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Allen Edmonds Appreciation Thread - Page 2589

post #38821 of 47087
I can understand the frustration above, but we ought to keep this in perspective. If you encountered a hastle while purchasing shoes at full or sale price in an AE store or over the internet, I would say that your indignation was justified. What we're dealing with here, however, is a series of ad hoc arrangements in which (a) the CEO has assigned some woman responsibility for handling our outrageous MTO requests at unbelievable prices and (b) sales reps at the shoebanks send us inventory lists and ship shoes (with no shipping fee) when they're not dealing with flesh-and-blood customers. Amateur hour? Charity hour is more like it. AE's profit margins on customers like me (who take full advantages of 2nds, military discounts, and clearance prices) are already slim; I don't have the sand to ask that they hire more staff to reward my frugality and make my bargain hunting more convenient. PG, Allison, Vincenzo, et al are doing us a great favor on the margins. The only way to improve the customer experience would be have us buy our shoes the way everyone else does--which is of course an option available to any off us.
post #38822 of 47087
Quote:
Originally Posted by WICaniac View Post

I can understand the frustration above, but we ought to keep this in perspective. If you encountered a hastle while purchasing shoes at full or sale price in an AE store or over the internet, I would say that your indignation was justified. What we're dealing with here, however, is a series of ad hoc arrangements in which (a) the CEO has assigned some woman responsibility for handling our outrageous MTO requests at unbelievable prices and (b) sales reps at the shoebanks send us inventory lists and ship shoes (with no shipping fee) when they're not dealing with flesh-and-blood customers. Amateur hour? Charity hour is more like it. AE's profit margins on customers like me (who take full advantages of 2nds, military discounts, and clearance prices) are already slim; I don't have the sand to ask that they hire more staff to reward my frugality and make my bargain hunting more convenient. PG, Allison, Vincenzo, et al are doing us a great favor on the margins. The only way to improve the customer experience would be have us buy our shoes the way everyone else does--which is of course an option available to any off us.

I too think the "amateur hour" remark was a little much.
post #38823 of 47087
Quote:
Originally Posted by WICaniac View Post

I can understand the frustration above, but we ought to keep this in perspective. If you encountered a hastle while purchasing shoes at full or sale price in an AE store or over the internet, I would say that your indignation was justified. What we're dealing with here, however, is a series of ad hoc arrangements in which (a) the CEO has assigned some woman responsibility for handling our outrageous MTO requests at unbelievable prices and (b) sales reps at the shoebanks send us inventory lists and ship shoes (with no shipping fee) when they're not dealing with flesh-and-blood customers. Amateur hour? Charity hour is more like it. AE's profit margins on customers like me (who take full advantages of 2nds, military discounts, and clearance prices) are already slim; I don't have the sand to ask that they hire more staff to reward my frugality and make my bargain hunting more convenient. PG, Allison, Vincenzo, et al are doing us a great favor on the margins. The only way to improve the customer experience would be have us buy our shoes the way everyone else does--which is of course an option available to any off us.

Charity hour? Not for me. I'm talking about my orders which are $650 dollar shell shoes. I'm not talking 2nds, military, or clearance. I'm not trying to pull a fast one on them with boots that are clearance priced (which AE just caught onto). There's nothing charity about me buying MTO $650 shoes and expecting an email response within a week. Is it nice that they waive the MTO fee? Yes, but it's not charity because they're still making money. In fact, AE has made a good deal of money on me as a customer. AE exists because of its customers... it's time to stop the apologies (at least from those of us who pay full price). And Pastor, I stand by the "amateur hour" remark... a week to answer an email is just that.
post #38824 of 47087
Quote:
Originally Posted by bl@ster View Post

Charity hour? Not for me. I'm talking about my orders which are $650 dollar shell shoes. I'm not talking 2nds, military, or clearance. I'm not trying to pull a fast one on them with boots that are clearance priced (which AE just caught onto). There's nothing charity about me buying $650 shoes and expecting an email response within a week. AE has made a SHIT-TON of money on me as a customer. AE exists because of its customers... it's time to stop the apologies (at least from those of us who pay full price). And Pastor, I stand by the "amateur hour" remark... a week to answer an email is just that.

I seriously would just call. I'm not apologizing for Allison but I had a completely different experience when I did my shell MTO with her. There was nothing "amateur" about the process when I went through it.
post #38825 of 47087
Quote:
Originally Posted by Mark_Y View Post

My new navy Strandmoks arrived today from the clearance sale. Not sure I'll be keeping them. These are my first unstructured AEs and while they fit great and are comfortable, they almost appear cheap. I might be off base on this though.

