ok, i know thomas keller. he's been a good friend for many years. in the kitchen, he can be an incredible hardass. but what do you expect? he's got to feed 90 people a night at the french laundry, each of whom are paying upwards of $200 just for the food and each of whom are expecting this to be the very best meal of their lives. he is also a guy who believes that getting things right means paying attention to details. and so if he'd told a cook several times that his dress was a problem, i can totally see him getting rid of the guy. if you can't even follow instructions about pants, how are you supposed to make his food the right way? That said, he's MUCH softer than he used to be. Success -- and life -- has mellowed him. he never yells, the way so many chefs do. but then again, his crew wants to please so much all he has to do is whisper and things get taken care of. this kind of attitude might not be appropriate in social situations, but it is incredibly common in high-end restaurants. you have to be a perfectionist, detail-freak to get to the top of the game. nice guys who simply cook good food don't usually have the fire to make it (rick bayless is one exception). That said, how people act away from work can be different. thomas has a great sense of humor and is a terrific guy to hang around and eat and drink with. this, also, is different than the past, when he was so driven to succeed he sometimes seemed to have a hard time stepping off stage. kim's story in the NYT was great, but it did gloss a bit of the background with his father, which was fairly difficult. but that, too, changed over the years. i sat next to him at TFL's 10th anniversary party and it was really cool -- all these high-powered foodies (the people on teh other side had flown in from switzerland for the dinner) and the kitchen cooked ed his own menu and the sommelier kept bringing him his favorite beer.