I went this morning and had no problem getting an exchange done. However, this may not be over yet. First of all, I friend it difficult to say that Nordstrom provides a professional fit considering that they only offer D widths. Now that I know more about my feet after visiting an AE store, it is apparent to me that all they do at Nordstrom is try to force you into the next larger size to compensate for the need for width. I exchanged the 11D's for 10.5D. I fit into a 10D, but it is too narrow. I probably need a 10 or 10.5 in E. the 10.5D are also somewhat narrow but not enough so that I couldn't deal with it; but it is not ideal. I was dissuaded by the store rep from ordering a wider size. In fact apart from going in the back to get the boxes of shoes, the rep had no interest in helping me try on the shoes, and even declined to size me on the brannock after I requested it because of my frustration with the non-ideal fit. It was 10am, and my impression was that he wanted to finish prepping the store for paying (commission generating) customers
The second problem, is that the perfing on the shoes is flawed. There's some white showing along the wingtips. I've seen this before on seconds from Shoebank. I asked if he had another pair in this size and he stated that he did not. I wasn't going to be too picky about this because I was still going to get a better fitting shoe.
There is another problem as well. The same shoe that has the white spots/streaks near the edge of the perfing has another problem. When I brought the shoes home and straight bar laced them I noticed that the eyelets on either side of the shoe are misaligned.
Looking back on the experience this morning, I'm dissatisfied: especially on the service end. Honestly, I enjoy shopping at Nordstrom, however I do not believe they can provide an professional fit of AE shoes so long as they do not carry widths. They're "fit" is a compromise of their stocking decisions and their service level was unsatisfactory.
These will likely go back now for an exchange if something else or a credit/refund of some sort.
I think you are getting to the crux of the matter there... They are interested in getting you into a shoe that they sell, not in spending their time figuring out that you need a shoe they don't even carry so that they can send you away to someone who does.