Originally Posted by dibadiba
how come? it's probably been a year or so, but the last time I ordered from them, they sent me the wrong pair of jeans (correct size, but wrong type). I emailed them about it and they told me to keep them, and had the correct pair at my door in <48 hours. doesnt really get much better than that imo...
Nothing but amazing service from Cultizm (and Farinellis). Cultizm always answers emails, and when I ordered a wrong size and sent them back, they not only refunded shipping to me, they refunded me shipping back to them and I was not expecting that (and didn't even want it).
When I got a little worried that my APC hadn't arrived (fucking USPS and they're worthless tracking), Farinellis offered to send me another pair at no cost. It turned out that I jumped the gun a little and the first pair ended up arriving the next day.
I like J crew to.