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Allen Edmonds Appreciation Thread - Page 1684

post #25246 of 46882
Quote:
Originally Posted by David Copeland View Post

No problem whatsoever. 

Call the MANAGER at the local Nordstrom Shoe department.  Explain you were fitted improperly in December and that the shoes need to be replaced with the proper fit.  The manager can even order in another fit, but you need to see the manager in person so that he can determine exactly what your fit is.  They will also do a full refund - but with the same going on right now, you might be able to exchange the value of your receipt for another pair.

Thanks for the question,

David

I went this morning and had no problem getting an exchange done. However, this may not be over yet. First of all, I friend it difficult to say that Nordstrom provides a professional fit considering that they only offer D widths. Now that I know more about my feet after visiting an AE store, it is apparent to me that all they do at Nordstrom is try to force you into the next larger size to compensate for the need for width. I exchanged the 11D's for 10.5D. I fit into a 10D, but it is too narrow. I probably need a 10 or 10.5 in E. the 10.5D are also somewhat narrow but not enough so that I couldn't deal with it; but it is not ideal. I was dissuaded by the store rep from ordering a wider size. In fact apart from going in the back to get the boxes of shoes, the rep had no interest in helping me try on the shoes, and even declined to size me on the brannock after I requested it because of my frustration with the non-ideal fit. It was 10am, and my impression was that he wanted to finish prepping the store for paying (commission generating) customers.

The second problem, is that the perfing on the shoes is flawed. There's some white showing along the wingtips. I've seen this before on seconds from Shoebank. I asked if he had another pair in this size and he stated that he did not. I wasn't going to be too picky about this because I was still going to get a better fitting shoe.

There is another problem as well. The same shoe that has the white spots/streaks near the edge of the perfing has another problem. When I brought the shoes home and straight bar laced them I noticed that the eyelets on either side of the shoe are misaligned.

Looking back on the experience this morning, I'm dissatisfied: especially on the service end. Honestly, I enjoy shopping at Nordstrom, however I do not believe they can provide an professional fit of AE shoes so long as they do not carry widths. They're "fit" is a compromise of their stocking decisions and their service level was unsatisfactory.

These will likely go back now for an exchange if something else or a credit/refund of some sort.
post #25247 of 46882

Nordstroms customer service sure leaves a lot to be desired. I went yesterday to get a new pair of Strands and the people helping me were completely uneducated about Allen Edmonds in general. I'm almost convinced that they didn't even know it was an American brand. I also picked up a matching Manistee belt to go with my new Strands and the cashier next to the one ringing me up said "who is buying the cheap ass belt" right in front of me. Now that is customer service! Over all my experience with Nordstroms has not been great to say the least but the sale is good enough to deal with it. I doubt I will be rushing back to Nordstroms in the near future.

 

On a happier note, THANK YOU Styleforum members for introducing me to Allen Edmonds a few months back!! and in the last 3 months I've done this to my shoe collection!

 

 

 

I went from having ZERO real shoes (all I wore before were Converse...yeah I know) to this. Not bad huh?! The goal? 12 pairs!! I think I can reach my goal before the end of the year...funds permitting. Ebay has been really good to me :)

 

From left to right:

McAllister in black

Park Avenue in merlot

BRAND NEW!! Strands in walnut

McTavish in black

McTavish in natural 

3 Cedar Shoe Trees waiting for a place to live biggrin.gif

post #25248 of 46882
Quote:
Originally Posted by Buddy0329 View Post

I went this morning and had no problem getting an exchange done. However, this may not be over yet. First of all, I friend it difficult to say that Nordstrom provides a professional fit considering that they only offer D widths. Now that I know more about my feet after visiting an AE store, it is apparent to me that all they do at Nordstrom is try to force you into the next larger size to compensate for the need for width. I exchanged the 11D's for 10.5D. I fit into a 10D, but it is too narrow. I probably need a 10 or 10.5 in E. the 10.5D are also somewhat narrow but not enough so that I couldn't deal with it; but it is not ideal. I was dissuaded by the store rep from ordering a wider size. In fact apart from going in the back to get the boxes of shoes, the rep had no interest in helping me try on the shoes, and even declined to size me on the brannock after I requested it because of my frustration with the non-ideal fit. It was 10am, and my impression was that he wanted to finish prepping the store for paying (commission generating) customers.

The second problem, is that the perfing on the shoes is flawed. There's some white showing along the wingtips. I've seen this before on seconds from Shoebank. I asked if he had another pair in this size and he stated that he did not. I wasn't going to be too picky about this because I was still going to get a better fitting shoe.

There is another problem as well. The same shoe that has the white spots/streaks near the edge of the perfing has another problem. When I brought the shoes home and straight bar laced them I noticed that the eyelets on either side of the shoe are misaligned.

Looking back on the experience this morning, I'm dissatisfied: especially on the service end. Honestly, I enjoy shopping at Nordstrom, however I do not believe they can provide an professional fit of AE shoes so long as they do not carry widths. They're "fit" is a compromise of their stocking decisions and their service level was unsatisfactory.

These will likely go back now for an exchange if something else or a credit/refund of some sort.
I know you were looking to try the shoes on but if you are fairly certain you need an E width you can exchange your shoes and have them send the size they don't carry to your home. That's what I did.
post #25249 of 46882
Quote:
Originally Posted by wurger View Post


the AE E fitting to me is like the F UK fitting, so you may need a US9E or EEE, but that is like a whole size difference to the size chart, which I believe is one of the best size charts out there....

