting game. I've got a four-shirt order from March 29th still pending...
post #18 of 53
Based on my experience jantzentailor quality (control) is not outstanding (misaligned collar stay pocket, strange front placket bottom hem), but reasonable (when you take the fit into consideration) for the required price ($43).

The thick MOP Buttons and single needle seams are indeed nice.

PS: on the jantzen page it still says: "Takes around 2-3 weeks for delivery".
post #19 of 53
Quote:
Originally Posted by lawyerdad
Thanks for the tip. But at comparable prices? I see from the website that they have a Beverly Hills location, which would certainly ease the whole "getting-the-fit-right" issue. But - I'm about to do some poking around - I imagine that the prices will be more Beverly Hills than Hong Kong (or at least Jantzen).

Ascot Chang charges more for shirts ordered in the US than they do for ones ordered through their HK operations (even shirts ordered when the HK crew is on tour in Los Angeles are cheaper than the BH store prices, IIRC). I have never ordered from their BH location, since I have measurements on file in HK.

WW Chan also takes internet-measured shirt orders through their website. Their prices are at least double the Jantzen price, though I suspect Arnold Wong at Chan would respond to emails much faster than Ricky does.
post #20 of 53
FYI, Chan always charges my credit card well before the order is delivered, when they start working on it, in fact, so my inclination would not be to panic over the fact that Jantzen hasn't delivered yet.
post #21 of 53
Quote:
Originally Posted by lawyerdad
Thanks for the tip. But at comparable prices? I see from the website that they have a Beverly Hills location, which would certainly ease the whole "getting-the-fit-right" issue.

I forgot about Jantzen's prices. AC will be higher, but it's pretty reasonable for a BH location, and in line with what you saw on their website. You may need more than one order for them to really dial it in. The shirts are mailed directly to me from their Hong Kong offices in 6 weeks like clockwork, and your card is charged immediately.

--Andre
post #22 of 53
Thread Starter 
Quote:
Originally Posted by Vintage Gent
FYI, Chan always charges my credit card well before the order is delivered, when they start working on it, in fact, so my inclination would not be to panic over the fact that Jantzen hasn't delivered yet.
Interesting observation. I can deal with service and timing issues, as there's really no hurry. I was more concerned about being charged long before product was shipped, and then finding out my order had been lost. Is there anyone here who would be happy to pay $400 for shirts they never get? If i'm not charged, i'd wait months. Once I'm charged, I feel the duty to be diligent and make sure I receive what I paid for, otherwise I could lose my right to contest the charge.

My original question was fairly simple: How long after being charged, should I wait before seeing product?

Also, I certainly don't want to interrupt the supply of shirts from Ricky. He's been very friendly to work with. For the price, I'm not concerned about any service issues - as long as I get the shirts (eventually).

Thanks all for the comments.
post #23 of 53
i ordered a shirt last week and still haven't received a return confirmation email. My card has not been charged yet, usually how long does it take for a responce once the order is in?
post #24 of 53
6 weeks to 6 months. Don't expect a confirmation of your order. The shirts will show up, or they won't, and you'll have to follow up. Then they'll either show up, or they won't, and you'll have to follow up. Then they'll either ....
post #25 of 53
right if someone could send me jantzen shop address etc, and your normal expectation from them as for price, fit, MOP buttons the full montey etc, i will go and order 1 shirt from them and 1 from my friend in the PRC and i will post the comparisons for you and if you like what i can offer them maybe you guys will have a better source of shirts for the future how does that sound??? then i will be just a case of setting up a website to place order etc!! or if you just come to HK i will be a tour guide! as for ascot chang you pay for the name just the same as raja fashions too i have had things made with them once and once only!! anyhow the ball is over to you guys!!
post #26 of 53
Quote:
Originally Posted by luk-cha
right if someone could send me jantzen shop address etc, and your normal expectation from them as for price, fit, MOP buttons the full montey etc, i will go and order 1 shirt from them and 1 from my friend in the PRC and i will post the comparisons for you and if you like what i can offer them maybe you guys will have a better source of shirts for the future how does that sound??? then i will be just a case of setting up a website to place order etc!! or if you just come to HK i will be a tour guide! as for ascot chang you pay for the name just the same as raja fashions too i have had things made with them once and once only!! anyhow the ball is over to you guys!!
Yeah. You do that.
post #27 of 53
Quote:
Originally Posted by RJman
Yeah. You do that.

i will!! but an address is better than sarcasm! as i can find that at home but the shop i will still need an address
post #28 of 53
If you can't manage to find the address for Jantzen on this forum...
post #29 of 53
cheers buddy! for the advise, i am a bit new to all this forum stuff so i forgot i can search this kind of stuff, i will pop in on monday when i am back at work. at least the english wont be a issue!
post #30 of 53
Quote:
Originally Posted by lawyerdad
Their street address is:
Shop256, 2nd Floor, World Wide House,19 Des Voeux Road Central, Hong Kong.
Tel: (852) 2570-5901 Fax: (852) 2537-8119
Business Hours

Monday to Saturday(11:00-20:00)
Sunday & Public Holiday
(12:00-17:00)
As for price, their current price seems to be $310 HK. As for fit, I'm not sure what to tell you that we expect the fit and quality of construction to be very good. I'm not trying to be flip, but I don't really know how to articulate it usefully beyond that. If you really want to try to see if other providers can match them, I'd also encourage you to review their website to get a sense of the extensive range of fabrics, as well as collar, cuff, and placket styles, and similar little extras, they offer. They also offer several types of MOP buttons, as you can also see from the site. (It's www.jantzentailor.com).
If you wanted to try to comparison-shop a "typical" jantzen - and the range of options make it difficult to truly say one is "typical", how about this for experimentation purposes: Fabric JKT # 0089 (white herringbone italian cotton), collar style #5 with 1/8" tie space, french cuff style 11D with no extra sleeve button, no pocket, french front stitching front placket, split yoke back, MOP buttons, and monogram on the inside of the yoke. Cut to your measurements, obviously (although you're welcome to use mine), witha relatively close fit.

cheers chap! i will go for something simular to your suggestion and see if they are any better than whom i use in hk already - but i can not klick into there website sometimes this "great firewall of china" is a pain but hey ho!
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