Originally Posted by JDMills
I ordered several pairs on the 16th of October and didn't get an email that they've shipped and when I email Viccel I don't get an answer, is this normal?
Maybe nowadays answers can be little late coz of new web design and new products. I dont leave any mail without answer.
Could you check your spam folder ? or please send me pm to check your status of order.
Originally Posted by viator
I bought two pairs of the black wool/silk blend and I have to say I have not been pleased. Two of the socks developed holes in the heels after only a few wears, and the color drained out of them after 1-2 washes. They are a greenish color now.
Sorry for the socks, actually its not common , is it possible to contact us ?
Originally Posted by HarleyBob
My suggestion would be to increase the price of the socks or increase the shipping fees and figure out a way to ship quicker. People are not used to waiting so long for a RTW item. These are not custom goods. I believe the long waits will cause more frustration and loss of customers than a price increase would.
We thought about express courier but they give really high prices.
Maybe instead of increasing all prices we can add it as express shipping option.
But we are always open to any request if someone want to receive faster we can offer too.
as an example 25 euro for 500 gr to europe and it must be at least 35 euro to USA.
aprox 8 prs socks weight 500 gr.
Another idea, I have phone number of my postman, I m calling him to learn if there is a pack for me.
if answer is yes before coming factory I take my pack from post office, packs can wait more than weeks at the post office