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Allen Edmonds Appreciation Thread - Page 162

post #2416 of 47086
Quote:
Originally Posted by bucksfan View Post

Give AE a call - they will fix it no problem.  I think they had a few issues with the glue holding on some shoes made last summer. 

Definitely call them. A few months ago I noticed a dime-sized (or smaller) hole in the sole of my Fifth Avenues, which were only about 8-9 months old at the time. I explained to AE customer service that I also have three other AEs so I rotate every day and the Fifth Avenues did not get more usage than the others, yet this was the only shoe to come remotely close to having a worn sole. They had me send the shoes back to them, they assessed the situation, and within a few days they called me to tell me they were resoling for free. A few days thereafter I received an email with before and after pictures and the shoes were on their way back to me. As an added plus they put a little envelope inside the shoe box and inside the envelope was a $35 gift card towards my next AE purchase. The customer service at AE is amazing and because of that I'm absolutely looking forward to using my $35 gift card soon.
post #2417 of 47086
Will do. Thanks for the advice guys.
post #2418 of 47086
Quote:
Originally Posted by facet View Post

Hate to break up the AE love in. But I was wondering if any of you have had any problems with the heel coming off? I had bought my parliaments off Amazon last August and, yesterday, noticed that part of the heel was coming detached off one of the shoes.
263
263
Has anybody else experienced this? I only wear them 2x/week, three if I wear them out, and I'm only walking around an office in them; so it's not hard wear. I was quite surprised, and more than a little disappointed, to see this as they had been my favourite shoe to wear.

Same problem with Malverns. Emailed AE; they emailed me a shipping label. Within a couple weeks I had a new pair of Malverns. Customer service is always excellent. Not sure how things will work since you didn't purchase directly from them, but I imagine they'll take care of it. If not, I doubt it would be too expensive to have a local cobbler put a new heel on.
post #2419 of 47086
I'm sick of trying on shoes in the 5 last. Really looking at the 5th Ave.

I'm in Louisville so there are no AE stores around. Tried on 10C, 10D, 9.5D and 9D and none of them feel right. Measured a 10C on the AE size guide. I feel like I have heel slippage in all of them.

Is that to be expected? Think I'm just SOL? My next try was going to be 9.5C but need the guidance of an expert. Is the 5 last just not made for my foot or what?
post #2420 of 47086
Quote:
Originally Posted by 630 View Post

I'm sick of trying on shoes in the 5 last. Really looking at the 5th Ave.
I'm in Louisville so there are no AE stores around. Tried on 10C, 10D, 9.5D and 9D and none of them feel right. Measured a 10C on the AE size guide. I feel like I have heel slippage in all of them.
Is that to be expected? Think I'm just SOL? My next try was going to be 9.5C but need the guidance of an expert. Is the 5 last just not made for my foot or what?

I am no expert, but what if you try a 3/4 length over the counter insert?
post #2421 of 47086
Quote:
Originally Posted by JubeiSpiegel View Post

The AE website has some good videos on the subject of their shoe maintenance products. Regarding the options stated, you really need to use a combination using all of them.
Simply version: wipe with damp cloth, conditioner/cleaner, Premium shoe polish in matching color (since it is a combination wax & cream polish), brush, and buff.
Thorough version: wipe with damp cloth, conditioner/cleaner, alternate between cream one session (which feeds the leather nutrients) & wax polish another session (which addresses leather appearance), layering the wax polish to desired shine level, brush, and buff.
Everyone has different systems, but as long as you understand what each tool is used for, you should be ok. Enjoy.
What purpose does the shoe cream serve? It seems like nobody recommends its use (vs other products).

What does the conditioner do that a damp cloth cannot?
post #2422 of 47086
Quote:
Originally Posted by 454Casull View Post

What purpose does the shoe cream serve? It seems like nobody recommends its use (vs other products).
What does the conditioner do that a damp cloth cannot?

