sure i agree, that in a perfect world, mauro should consistently release info on his products and pictures and details etc in advance. all im saying is he inconsistently does this due to his own schedule, his lack of a full team to support him, and practicality. there tends to be more risk then reward providing MORE than just pictures or an fyi something is coming.
so yes, he lost your sale for olive chinos. that sucks and im sure if he could go back and had the time and staff, he would have loved to get your sale. but it is what it is. he cant please every customer and in the context that SF is not his main focus, but merely an outlet and a good support group, all i am saying is to put things into context