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Allen Edmonds Appreciation Thread - Page 1694

post #25396 of 46941
Quote:
Originally Posted by Upward View Post

 

Nordstrom was unwilling to sell any different color at sales price.  The sales associate wouldn't look to see if they had a shirt in my size during Christmas because according to her, they don't ship sales/clearance items. She told me I would have to go home and find it on their website and order it myself.

 

Quote:
Originally Posted by Upward View Post

I told a sales guy at Nordstrom how badly my strands were creased after wearings and he said once the shoes are worn once there is nothing they can do. 

 

A salesperson I know at Nordstrom also said they sold out quickly and they pushed AE to send whatever they had available. Many people got stuck with seconds they purchased at Nordstrom if they did not make the presale.

 

I was very loyal to Nordstorm in the past but they did not have Mcallister in merlot and I did not want it in black, and the sales associate didn't care if I purchased or not because there were 10 other shoppers. 

 

Once again, you chose to work with a sales associate and not the department manager.  If everything you reported is accurate, then the accuracy stops beneath the department manager.

 

Department Managers in multiple stores have personally stated they will refund or exchange any shoe they fit after six months of wear!

 

Department Managers will bring in other sizes, styles, and colors prior to your visit to make sure the fit is proper.

 

Department Managers may be busy at times, so make an appointment.

 

And yes, when I contacted the store a few months ago there was limited stock in styles and sizes and colors.  But that was very quickly resolved when the manager offered to bring in other inventory for my approximate size.

 

I purchase from Nordstrom because of the policy of returns after a sizing.  I purchase directly from AE as long as I know my size and when they price match or have sales.  Both are good companies.

 

If you need a contact, let me know.

 

David

post #25397 of 46941
Quote:
Originally Posted by ScottyBoy920 View Post

 

Brown Glasgow loafers

Chili Regent Street

Tan Suede Neumoks

Blue Neumoks

Brown/Brown Grain Hamptons

Black Cole Haan Captoe

Burgundy Patriots (likely being returned)

 

I think I need another captoe which is why I am leaning towards the strand; just worried bourbon may be too dark(like brown) and that is why I like the walnut.

 

Thoughts anyone?

 

Have you seen each in person? The reason I ask is because when I saw the walnut (both Strand and McAllister) I loved the color. When I was thinking about my next shoe I looked online and thought bourbon was the perfect in-between color but once I went to the store and saw it in person I really didn't like it at all. I ended up getting merlot.

post #25398 of 46941
No offense, but someone should just make a Nordstrom thread given how much it is talked about in an Allen Edmonds thread


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post #25399 of 46941
Quote:
Originally Posted by Upward View Post

I have no axe to grind with Nordstrom. I spent a lot of money at Nordstrom and racked up $20 Nordie notes every month for many years. There was no better way to spend a weekday than shopping at Nordstrom followed by Chinese Chicken Salad at the Nordie Cafe and Nordstrom coffee.

 

At the same time if you can't see the business plan at Nordstrom has changed then you're blind or delusional. They channged from a store that focused on service to a store that is now focused on foot trafic. Nordstrom went the way of Marshall Fields just before they changed to Macy's.

 

I like Allen Edmonds and so far they have offered great service I recieved at Nordstrom in the past.

 

I also like Bruno Magli, Santoni and Gucci. I am not going to kiss any brands rear but I will speak the truth about my experiences.

 

Yes, there was a time when Nordstrom would bend over backwards to make a cutomer happy. Those days are gone. Sales associates that have been there many years may try to keep the old way going but the new hires are not service focused and managers don't help sales associates.

 

As for Nordstrom selling seconds I find it interesting you quote CEO's and dismiss what people who PURCHASED the shoes say. Maybe they're not seconds but they should have been. Quality control was low duing the sale and many shoes were sold at Nordstom that were flawed. Like I said, a manager at AE said they had many problems during the sale. But they did stand behind their shoes. I'll post pictures of all my AE shoes when I pick the last ones up.

 

Quote:
Originally Posted by kwhitelaw View Post

completely subjective, and in no way can either you, me, anyone else in this thread, or the owners/past owners of said shoes pass judgement IF the AE "seconds" markings were not been applied to the shoes.

 

not saying a pair of "seconds" didn't pass out of AE's factory to wherever it may end up, either their intended "seconds" retail outlets (or the underground railroad to Nordstrom), without the marking... 