A damp (not overtly wet) rag over the shoes after each wearing to wipe of the days dirt.
Conditioner once a month or two to maintain the overall health and elasticity of the leather, whether the shoes are worn or not.
Leather, over time and expecially if neglected, will lose its elasticity and can dry rot. Mind we are talking decades here.
This is easily prevented with regular maintenance and proper care (not stored in damp basements, sunlight, etc)
post #2423 of 47086
Just received my Elgin's.

Fantastic shoes.

5th pair of AE's and still shopping!
post #2424 of 47086
Quote:
Originally Posted by facet View Post

Hate to break up the AE love in. But I was wondering if any of you have had any problems with the heel coming off? I had bought my parliaments off Amazon last August and, yesterday, noticed that part of the heel was coming detached off one of the shoes.

263

263

Has anybody else experienced this? I only wear them 2x/week, three if I wear them out, and I'm only walking around an office in them; so it's not hard wear. I was quite surprised, and more than a little disappointed, to see this as they had been my favourite shoe to wear.

It is not a problem exclusive to Allen Edmonds product. Believe me, you can do this yourself in 15 minutes with a $10 tube of contact cement and they are ready for the morning. Just get s little of the cement into the space, use a flat object to slather some of the glue around, blow on it to quick dry, then hold the pieces together firmly. Then put the shoes on and stand on them to further bond the pieces together. This is an easy fix that doesn't require the fuss of sending the shoes back. Contact Cement can be purchased at any hardware store and Cobblers Cement can be purchased from your local friendly cobbler for about $10. Takes only drops of glue and will last years.
post #2425 of 47086
Quote:
Originally Posted by Man Of Lint View Post

A damp (not overtly wet) rag over the shoes after each wearing to wipe of the days dirt.
Conditioner once a month or two to maintain the overall health and elasticity of the leather, whether the shoes are worn or not.
Leather, over time and expecially if neglected, will lose its elasticity and can dry rot. Mind we are talking decades here.
This is easily prevented with regular maintenance and proper care (not stored in damp basements, sunlight, etc)
Yes, but the Premium Shoe Polish also conditions the leather. In fact, some people say that the PSP contains no wax at all.
post #2426 of 47086
Quote:
Originally Posted by 454Casull View Post

Yes, but the Premium Shoe Polish also conditions the leather. In fact, some people say that the PSP contains no wax at all.

Different things work for different people, looks like you have your answer. Enjoy your shoes.
post #2427 of 47086
Quote:
Originally Posted by JubeiSpiegel View Post

Different things work for different people, looks like you have your answer. Enjoy your shoes.
I hope I am not causing you any stress.

I just want to get a definitive answer on something that seems, on the surface, to be a subject that doesn't need to be as nebulous as it is.
post #2428 of 47086
Quote:
Originally Posted by Man Of Lint View Post

It is not a problem exclusive to Allen Edmonds product. Believe me, you can do this yourself in 15 minutes with a $10 tube of contact cement and they are ready for the morning. Just get s little of the cement into the space, use a flat object to slather some of the glue around, blow on it to quick dry, then hold the pieces together firmly. Then put the shoes on and stand on them to further bond the pieces together. This is an easy fix that doesn't require the fuss of sending the shoes back. Contact Cement can be purchased at any hardware store and Cobblers Cement can be purchased from your local friendly cobbler for about $10. Takes only drops of glue and will last years.

Sounds a lot easier. Thanks.
post #2429 of 47086
Quote:
Originally Posted by facet View Post

Hate to break up the AE love in. But I was wondering if any of you have had any problems with the heel coming off? I had bought my parliaments off Amazon last August and, yesterday, noticed that part of the heel was coming detached off one of the shoes.
263
263
Has anybody else experienced this? I only wear them 2x/week, three if I wear them out, and I'm only walking around an office in them; so it's not hard wear. I was quite surprised, and more than a little disappointed, to see this as they had been my favourite shoe to wear.
Call AE. They should take care of this issue.
post #2430 of 47086
Any inclinations as to when we will see the Neumoras and what the price point will be? I have been thinking about a custom pair of the Mora's but would like to wait and see what options are available on the Neumoras.
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