Originally Posted by Southern-Nupe
Was there a specific incident that took place? Username79 talked about the performance difference between the Infiniti and BMW, but he never really made any statements regarding service.
I have a few comments. As for sales, I had positive experiences at BMW dealerships. However, unlike at other dealerships, the BMW SAs seem to be trained to apply no pressure. I had to tell the SA that I was working with "hey, I want to buy this car" to get him to sit down and work figures. If my next car is a BMW I will like work through one of the BMW-forum recommended dealers and do European Delivery. As for service, I have very limited experience. My 3 coupe was in for an oil change/inspection twice and had a trim issue once. No other service required during my ownership of the car. No mechanical issues. I was in three times and all three times were nondescript. I walked in, they took my key, brought around a loaner, and I left. I returned, got my car, and drove away. They have been the most reliable cars I have ever owned (I owned three Acuras previously -- and all three had more issues). Granted, my coworker that bought a 335i coupe on my recommendation had his HPFP fail with me in the passenger seat at 7K miles. At least we were in a parking lot unlike some of the other horror stories I have heard.