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Allen Edmonds Appreciation Thread - Page 1840

post #27586 of 47333
Quote:
Originally Posted by bl@ster View Post

+1

Let's hope it's not another euphemism like "polished cobbler." LOL

**UPDATE: I just asked customer service on chat and here's what they said about it:

Jared: The Brush off process takes a black shoe and burnishes the shoes with dyes to give it more of a shiny polish look with color peaking through.
Jared: This is full grain leather, but it goes through lots of processing to give it that brushed off look.
Jared: The shoes will wear like any of our other calf skins and the brush off leather will keep its color. You only need to use conditioner cleaner on these shoes since they do not polish because of the brush off process, but will still show a shine kind of like a patent leather.

I've got to hand it to AE customer service. I was going into the chat thing thinking "they will probably have no idea and give me some boilerplate response." But no. I'm impressed with their knowledge. Just another reason why their CS is the gold standard.

Hmmm, I actually discussed this same thing with the SA at my AE and he seemed to say the opposite. The shoe was predominantly a color with the black polish over top. So as you would wear the shoe overtime, more of the black would rub off and more color would show through. Perhaps he got it the wrong way around. Either way, the explanation tends to mean that the shoes will eventually change color.
post #27587 of 47333
Quote:
Originally Posted by SouthNarc View Post

Can someone explain what exactly "brush off" leather means in the description for the Morgan wingtips?

A web search produced this definition:

Brush-Off Leather: First the leather tannery adds color to the leather, and then in the boot manufacturing process a brushing wheel takes off some of the color for a richer finish.
post #27588 of 47333
Just polished up my recent MTO and figured I'd share some quick pics.

Cappuccino shell Kenilworth with double sole. Worn about 5x, one coat of Reno out of the box, just applied second coat before taking these.



Little more custom, my homage to foo's oneshoe - burgundy shell MacNeil made on 5 last with flat welt. Unworn, just brushing, no Reno.



I got these two particular styles MTO because I think they won't be out of place with anything from chinos to a suit (although some CBD SF purists may disagree).
post #27589 of 47333
Quote:
Originally Posted by msulinski View Post

I tried to order the Ralph Lauren Saunders in dark brown from the Jeffersonville store, but they had none left. The person I spoke to put me on a wait list for the shoe to become available. They will honor the sale price of 129. I assume this works for anything not on closeout, which is pretty nice.

I did the same thing, by e-mail. Anyone have an idea roughly how long it is likely to take - are we talking days, weeks, months?
post #27590 of 47333

How long did it take on average for them to answer you back ? Emailed yesterday night and still didnt get an answer back so Im wondering if theyre currently receiving too many emails or if mine just went under the radar.

post #27591 of 47333
Quote:
Originally Posted by mmmtttt View Post

How long did it take on average for them to answer you back ? Emailed yesterday night and still didnt get an answer back so Im wondering if theyre currently receiving too many emails or if mine just went under the radar.

About 4 hours
post #27592 of 47333
Quote:
Originally Posted by mmmtttt View Post

How long did it take on average for them to answer you back ? Emailed yesterday night and still didnt get an answer back so Im wondering if theyre currently receiving too many emails or if mine just went under the radar.

I emailed Shoebank asing for a price list at 5 am on Thursday and got my reply on Friday around noon. If you know what shoes you like, it may be easiest to call Shoebank or one of the others outlets and get their inventory on a shoe by shoe basis over the phone. The jville outlet in Ohio was very friendly over the phone.
post #27593 of 47333
Quote:
Originally Posted by DJTraveler View Post

 

FedEx came early.  Here are my bourbon Dalton 2nds straight out of the box.  Can't really find any major defects yet!  VERY HAPPY!  In the 3rd picture thought I might as well show these off in front of my own bourbon. biggrin.gif

 

 

 


THIS IS EXACTLY WHY AE SHOULD JUST TAKE A PICTURE OF THEIR SHOES AND POST THEM ON THE WEBSITE!  IT TOOK DJ TRAVELER NO TIME AT ALL TO POST THE PIC, AND IT TOOK AE DARN NEAR A MONTH TO PUT UP THE BOURBON DALTON FAKE PICTURE!

 

ON TOP OF THAT...  THE BOOTS IN THIS PICTURE ARE ABSOLUTELY GORGEOUS, NOT SO MUCH FOR THE AE WEBSITE PICTURE.

 

AE IS A HANDFUL OF REAL WEBSITE PICTURES AWAY FROM HAVING PERFECT CUSTOMER SERVICE!

post #27594 of 47333

The all caps response seems a bit aggressive...

post #27595 of 47333
and this crap about the pictures is getting really annoying. We get it, it was addressed in this thread along time ago and you've brought it up enough. Just move on...
post #27596 of 47333
I asked jville store if they would give me TangerStyle 20% Off on closeout style. They said NO !
A bit disappointed. I purchased 10 pairs of shoes from jville store this year(so far).
On a another note they have shipped my LaSalle in chilli and Rl Illford today.
post #27597 of 47333
Quote:
Originally Posted by rydenfan View Post

The all caps response seems a bit aggressive...

aggressive like stitching on true religion jeans?
post #27598 of 47333
Quote:
Originally Posted by rydenfan View Post

The all caps response seems a bit aggressive...


sorry about the all caps...  it was just coincidental.  didn't think much about it being in all caps.

 

Just so everyone knows.  I'm not bagging on AE.  I just think thats the last step they have to take towards customer service perfection.  Anyone can see by looking at the pictures you fellas post on here how much such simple pictures would benefit AE's website.

 

I realize i'm being repetitive...  but well...  but nothing I guess.

post #27599 of 47333
Quote:
Originally Posted by bespoken pa View Post

aggressive like stitching on true religion jeans?

Hilarious
post #27600 of 47333
Quote:
Originally Posted by V1KTA222 View Post

Those bourbon daltons look great! Making me think about getting a pair...

Something I've noticed while looking at stock pics of the Walnut Dalton in calf compared to people's real life pics is that the amount of burnishing varies.  It almost always seem the burnished toe looks darker in stock pictures.  Is this true for people who own these? Do they come with less of a burnished look, or does the burnishing go away after wear/maintenance/polishing?

My experience is just the opposite. The only reservation I had about keeping my recently purchased calf Walnut Dalton's is that the burnishing was darker than I expected. I don't particularly care for the burnishing but I absolutely love the boot and since I got it on sale there was no way I was sending them back.
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