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Allen Edmonds Appreciation Thread - Page 2959

post #44371 of 49693

"Originally Posted by AllenEdmonds View Post

Would love to hear some feedback on a new site we are testing, www.shoebank.com. It's not an ecommerce site, but it should make it easier for our customers to view what we have available in seconds. Any and all feedback is appreciated.

Thank you,

Dave Barber"

 

 

 

Is there a way to include Brooks Brothers and Ralph Lauren AE inventory in the Shoebank site?

 

Also, it would be great to be able to search/sort by shoe.

 

Thank you.

post #44372 of 49693
Quote:
Originally Posted by JezeC View Post

On the flip side, getting those highly demanded $299 shell shoes (that's if they will even price it at this level) in your size will be that much harder now, especially if it's a common size.

Although, if you're a very uncommon size, it may just get easier. Now we are free to check on inventory to our hearts' content, without having to worry about pissing off our local or go-to outlet store employees!
post #44373 of 49693

I know this has been asked recently, but hoping somebody could direct me to the "correct" polish (cream or paste) to use on AE's bourbon color. Does the bourbon polish they sell now match? 

 

It doesn't need to be an AE product, either.

 

Thanks!

post #44374 of 49693
Quote:
Originally Posted by jch1 View Post

I know this has been asked recently, but hoping somebody could direct me to the "correct" polish (cream or paste) to use on AE's bourbon color. Does the bourbon polish they sell now match? 

It doesn't need to be an AE product, either.

Thanks!

Possibly Saphir 'Fawn'

http://www.riderbootshop.com/saphir-creme-surfine-50ml/
post #44375 of 49693
Quote:
Originally Posted by jch1 View Post
 

I know this has been asked recently, but hoping somebody could direct me to the "correct" polish (cream or paste) to use on AE's bourbon color. Does the bourbon polish they sell now match? 

 

It doesn't need to be an AE product, either.

 

Thanks!

 

The new Bourbon polish matches

post #44376 of 49693
Quote:

Originally Posted by jch1 View Post

 

Does the bourbon polish they sell now match? 

 

I find that it matches the overall color relatively well. Using it over time, I'd imagine the shoe will take on a more uniform color due to the fact that you will be covering up the burnishing. I don't think there is any way to keep the shoe looking like it does out of the box. Such is the double-edged sword of AE's Bourbon.

post #44377 of 49693
Quote:
Originally Posted by OptoDoc View Post
 

 

I find that it matches the overall color relatively well. Using it over time, I'd imagine the shoe will take on a more uniform color due to the fact that you will be covering up the burnishing. I don't think there is any way to keep the shoe looking like it does out of the box. Such is the double-edged sword of AE's Bourbon.

 

My pair of Daltons had a ton of black burnishing on the toe and heel. Probably could periodically use black polish on those areas I suppsoe to help retain some of the original look.

post #44378 of 49693
Quote:
Originally Posted by fiestaplatypus View Post

Although, if you're a very uncommon size, it may just get easier. Now we are free to check on inventory to our hearts' content, without having to worry about pissing off our local or go-to outlet store employees!
I'm such a rare size that I already know by heart all the seconds available, and am just waiting for that $299 shell sale to come back so I can splurge on those burgundy Leeds that've been hanging out in the shoe bank for at least two and a half years...
shog[1].gif
post #44379 of 49693

Thanks for all the responses. I'll pick up some of the bourbon color to fill in scuffs or scratches, and perhaps use AE or Saphir neutral for the more common polishes. Seems like a win-win there!

post #44380 of 49693

Hi all,

 

Been following the thread for a few weeks, first post. I have a couple questions:

 

I noticed a lot of people condition their AE's with creams and such. Is this necessary for brand new shoes, or only after there is noticeable wear/discoloration?

 

I hear a lot about "seconds", and from googling it seems seconds are shoes that were deemed not good enough to sell as firsts due to minor blemishes/defects. Are returns and shoes resold by people also considered seconds? If I were to buy a second from the shoe bank, for example, am I hoping that whatever is wrong with it is minor, or is it hit or miss?

post #44381 of 49693
Quote:
Originally Posted by submatrix View Post
 

Hi all,

 

Been following the thread for a few weeks, first post. I have a couple questions:

 

I noticed a lot of people condition their AE's with creams and such. Is this necessary for brand new shoes, or only after there is noticeable wear/discoloration?

