Quote:
Originally Posted by
gdl203 
I didn't realize the new one was not like-for-like. Agree that's not a fully satisfactory outcome.
OMG, if I've got Greg agreeing, then Dell must be in deeper trouble than I thought. Had I spoken to Michael Dell I probably could have saved that company millions if not 10s of millions. It wasn't about a shitty single laptop. It was about a once great Texas company that I and many Texans were once proud of, recently changing completely in a downward spiral. There will be a settlement in all 50 states and then the foreign suits begin ( Canada already has ). I doubt many foreign countries will be as empathetic to Dell as you were. What I wanted was the donation of a few computers to Jewish Senior Citizens Centers. I would bet 5% of the relatively little I have that Michael Dell might have done it. I didn't want anything for myself. This is a perfect example of underlings keeping things from the boss that they don't want him to hear. And as sure as I am that Michael Dell didn't read my Email, I'm sure that he knows of severe service problems and issues at the company that bears his name. He didn't get where he did by being a dummy. Nor did he go back to Round Rock and actively engage in Dell activities if there were no problems.
