Nordstrom was unwilling to sell any different color at sales price. The sales associate wouldn't look to see if they had a shirt in my size during Christmas because according to her, they don't ship sales/clearance items. She told me I would have to go home and find it on their website and order it myself.
I told a sales guy at Nordstrom how badly my strands were creased after 2 wearings and he said once the shoes are worn once there is nothing they can do.
A salesperson I know at Nordstrom also said they sold out quickly and they pushed AE to send whatever they had available. Many people got stuck with seconds they purchased at Nordstrom if they did not make the presale.
I was very loyal to Nordstorm in the past but they did not have Mcallister in merlot and I did not want it in black, and the sales associate didn't care if I purchased or not because there were 10 other shoppers.
Once again, you chose to work with a sales associate and not the department manager. If everything you reported is accurate, then the accuracy stops beneath the department manager.
Department Managers in multiple stores have personally stated they will refund or exchange any shoe they fit after six months of wear!
Department Managers will bring in other sizes, styles, and colors prior to your visit to make sure the fit is proper.
Department Managers may be busy at times, so make an appointment.
And yes, when I contacted the store a few months ago there was limited stock in styles and sizes and colors. But that was very quickly resolved when the manager offered to bring in other inventory for my approximate size.
I purchase from Nordstrom because of the policy of returns after a sizing. I purchase directly from AE as long as I know my size and when they price match or have sales. Both are good companies.
If you need a contact, let me know.