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Allen Edmonds Appreciation Thread - Page 414

post #6196 of 46882
Quote:
Originally Posted by Storm33 View Post

Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
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Such service is horrifying...
post #6197 of 46882
Quote:
Originally Posted by itsmejson View Post

Not sure if I am nitpicking. But those of you with strands. I noticed that one of the brogueing is not really centered on the toe. It is kind of cocked to the left more. Do you notice this on your shoes with brogue on the toe ?

My strands are fine. However, this has been a problem pointed out b4. The consensus was how much you paid for em, how bad it was off, were they seconds, how anal are you? If it's minor, only you will notice it and 99.99% of the population won't.
post #6198 of 46882
Quote:
Originally Posted by Storm33 View Post


Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
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eek.gif

post #6199 of 46882
Quote:
Originally Posted by tsekh View Post

Such service is horrifying...

AE makes a good product but it is unfortunate that there are manufacturing issues such as this. I would consider this more an issue related to the construction of the shoe than CS. Granted CS could have provided a new pair after they were sent in the first time but it appears they are making it right this time around.

If you participate in the Alden thread, you would also read about numerous imperfections, flaws, etc. However, I think AE is more accomodating (not to say Alden is not) and willing to go beyond to make things right. Think of any other shoe manufacturer in the $200-$350 price point and do you think any of them (as I write think I cannot think of any manufacturers...) would go through all this?

I hope your new pair will be much better. To comment on shell, I have shell shoes/boots from 4 different manufacturers and all from Horween. Although they are from the same source, the finish vary depending on the brand. Personally, I think Alden's additional finish on the shell is so much better (e.g., holding a shine) than others.
Edited by DpprDr - 6/12/12 at 12:09pm
post #6200 of 46882
Quote:
Originally Posted by Storm33 View Post

Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
cloud.gif

I would be horrified and furious if that had happened to me.
post #6201 of 46882
Quote:
Originally Posted by Shiny View Post

My strands are fine. However, this has been a problem pointed out b4. The consensus was how much you paid for em, how bad it was off, were they seconds, how anal are you? If it's minor, only you will notice it and 99.99% of the population won't.

The medallion on mine is off, but I decided to keep them as I didn't think I would get another chance at walnut shell strands at that price.
post #6202 of 46882
Quote:
Originally Posted by Storm33 View Post

Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
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Sorry friend, this is a bad first impression indeed... frown.gif
post #6203 of 46882
I tried burnishing my lombards. First time I have ever tried doing this, and I am fairly happy after the 45 min trying. They will get better the more I do it. Here is a pic263
post #6204 of 46882
Quote:
Originally Posted by Shiny View Post


My strands are fine. However, this has been a problem pointed out b4. The consensus was how much you paid for em, how bad it was off, were they seconds, how anal are you? If it's minor, only you will notice it and 99.99% of the population won't.

thx shiny,  I contacted AE today and they will be replacing them for me, not because of the medallion being off but

more so with the heel splitting.  I was surprised that they would do this for me because it was purchased through

aafes military site.

post #6205 of 46882
Quote:
Originally Posted by Storm33 View Post

Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
cloud.gif

To add to my earlier comment, this is why I appreciate the service my local AE store gives me. The times things have been wrong with manufacturing, they personally call the factory, talk to the person in charge of QA, and ask them to personally pick me a pair off of the line. That, and you get to see the shoes in person smile.gif
post #6206 of 46882
Quote:
Originally Posted by Storm33 View Post


Definitely DON'T use the premium shoe polish - that is for polished calf leather. I was given two options for the care of their waxy leather: leather lotion, or saddle soap. I have both, and the leather lotion is easier to work with, in my opinion.
I hope you find this helpful. Enjoy the Black Hills!

ok, thanks a lot! guess i'll pay a visit to the local AE retail store again:)

post #6207 of 46882
Quote:
Originally Posted by hohneokc View Post


I use the AE cleaner/conditioner only and mine seem to be doing fine.
Chris

yeah, it worked. i have the conditioner as well.

post #6208 of 46882
to the guy with the walnut strands, try standing on them for a bit. they may just need a little pressure to seat the heel rubber. If not, a quick squirt of glue and its done.
post #6209 of 46882
My issue is exactly where you drew the red line, not the bottom crack. I hope AE is listening. It appears there is a quality control issue popping up too often in the same spot to be "rare."
I love the look of my shoes but i bought them with long term in mind and now I have concerns... may have to rethink my next purchase options. The good news is, AE has a reputation for superb customer service.
post #6210 of 46882
Quote:
Originally Posted by gettoasty View Post

What can I expect the differences to be between the Leeds in calf v. cordovan?
Which will wear better overtime?

Quote:
Originally Posted by Jescha View Post

  • $230
  • Shell smells better
  • Shell requires less maintenance
  • Shell is tougher and therefore will last longer
  • Shell looks better over time (it's subjective)

That's my 0.02.

Especially in plain toes, like the Leeds, shell is great. The creases or rolls give the shoes their character.

Agree with your list, but will add that with a little maintenance, just brushing after each wear, shell will look fantastic. also, AE shells come with better J. Rendenbach soles, which will wear better than AE's standard soles.
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