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Positive Ebay Scam Resolution

post #1 of 5
Thread Starter 
I was so surprised at Ebay's prompt and appropriate response to a scam that I thought it worth retelling.

Seller with good but not perfect feedback lists a NWT Loro Piana jacket for a BIN of $600. Seller responds promptly and adequately to several questions. I do the BIN and make PP payment after he promises to UPS ship and send me tracking # within 24 hours. He then goes radio silence for 2 days. I then check the listing and its been removed from Ebay. I then check his seller name and he is no longer a registered user.

I call Ebay to see what I can find out about the Seller. Ebay rep says that I should just wait 4 days (its only been 2 days since I did the BIN) I push her gently and she says, OK, let me put you on hold. She comes back, says she filled out the forms and to check my PP account - I do so and the full amount ($600) has been refunded by Ebay. I thank her and hang up.

Total time on phone (including lengthy hold) 26 minutes. Result - full refund. I was pretty impressed. Of course, YMMV
post #2 of 5
Glad you had good result.

Did you pay with credit card? That's another layer of safety for the buyer. The credit card company almost always side with the customer.
post #3 of 5
does this only work with credit card?
this is if u didnt send ur payment as gift rite?
post #4 of 5
What is ebay's phone number and what is the name of this magical customer service rep who actually assisted you instead of denigrating your lifestyle?
post #5 of 5
Quote:
Originally Posted by deaddog View Post
I was so surprised at Ebay's prompt and appropriate response to a scam that I thought it worth retelling.

Seller with good but not perfect feedback lists a NWT Loro Piana jacket for a BIN of $600. Seller responds promptly and adequately to several questions. I do the BIN and make PP payment after he promises to UPS ship and send me tracking # within 24 hours. He then goes radio silence for 2 days. I then check the listing and its been removed from Ebay. I then check his seller name and he is no longer a registered user.

I call Ebay to see what I can find out about the Seller. Ebay rep says that I should just wait 4 days (its only been 2 days since I did the BIN) I push her gently and she says, OK, let me put you on hold. She comes back, says she filled out the forms and to check my PP account - I do so and the full amount ($600) has been refunded by Ebay. I thank her and hang up.

Total time on phone (including lengthy hold) 26 minutes. Result - full refund. I was pretty impressed. Of course, YMMV


good for you, in the event of very absolute ruling like this one where you know 100% the seller is fraudulent they will act fast.
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