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Allen Edmonds Appreciation Thread - Page 3177

post #47641 of 51077

Could anyone help me figure out why my the lacing on my Park Aves/McAllisters/Fifth Aves tend to come undone pretty easily as I walk? The shoes become loose and my foot ends up sliding around which can get uncomfortable. I figure it has something to do with the straight bar lacing on the shoes but would like to know if anyone has had any experience with this issue.

 

 

Perhaps it's an issue with the 5 last and my instep? Usually a 9D, size down to 8.5 E for the 5 last.

post #47642 of 51077
Quote:
Originally Posted by mb0893 View Post
 

Could anyone help me figure out why my the lacing on my Park Aves/McAllisters/Fifth Aves tend to come undone pretty easily as I walk? The shoes become loose and my foot ends up sliding around which can get uncomfortable. I figure it has something to do with the straight bar lacing on the shoes but would like to know if anyone has had any experience with this issue.

 

 

Perhaps it's an issue with the 5 last and my instep? Usually a 9D, size down to 8.5 E for the 5 last.

Try double-knotting the laces:

http://sockingbehaviour.com/how-to-lace-and-tie-mens-dress-shoes/

http://www.fieggen.com/shoelace/secureknot.htm

post #47643 of 51077
Quote:
Originally Posted by NWTeal View Post

Thanks to @ReppTiePrepster, and the rational advice he gave me, but this just happened



Photos to come later...

 

Hey man, I'm with ya!  Truth be told, the Daltons are a hell of a lot more comfortable than the Marlow wingtips.  If RL didn't have your size in stock, it was a no-brainer; snag those Walnut shells ASAP!!

 

Congrats... enjoy them often and in great health my friend! :slayer:  (post some pics soon!)

post #47644 of 51077
Quote:
Originally Posted by polojock615 View Post
 

Here's the answer to why the MTO program was discontinued, straight from Paul:  http://www.askandyaboutclothes.com/forum/showthread.php?190157-The-best-perk-of-AE-has-come-to-an-end-Why-Paul-why&p=1585077#post1585077 

I don't want to be negative, but I am not sure I buy it. 

His explanation said someone wanted a leather color change, so he ok'd it.

I recall seeing a more succinct post regarding the waived MTO fee.

Yes some of the makeups were unique, but I didn't see anything absurd.

No one ever allowed a discontinued style, that I know of. 

Everything that I saw made was at least still on the website (including clearance). 

Making 4-6 shoes to get 2 good ones happened, and is not good business... but it appeared that many of the seconds were sold. 

post #47645 of 51077
Made me feel a little bad for buying 4 pairs of shoes through this program...

1 pair of shoes for 600, another for 400, a pair of boots for 375, and one on sale for 300. It's not Edward Green pricing, but it adds up.
post #47646 of 51077
Quote:
Originally Posted by bkotsko View Post
 
Quote:
Originally Posted by polojock615 View Post
 

Here's the answer to why the MTO program was discontinued, straight from Paul:  http://www.askandyaboutclothes.com/forum/showthread.php?190157-The-best-perk-of-AE-has-come-to-an-end-Why-Paul-why&p=1585077#post1585077 

I don't want to be negative, but I am not sure I buy it. 

His explanation said someone wanted a leather color change, so he ok'd it.

I recall seeing a more succinct post regarding the waived MTO fee.

Yes some of the makeups were unique, but I didn't see anything absurd.

No one ever allowed a discontinued style, that I know of

Everything that I saw made was at least still on the website (including clearance). 

Making 4-6 shoes to get 2 good ones happened, and is not good business... but it appeared that many of the seconds were sold. 

I don't follow this thread religiously, but I do seem to remember discontinued styles discussed as an available option for mto.  I think it was mentioned in Paul's original message, but I could certainly be wrong.  Some of what he said sounds like he's backpedaling, but I think the gist of what he wrote is reasonable.  It was a pretty generous gesture while it lasted, imho.

post #47647 of 51077
I believe you could purchase discontinued styles as long as they had the proper last to make the shoe/boot.
post #47648 of 51077
Y
Quote:
Originally Posted by bespoken pa View Post

I believe you could purchase discontinued styles as long as they had the proper last to make the shoe/boot.

Yes originally that was the case and then they nixed it and close out mto's after the flood of eagle country close out sale make ups. Paul has a valid point regarding cost and disruption to standard process' but the high quantity of remakes is due to a failure of applying suitable quality control combined with the previously mentioned lack of suitable skilled labour. I recall a post where they mentioned they were shifting their most skilled workers to the mto program but that took 6+ months, not sure why it took them that long to realize the solution.

As far as I see it the MTO program and the great makeups and attention it gathers them should be considered a loss leader. The input from 'discerning' AE fans on alterations to current models that resulted in something fantastic should be weighed off against their design department. The Eagle Country is a great example, existing last, patterns and standard other components resulted in a terrific boot that I would buy tomorrow as firsts.

Paul on the off chance you read this you might want to consider doing a bit more marketing for those customer with large feet 14+ that are unaware of AE and the breadth of sizes and lasts you offer. I only found AE through SF after becoming fed up with the increasingly expensive poorly made glued alternatives that were still difficult to find and inconsistently sized. Since then (14 months ago) I've ordered 9 pairs of shoes and boots and have another two that I'm considering for the RDA sale.
post #47649 of 51077
I just think it's lame that he went to another site and mischaracterized what actually happened. It wasn't some one-off email to one forum member, it was a specific and public offer to everyone in the thread.

Why not come here and post about it? It makes it seem like he's angry with us rather than seeing us as loyal brand ambassadors.