 

I hear a lot about "seconds", and from googling it seems seconds are shoes that were deemed not good enough to sell as firsts due to minor blemishes/defects. Are returns and shoes resold by people also considered seconds? If I were to buy a second from the shoe bank, for example, am I hoping that whatever is wrong with it is minor, or is it hit or miss?

 

 

Welcome to the thread!

 

 

Personally, I always condition new shoes, you never know how long they were sitting around drying out before they got to you.

 

As for seconds, it it pretty much hit or miss. It's all cosmetic flaws and it could be minor, or I could be a big ugly blemish right on the toe. 

post #44382 of 49693
If it's a pair of MTO shoes or shoes that you know for sure just got out from the assembly line, I don't think it's necessary to do anything to the shoes.

For the case of seconds, I think it's a good idea to do a simple polish since you don't know how long the shoes have been sitting on the shelves for.
post #44383 of 49693
Quote:
Originally Posted by barrance View Post

I just received a replacement pair of Mora 2.0 from the sale a few weeks ago and they squeak like crazy.  I went through and rubbed the shoes down today with a coat of the AE leather cleaner/conditioner and it seemed to help reduce it dramatically, but not completely eliminate it.  I haven't actually worn the shoes yet however so I don't know to what extent I will notice it.  I think I was able to isolate the squeak to the area under the flap where the tongue meets the quarter.  This is on the inside of the shoe, so not way to get to it with the lotion.  If it still squeaks after actual wear, I might sprinkle some powder into that area, but I have a feeling that it will subside once some dirt, dust, etc... get in there.
mine would not subside no matter how much I conditioned them. So I finally used some baby powder and it went away altogether. I'd recommend using the powder now.
post #44384 of 49693
Quote:
Originally Posted by Scottyb06 View Post

Regarding the AE Seconds Website:

1. I like not having to email a store asking for a size listing.  Seems inefficient on their end and makes me wait for the list on my end.  May not seem like a big deal but we now live in an age where limitless information is available in real-time.
2. I like not having to Google images of what different styles look like.  The pics on the site are well done and high-res.
3. The site needs to be clear when a sale is running whether the price listed for each shoe is the qualifying sale price or the standard price for seconds.
4. It would be great if the site were optimized for mobile or tablet (less so) use.  That's a lot of "tiny shoes" to scroll through on an iPhone.
5. There is no information about accessories to augment the purchase (and would help your margins).  What polish or creams are recommended?  Trees?  Etc.  Example: my next seconds purchase will be a pair of walnut Rutledges.  I don't know if I'm supposed to use walnut polish or neutral polish because the color of the shoe doesn't look like my walnut Strands.
6. I like the overall "style" of the site (i.e., pics and the like).

Cheers!
Scottyb

The site was built in about 2 weeks. My primary concerns were, correct inventory data, speed, and security.

You are correct that the pricing information needs to be more apparent. This will change in the future.

I was reviewing the site on a tablet today, and I agree some changes should be made. I don't see the site being optimized for mobile anytime soon, but I am watching the statistics and we are looking at how people are using it. If we get enough mobile customers we will look at switching it over to a responsive site design. This time around there was not enough time.

Information about non-shoe items should happen in the conversation with the store. It is not meant to be an ecommerce site. As your first point indicates, the goal was to make the interaction with the store easier for selling the seconds inventory, not replace our excellent sales people.

Two other issues I want to address that have been repeated.

First, Allen Edmonds partners with a number of great firms. As we continue to work on the site, the selection and what is available will continue to evolve. This is our first pass and we wanted to be very conservative on what was made available to the entire internet.

Second, showing inventory available is a double edge sword. As a business, we always want customers to purchase immediately, and often(and by the sound of it many of you do! Thank you!). There are numerous ecommerce studies, that if you show inventory, it will reduce the likelihood of an immediate purchase. As an example, lets say I have a Park Avenue in a 10 D and there are 1000 in stock, from the studies, people are more likely to wait, thinking there will be a sale or they can do it another time. What I have seen done, are low stock messages. Using the same example, 5615 10 D and we now have 3 in stock, the message might be "Low Stock!" or "Almost Gone!". That might be a possibility in the future.

Again, I want to thank everyone for the excellent suggestions. I always enjoy hearing from customers and working with them to make the Allen Edmonds experience better.

Thank you,

Dave Barber
post #44385 of 49693
Quote:
Originally Posted by rc121 View Post

mine would not subside no matter how much I conditioned them. So I finally used some baby powder and it went away altogether. I'd recommend using the powder now.

Cool, thanks for the confirmation. I only have baby powder at home and didn't feel like running out to buy something else just for this.
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