So you need send an email to AE with your feet measurements to make sure, and let us know how you went smile.gif

 


i think i wear sizes larger than normal is because i have high instep & wider feet

post #25250 of 46882
Quote:
Originally Posted by thecooldude33 View Post

Saphir is good stuff.









holly $hit. Nice work !
post #25251 of 46882
Quote:
Originally Posted by Buddy0329 View Post


I went this morning and had no problem getting an exchange done. However, this may not be over yet. First of all, I friend it difficult to say that Nordstrom provides a professional fit considering that they only offer D widths. Now that I know more about my feet after visiting an AE store, it is apparent to me that all they do at Nordstrom is try to force you into the next larger size to compensate for the need for width. I exchanged the 11D's for 10.5D. I fit into a 10D, but it is too narrow. I probably need a 10 or 10.5 in E. the 10.5D are also somewhat narrow but not enough so that I couldn't deal with it; but it is not ideal. I was dissuaded by the store rep from ordering a wider size. In fact apart from going in the back to get the boxes of shoes, the rep had no interest in helping me try on the shoes, and even declined to size me on the brannock after I requested it because of my frustration with the non-ideal fit. It was 10am, and my impression was that he wanted to finish prepping the store for paying (commission generating) customers
The second problem, is that the perfing on the shoes is flawed. There's some white showing along the wingtips. I've seen this before on seconds from Shoebank. I asked if he had another pair in this size and he stated that he did not. I wasn't going to be too picky about this because I was still going to get a better fitting shoe.


There is another problem as well. The same shoe that has the white spots/streaks near the edge of the perfing has another problem. When I brought the shoes home and straight bar laced them I noticed that the eyelets on either side of the shoe are misaligned.

Looking back on the experience this morning, I'm dissatisfied: especially on the service end. Honestly, I enjoy shopping at Nordstrom, however I do not believe they can provide an professional fit of AE shoes so long as they do not carry widths. They're "fit" is a compromise of their stocking decisions and their service level was unsatisfactory.

These will likely go back now for an exchange if something else or a credit/refund of some sort.

 

I think you are getting to the crux of the matter there...  They are interested in getting you into a shoe that they sell, not in spending their time figuring out that you need a shoe they don't even carry so that they can send you away to someone who does.

post #25252 of 46882
Cooldude I would go to an Allen Edmonds store and get yours shoes. All this time you spent running cost you money and time. When you could have just gone to a store that had the shoe in stock.
post #25253 of 46882
Quote:
Originally Posted by thecooldude33 View Post

Saphir is good stuff.










There had to be more to your process then just applying that one product. What else did you use?
post #25254 of 46882
Quote:
Originally Posted by MoneyWellSpent View Post

I haven't seen anyone comment on these yet. biggrin.gif

 

http://www.allenedmonds.com/aeonline/producti_SF6180_1_40000000001_-1

 

 

I would certainly be interested in the navy/orange version as a second. However, my experience with the 1511G last has not been as good as with the 8-678 last. I found that the 1511G lasted shoes pinch my toes, except for the Scottsdale that I am wearing right now. I wonder why they didn't list this shoe as part of the orthotic collection?
post #25255 of 46882
Hi everyone, need a suggestion for a cap toe medium brown suede Oxford to wear with more casual suits.. Budget is around $250 though.. Any suggestions?
post #25256 of 46882
Quote:
Originally Posted by Barroomheroes View Post

Hi everyone, need a suggestion for a cap toe medium brown suede Oxford to wear with more casual suits.. Budget is around $250 though.. Any suggestions?

Special order a Clifton in suede.  More than $250, though.

post #25257 of 46882
Can the park ave be ordered in suede?
post #25258 of 46882

First pair of custom orders landed this week... Fifth Street boot in cappuccino cordovan.

I had ordered the black and cordovan color Fifths last year and wanted to round out the collection.

I am VERY impressed with the color and craftsmanship of these boots. The pic below is pretty much how they came out of the box (i.e. Flawless) as I have only brushed them lightly for this first set of pics.

 

 

For comparison, I took a pic of the new Fifths with the older McA cappuccino I got during last spring's webgem. The older McA has lightened up a bit over time but maintained the reddish brown hue. I applied some AE dark brown cordovan polish to the McA just before this pic to deepen the color.

 

 

Second custom order should be landing this coming week and the third is hitting final inspection soon!

post #25259 of 46882
Well played sir
post #25260 of 46882
Quote:
Originally Posted by Rmeister View Post

Nordstroms customer service sure leaves a lot to be desired. I went yesterday to get a new pair of Strands and the people helping me were completely uneducated about Allen Edmonds in general. I'm almost convinced that they didn't even know it was an American brand. I also picked up a matching Manistee belt to go with my new Strands and the cashier next to the one ringing me up said "who is buying the cheap ass belt" right in front of me. Now that is customer service! Over all my experience with Nordstroms has not been great to say the least but the sale is good enough to deal with it. I doubt I will be rushing back to Nordstroms in the near future.

On a happier note, THANK YOU Styleforum members for introducing me to Allen Edmonds a few months back!! and in the last 3 months I've done this to my shoe collection!





I went from having ZERO real shoes (all I wore before were Converse...yeah I know) to this. Not bad huh?! The goal? 12 pairs!! I think I can reach my goal before the end of the year...funds permitting. Ebay has been really good to me smile.gif

From left to right:
McAllister in black
Park Avenue in merlot
BRAND NEW!! Strands in walnut
McTavish in black
McTavish in natural 
3 Cedar Shoe Trees waiting for a place to live biggrin.gif

Nice buy and a great selection to start with! With this addiction, you can get to 12 pretty soon. smile.gif
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