Having said this, it is totally understandable why they need to discontinue the program, and I'm extremely happy that I was able to get my own personalized shoes. I've been a huge AE evangelist, especially when wearing my shell Kenilworths, which everyone seems to love and ask about wink.gif

Nevertheless, the money I spent on AE shoes isn't chump change, so as grateful as we all are for the program, it was two way business after all. I know they didn't make much profit off of this, but from our perspective we still chose to spend money with them.

On the plus side, think how efficient and robust their MTO department is now!

Oh, and Allison Meyer deserves a huge raise. She's the perfect customer liaison.
post #47650 of 51077
Quote:
Originally Posted by Scottyb06 View Post
 

First negative experience with Allen Edmonds: Ordered a pair of seconds during the recent 2 for $299 sale.  Despite five telephone calls with the Shoebank I ended up (1) being overcharged by about 40%, (2) received the wrong size shoe, (3) received the wrong size shoe trees, and (4) was told by customer service that they don't deal with issues related to seconds.  Went into a store today and received fantastic service but they couldn't solve the issue due to no more inventory.  I understand it's not their fault and appreciate their help as always.  It would have been nice, however, if (1) these errors weren't made in the first place, and (2) customer service actually offered to help when I contacted them six days ago.  I will still purchase from this company but am less inclined to take advantage of seconds sales.  I imagine they don't make much money from those sales anyway so I suppose it doesn't even matter that much.

 

So there's no customer service help for seconds orders? I can understand that they don't want to get involved in complaints about flaws in the shoes themselves but what you've experienced is a good old-fashioned customer service problem. And it should be Customer Service 101 not to tell customers, "Sorry, that's not my responsibility, you're out of luck."

post #47651 of 51077
Quote:
Originally Posted by evilWagon View Post

Paul on the off chance you read this you might want to consider doing a bit more marketing for those customer with large feet 14+ that are unaware of AE and the breadth of sizes and lasts you offer. I only found AE through SF after becoming fed up with the increasingly expensive poorly made glued alternatives that were still difficult to find and inconsistently sized. Since then (14 months ago) I've ordered 9 pairs of shoes and boots and have another two that I'm considering for the RDA sale.

 

Regarding larger sizes...

 

My experience is the same as evilWagon.  

 

I learned of AE options for size 15 footwear late in 2013.  I now own more than 20 pairs, with 6 pairs on order.   

 

Size 15 is accommodated all through the AE line up but who knew?  I do not walk into shoe stores, they never have size 15 choices, unless it is a big and tall shop selling '9 month' shoes.  So I've been buying what I am familiar with for years.

 

Since AE makes sizes for big and tall men, increasing marketing aimed at that segment would be rewarded.  

 

Coming soon:

mto Ashton in black shell (already shipped, just 3 weeks after order)

mto Benton in brown shell

mto Dalton in chili, no perforations 

mto Long Branch in brown shell

seconds Fifth Street in black

seconds Harrison in brown

 

My closet is approaching full, except for a few items still on my want list...plus Fall line up is coming soon.

 

ALSO, TY mdubs...for the Alden connection.  Have a pair coming my way to try, and a whisky shell order pending fitment results.

post #47652 of 51077
Quote:
Originally Posted by peppercorn78 View Post

I just think it's lame that he went to another site and mischaracterized what actually happened. It wasn't some one-off email to one forum member, it was a specific and public offer to everyone in the thread.

 

Yeah, he mentions the one-off email, then says, "Fast forward a few months and somehow the word was out ...." Somehow? He passes over (or fast forwards through) the whole public offer he made.

post #47653 of 51077

Here's what I posted in the MTO thread:

 

My takeway from Paul's AAAC post is that he has little regard for his SF customers. He essentially spoke to the kids that live east of his house to explain to them that they can no longer use his pool because the kids to the west were little brats and abused the privilege. I'm truly puzzled why he would not go to both websites and post a more neutral explanation instead of the one blaming this all on SF.

 

 

I'm also truly puzzled by why AE did not simply reign in the MTO program to address these issues. All AE needed to do was to reign in the offer so that leather color or material and perhaps sole were the only options available without incurring the MTO fee. It would have stil allowed the loyal customers in these threads to change the leather to shell, CXL or Dublin or get a Danite sole without affecting production and cost as significantly as some of these crazy MTO's did.

 

I never took Paul up on his MTO offer (and, yes, I agree with everyone it was an open offer to all, not a one-time offer to an individual), but was planning to in the future simply because I would like a Dalton boot in brown shell or pebble grain. I'm not bitter about the lost opportunity as there are other options out there in the marketplace, but have to say Paul tarnished one of AE's biggest assets - its usually stellar customer service.

post #47654 of 51077
Quote:
Originally Posted by NWTeal View Post

Thanks to @ReppTiePrepster, and the rational advice he gave me, but this just happened



Photos to come later...

 

Can't wait to see the color on these. Given the range that Walnut Shell seem to came in. Congratulations!

post #47655 of 51077
Quote:
Originally Posted by Mean Mr Mustard View Post

Yeah, he mentions the one-off email, then says, "Fast forward a few months and somehow the word was out ...." Somehow? He passes over (or fast forwards through) the whole public offer he made.

Sorry to disappoint. Please go back to my original post that Mike imbedded in the Starting Post on the MTO Thread. It was about sole changes and different leathers.

We've greatly expanded both leathers and soles in our regular price offerings, and will continue to add to them with our new chili and oxblood colors coming out these next few months, as well as adding some styles and colors to our "online only" offerings (our back room inventory constraints keep us from going quite so broad and wide in our stores). It's our hope that we'll meet a lot more of your needs for regular pricing by continuing to expand what we have to offer.

Best wishes,
Paul
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