I have no axe to grind with Nordstrom. I spent a lot of money at Nordstrom and racked up $20 Nordie notes every month for many years. There was no better way to spend a weekday than shopping at Nordstrom followed by Chinese Chicken Salad at the Nordie Cafe and Nordstrom coffee.
At the same time if you can't see the business plan at Nordstrom has changed then you're blind or delusional. They channged from a store that focused on service to a store that is now focused on foot trafic. Nordstrom went the way of Marshall Fields just before they changed to Macy's.
I like Allen Edmonds and so far they have offered great service I recieved at Nordstrom in the past.
I also like Bruno Magli, Santoni and Gucci. I am not going to kiss any brands rear but I will speak the truth about my experiences.
Yes, there was a time when Nordstrom would bend over backwards to make a cutomer happy. Those days are gone. Sales associates that have been there many years may try to keep the old way going but the new hires are not service focused and managers don't help sales associates.
As for Nordstrom selling seconds I find it interesting you quote CEO's and dismiss what people who PURCHASED the shoes say. Maybe they're not seconds but they should have been. Quality control was low duing the sale and many shoes were sold at Nordstom that were flawed. Like I said, a manager at AE said they had many problems during the sale. But they did stand behind their shoes. I'll post pictures of all my AE shoes when I pick the last ones up.
completely subjective, and in no way can either you, me, anyone else in this thread, or the owners/past owners of said shoes pass judgement IF the AE "seconds" markings were not been applied to the shoes.
not saying a pair of "seconds" didn't pass out of AE's factory to wherever it may end up, either their intended "seconds" retail outlets (or the underground railroad to Nordstrom), without the marking...
I have no horse in this race.. all three pairs of my AEs are technically seconds (one from J'ville outlet, the other two from Nordstrom RACK), so I couldnt care less about the topic at hand, just throwing my .02 in because I can