It's just about not buying "anything at the store. While the store may or may not come out ahead, depending on how much time is spent there and what is purchased, that's not really the whole point.
It's about the salesperson--who is there trying to earn a living. That person earns a commission by providing a service and assisting you with your purchase of right pair of shoes. It's not right to spend several hours of the shoe specialist's time so that all your future online orders from somewhere else or even someone else at the same
company are perfect. It is the sales professional's duty to assist you to ensure that your purchase best suits your needs and wants. But going in with the notebook and then buying a shirt in another department has not only taken the shoeperson's time from him or her, but all the time
going over every last has also taken away the opportunity to earn money to provide for his or her family because he is unable to help another customer who is there to buy shoes.
Sure. So, if you build a good rapport, you're really going to go back to that specific person when you are ready to purchase? Then you are
one of the exceptions to the norm. While it sounds good, for the majority of people, they will say that this is what they are going to do, but when the time comes they will rationalize it away and then just order online. The people at the Alden stores were true professionals by showing enthusiasm with assisting you. Their boss probably also
requires that they help all customers, even those that state they are not going to buy there. They were probably also hoping that their service to you would end up in a sale, but don't be surprised if there was some resentment and their professionalism prevented them from showing it.
There was a particular SA at the Madison ave Alden store. I inquired about his schedule so that I could continue to purchase items from him as he was very helpful. He told me not to worry about as they don't work on commission. I was pretty impressed as he really goes above and beyond to help.