 

I have no horse in this race.. all three pairs of my AEs are technically seconds (one from J'ville outlet, the other two from Nordstrom RACK), so I couldnt care less about the topic at hand, just throwing my .02 in because I can smile.gif

 

It sounds like we have reached an understanding then.  Indeed, nobody ever said that there weren't some issues during last year's sale.  I mentioned that previously as well.  As kwhilelaw said, determining which flaws should cause a shoe to be classified as a factory second is subjective.  I am not an AE employee, but I assume that it is safe to guess that they have certain printed criteria predefined that the shoes are subjected to in the QA/QC department.    In addition to these, I am sure they leave a certain amount up to the discretionary trained eyes of the QA/QC employee.  I am quite sure they also take different considerations in mind when the flaw may lead to failure of the shoe down the road, as opposed to something being strictly aesthetic.  Since such a major component of making these shoes involves human hands, you can't expect perfection at the level of product output that AE maintains.  They have to have allowances in what can be considered a first quality shoe that still isn't perfect.  They may even tighten or loosen these criteria within certain limits depending upon existing demand, I really don't know.  If they do, I don't personally have a problem with it, as long as they are flexible with the customer being the final judge (which they are). 

 

Going ahead and labeling a shoe with minor flaws as a second may even lead to it selling quicker, since it will expose it to the customers to actually allow more flaws, whereas it may sit and collect dust in a first quality shop since the customers are naturally more scrutinizing there.  On the flip side, I have seen shoes in first quality shops that should be seconds based on my subjective opinion of what is an acceptable flaw.  For example, I can't stand it when the cap toe line is crooked on Park Avenues/Fifth Avenues.  It's subjective, but I personally like them to be perfectly straight.  All this to say, I think there is obvious flexibility in their criteria, as there should be. 

 

The issue we were getting flared up about is simply the accusation that they were secretly selling seconds, by one of two methods:

 

  1. They were sneaking shoes into Nordstrom that were clearly branded as seconds by the AE factory (with the symbol branded on the sole), and marking them at first quality prices hoping that customers wouldn't notice.  They were either doing this with or without AE's knowledge (this should be impossible since AE doesn't sell new seconds to Nordstrom, according to the CEO).   
  2. AE was intentionally sending shoes from the factory to Nordstrom where the QA/QC staff deliberately looked the other way, and allowed them to be considered firsts when they shouldn't have been.  They were either doing this with or without Nordstrom's knowledge.

 

Either of the above accusations are major and have far reaching consequences in the integrity of a company and whether they are trustworthy.  This would also potentially ruin the business relationship between AE and Nordstrom unless both parties were involved in one of the above conspiracies.  I don't believe that either of the above scenarios took place.  Rather, I believe that it is most likely something in the previous paragraphs that took place.   

 

Sorry for the long post, but hopefully the rumor can be put to rest unless someone has some objective facts or evidence to the contrary. 


Edited by MoneyWellSpent - 7/24/13 at 10:19am
post #25400 of 46941
Quote:
Originally Posted by David Copeland View Post

None, unless they have the style you want along with several sizes.

I have seen more and more posts lately of folks buying styles and sizes unseen - without knowing what their professional fit is for a particular style - which spells out the "last" plus the length and width.

You might also call the Nordstrom's Department store across the river in NJ and speak personally only to the department manager.  He will offer to bring in styles and sizes from other stores and AE so that you can try them on.

All my best,

David

I totally disagree with you on this David. I am sure that the AE sales associates, not even the managers, are willing to do all that the Nordstrom department managers are willing to do. I have shopped with Liz in the Rockefeller store too and she was a pleasure to deal with.
post #25401 of 46941
Quote:
Originally Posted by Fabian43 View Post

No offense, but someone should just make a Nordstrom thread given how much it is talked about in an Allen Edmonds thread


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^this^ it has gotten ridiculously repetitive in the same questions and same responses. I understand that Nordstrom is having a sale on AE at the moment, but it would be nice to get back to the topic of "appreciating" AE (note the name of the thread) and not "how to purchase, return or get fitted at your local Nordstrom and then get your free shoe shine"
post #25402 of 46941
Quote:
Originally Posted by Winston S. View Post


I totally disagree with you on this David. I am sure that the AE sales associates, not even the managers, are willing to do all that the Nordstrom department managers are willing to do. I have shopped with Liz in the Rockefeller store too and she was a pleasure to deal with.

You're absolutely right about Liz.  Forgot about her.

