Just posting as a major thank you to Viccel.
I placed an order for 11 pairs of socks from Viccel on March 15. The order was for my wedding socks; I had been looking everywhere for solid light pink socks and surprisingly, they weren't very easy to find. Myself and my two groomsmen all wore our own light grey suits, white shirts, black ties, and brought out a little of the wedding color with our socks and pocket squares.
The thing is, about a week after placing my order, I hadn't heard anything about whether they had been shipped or not so I started to get worried so I sent them a quick email to check on the status so I could start looking for backup socks if the order wouldn't make it before I left to travel for the wedding. I received a prompt reply back saying the socks had actually already been taken to the post office in Turkey and because customs can sometimes hold up the process for quite a long time, they would go the very next morning to recall the shipment. I was told they can pull them back and send UPS priority to make sure I got them in time.
When they emailed me the next day, I was asked only for my address so I inquired as to what the additional shipping cost would be to weigh whether or not I should just go pick up a few pair at Thomas Pink for $33 each (I had no idea what international shipping would cost from Turkey to Nevada).
I got a really nice reply back that they just wanted to confirm my address and Viccel would cover the expedited shipping cost as a wedding gift! I was actually blown away, I work in the service industry and they knocked it out of the park here. I knew before I even got the socks that I was a customer for life. I had only mentioned the wedding in my original email to state the reason why I was anxious to receive them and they ran with it and made sure I got them.
This review was long overdue but I'm glad I'm finally getting it out there. The socks were great and everyone complimented us on them - once I have time, I may post a photo to show them off. For the price, they can't be beat. I ordered 11 pair, all winter weight aside from one heavy cotton (to compare) and I paid less than I would have buying only 3 pair from Thomas Pink and the quality is equal if not better (I ended up getting a pair from TP just to compare).
Thanks again to Viccel for the great socks and even better service.