Also, I think I tried on damn near every color pants I have in my closet. Stone, light blue, gray, burgandy, khaki, and I'm not wowed by any of the combinations. My wife thinks the light blue look the best, I think the stone chino does. I did these try-ons in the evening, I'm going to do it again in the day light and see if there is any difference.

I've been wanting some blue suede shoes for a while, unfortunately I'm not sure these are them. I could send them back and put the $200 towards some Rush Streets.

Any thoughts or comments appreciated, especially on color combos.

Navy Spiaggias are back in the clearance section. I have a pair and love it. The navy is lighter than the Strandmoks, and so a little more palatable. It works with light jeans, khakis, whites or creams, also maroon pants, light linens, etc.

Of course, you could always MTO a blue regular Strand in a lighter navy if you likd the structure of the lining...
post #38826 of 47087
As the person who has probably done the most MTOs here, I feel it is my responsibility to tell you how absolutely outstanding their customer service has been. I have worked with Allison and Deborah to do at least 8 MTOs and their customer device has been outstanding each and every time. Add to that the 3 custom neumoks and we're at a dozen or so. They have both been responsive and professional in every encounter. Many of my orders have been full-priced shell. AE is not making as much money as you think. They are set up for mass manufacturing, so the time it take to hunt down old patterns and do special makeups can be insane. They are doing this as a service for loyal customers. Think about the sheer volume of orders they are receiving and cut them some slack. Pick up the phone and call. You may not get through the first time but that's probably because I am on the phone with them.
post #38827 of 47087


Oh look - walnut shell MacNeils. Did they take a long time? Yes! Did they take two tries to get right? Yes! Did they get them exactly right? Yes! Where they worth every penny and every day I waited? Absolutely! Does anyone else have a pair like me? Only GOP Guy because he recognizes greatness when he sees it (no offense GOP guy - I think you are awesome)
post #38828 of 47087
Quote:
Originally Posted by polojock615 View Post



Oh look - walnut shell MacNeils. Did they take a long time? Yes! Did they take two tries to get right? Yes! Did they get them exactly right? Yes! Where they worth every penny and every day I waited? Absolutely! Does anyone else have a pair like me? Only GOP Guy because he recognizes greatness when he sees it (no offense GOP guy - I think you are awesome)

Lol. Nice shoes. Enjoy them!
post #38829 of 47087
So I got my new suede stands in and one shoe feels ever so slightly loose at the heel. Like when I walk my heel lifts up inside the shoe maybe a hair. Tried on my park aves and have the same problem. Could it be that I wasn't properly fitted at the AE store? I don't recall any lifting at the store. FYI neither shoe is broken in yet.
post #38830 of 47087

Ordered me some Black Park Avenues today at the shoe bank. Hope there isn't anything noticeable wrong and hope the bad weather doesn't delay the shipment too long.

post #38831 of 47087
Quote:
Originally Posted by polojock615 View Post



Oh look - walnut shell MacNeils. Did they take a long time? Yes! Did they take two tries to get right? Yes! Did they get them exactly right? Yes! Where they worth every penny and every day I waited? Absolutely! Does anyone else have a pair like me? Only GOP Guy because he recognizes greatness when he sees it (no offense GOP guy - I think you are awesome)

 

want

post #38832 of 47087
I need a new pair of chukkas and these clearance prices seem pretty good.

Opinions on Mojave vs Amok?

Mojave ($177, crepe sole):


Amok ($147, leather sole):


I've read a few reviews which complained about the Amoks quickly developing a squeak. Does anyone know if AE have addressed the squeaking problem?
post #38833 of 47087
Quote:
Originally Posted by polojock615 View Post



Does anyone else have a pair like me? Only GOP Guy because he recognizes greatness when he sees it (no offense GOP guy - I think you are awesome)

I know a winner when I see one.

 

And, imitation is the best form of flattery. :) 

post #38834 of 47087
Quote:
Originally Posted by rydenfan View Post

I have been trying to do a simple MTO since January 14th. That is insane to me. It should not be this difficult. I am pretty frustrated at this point. I literally email 5 or 6 times for every 1 response I get. I have emailed 3 times saying the specs are a go and cannot get a response. I know people are busy, but 30 days for a simple CXL makeup...I am over it and moving on. AE has lost me on this one

Just sent my final specs in yesterday. We shall see about the response time. If my new EG mto beats my them to market, I will promptly go to church as the apocalypse is upon us.
post #38835 of 47087
I'm sure everyone is aware that Allison's job isn't just to cater to our MTO orders, right?
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