 

In the absence of getting excellent customer service from any sales associate at any store, then perhaps the manager would be the next step.  My attempt to recommend a phone call to a manager was meant to save time from getting into the wrong relationship with staff who does not care.

post #25403 of 46941
Quote:
Originally Posted by rc121 View Post


 it would be nice to get back to the topic of "appreciating" AE (note the name of the thread) and not "how to purchase, return or get fitted at your local Nordstrom and then get your free shoe shine"

 

The major fuss will die down as the sale expires at Nordstrom's.  But for now, Nordstroms is SAVING OVER $100 per pair they have on sale, and I believe customers should fully investigate the options rather than skim through what is available at any store.

 

Nevertheless, I believe any "appreciation" of Allen Edmonds shoes in the topic is founded in how a customer was treated by the company who sold the shoes.  More and more I read of horror stories of how the customer expected a local store to have their size, color, and style in stock for that perfect fit - only to be disappointed or led to purchase a different style than what they had they hearts set on.  That can all be avoided by entering into a relationship with the right associate who will not place limits on the resources available.

post #25404 of 46941
Quote:
Originally Posted by AdamAdam View Post

 

Have you seen each in person? The reason I ask is because when I saw the walnut (both Strand and McAllister) I loved the color. When I was thinking about my next shoe I looked online and thought bourbon was the perfect in-between color but once I went to the store and saw it in person I really didn't like it at all. I ended up getting merlot.

 

I have seen the walnut in person- touched it and everything. The bourbon I only saw at a glance, will need to see it in detail before I make a decision.

post #25405 of 46941
Quote:
Originally Posted by David Copeland View Post

The major fuss will die down as the sale expires at Nordstrom's.  But for now, Nordstroms is SAVING OVER $100 per pair they have on sale, and I believe customers should fully investigate the options rather than skim through what is available at any store.

Nevertheless, I believe any "appreciation" of Allen Edmonds shoes in the topic is founded in how a customer was treated by the company who sold the shoes.  More and more I read of horror stories of how the customer expected a local store to have their size, color, and style in stock for that perfect fit - only to be disappointed or led to purchase a different style than what they had they hearts set on.  That can all be avoided by entering into a relationship with the right associate who will not place limits on the resources available.

David,

While I understand this importance, how many times must it be addressed when the same question is being asked over and over again and flooding the thread?
post #25406 of 46941
Looking to get some Brown Strands, however, what's throwing me off is the fact that the shade of brown looks different in almost every picture I see. Can someone give me an accurate depiction of the actual brown I'll receive?
post #25407 of 46941
Quote:
Originally Posted by rydenfan View Post

Walnut (cordovan) Wednesday






boots look great, I think walnut is my favorite ae cordovan color.
post #25408 of 46941
Quote:
Originally Posted by rc121 View Post


David,

While I understand this importance, how many times must it be addressed when the same question is being asked over and over again and flooding the thread?

Excellent question.  

 

And from what I see is that newcomers are driving the questions instead of taking the time to search out the previous discussions.  

 

Perhaps it is the nature of the forum software (which is more limited in functions than other more popular forum software tools.  

 

Perhaps it is the lack of more advanced search tools.  

 

Yet, when someone wants a quick answer or post a quick beef . . . I would rather see an answer to their post than allow it to stand on false or misleading merits.

 

Still, there are many posts that I just skip over because I have little interest in posting to them.  For that, I see we are closing in on 1700 pages . . . most of which could be archived by a moderator.

 

David

post #25409 of 46941
Quote:
Originally Posted by DHD28 View Post

Looking to get some Brown Strands, however, what's throwing me off is the fact that the shade of brown looks different in almost every picture I see. Can someone give me an accurate depiction of the actual brown I'll receive?

The following polish chart for Allen Edmond Shoes may help:

 

CLICK HERE

post #25410 of 46941
Quote:
Originally Posted by rc121 View Post

Quote:
Originally Posted by Fabian43 View Post

No offense, but someone should just make a Nordstrom thread given how much it is talked about in an Allen Edmonds thread

Sent from my iPhone using Tapatalk 2
^this^ it has gotten ridiculously repetitive in the same questions and same responses. I understand that Nordstrom is having a sale on AE at the moment, but it would be nice to get back to the topic of "appreciating" AE (note the name of the thread) and not "how to purchase, return or get fitted at your local Nordstrom and then get your free shoe shine"

While this isn't a cure to the aforementioned malady, it is a treatment:

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