With regards to the sample of small shirts that I own:
The overdyes and the oxfords have longer sleeves than the chambrays.
The chambrays vary in sleeve length but they are all shorter than the overdyes and oxfords.
Nothing matches the online sizes.
Personally, I don't reconcile this with 'consistent'.
Obviously unhappy at the moment and Mauro's not replying to my emails.
I am in Mexico with spotty service but I believe I have answered all my emails despite letting everyone know many times including in a newsletter that I would be on vacation until Sunday.
The sleeve lengths are hand cut and basically are very consistent. Shrinkage is a different story chambray and other looser weaves tend to shrink more than a tighter woven shirt. I would seriously consider reading my blog so you can learn a little about the wash processes and shrinkage. I cover things like that.
You will notice I have added .25 inches in most arms length due to shrinkage. The over dyes are over dyed so a lot of math went in to figure out shrinkage a and they were made in a different factory.
I also have made in clear that you may add length to your sleeve and even an inch in body length. I apologize you are unhappy but I do make a killer product and stand beside it 150%. I am sure you received an email from me and I probably told you like any relationship communication is key. So the next time you order you will be happy with your product no matter what it might be.
Thank you kindly for your support.
I will be back from Mexico on Sunday night please get in touch with me again on Monday so we can rectify your unhappiness.