Originally Posted by rebel222
Terrible because they cannot predict the size of your feet through email or phone? That is just an uninformed thing to say. If you expect someone to be able to accurately predict your size in a shoe based on other shoes, you are crazy.
Their job is to give advice based on experience. You can't realistically expect more than that.
I've been in the store numerous times. I've dealt with Jim, who seems courteous but unwilling to give definitive sizing advice, and another gentlemen (who used to be a cobbler but I can't recall his name) who told me straight out that he had been told by his manager (Jim) not to give sizing advice (due to liability in the case of a bad fit). To give you some perspective, neither gentlemen checked the position of the widest part of my foot in the shoe. They simply looked at my sock clad foot and said they'd bring me some shoes to try.
They were nice enough and willing to get me whatever I wanted to see, but I wanted expert advice and I did not get it. I purchased my worst fitting pair of Alden's at this store. They are at least 1/2 size to long, one letter too wide, and made on a last that isn't a good fit for me. They were my first pair of shell shoes, so I didn't know what to expect as far as break-in, and they are now almost unwearable.
I'm glad your experience has been better than mine, but I stand by my statement that I've recieved terrible sizing advice
. Note that I didn't say terrible service. The service was fine.