I can understand the frustration above, but we ought to keep this in perspective. If you encountered a hastle while purchasing shoes at full or sale price in an AE store or over the internet, I would say that your indignation was justified. What we're dealing with here, however, is a series of ad hoc arrangements in which (a) the CEO has assigned some woman responsibility for handling our outrageous MTO requests at unbelievable prices and (b) sales reps at the shoebanks send us inventory lists and ship shoes (with no shipping fee) when they're not dealing with flesh-and-blood customers. Amateur hour? Charity hour is more like it. AE's profit margins on customers like me (who take full advantages of 2nds, military discounts, and clearance prices) are already slim; I don't have the sand to ask that they hire more staff to reward my frugality and make my bargain hunting more convenient. PG, Allison, Vincenzo, et al are doing us a great favor on the margins. The only way to improve the customer experience would be have us buy our shoes the way everyone else does--which is of course an option available to any off us.
post #38821 of 40823
2/14/14 at 7:05pm