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Allen Edmonds Appreciation Thread - Page 1342

post #20116 of 47149
Quote:
Originally Posted by David Copeland View Post

Quote:
Originally Posted by Pastor View Post

I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02
Well, that was not my sole intention to not buy anything at the store.  After all, the prices are the same at Nordstroms as they are at AE (except maybe for the sale price which Nordstroms will match).  

But I did edit my earlier comment for clarity:

"And because different styles may predict a completely different size - I think I will take along a notebook to Nordstroms and try on every style that strikes my fancy - buy what I can within my current budget - and then know what other styles and exact sizes I want in the future - so that when I return to Montana and am ready to purchase again,  I can either call the Nordstroms sales rep and order over the phone - or use the Nordstroms or AE online buying with the correct fit.


Added Note:  Nordstroms will PRICE MATCH all of their Allen Edmonds shoes with whatever AE Sale is going on at the AE website!
"

It's just about not buying "anything at the store. While the store may or may not come out ahead, depending on how much time is spent there and what is purchased, that's not really the whole point. It's about the salesperson--who is there trying to earn a living. That person earns a commission by providing a service and assisting you with your purchase of right pair of shoes. It's not right to spend several hours of the shoe specialist's time so that all your future online orders from somewhere else or even someone else at the same company are perfect. It is the sales professional's duty to assist you to ensure that your purchase best suits your needs and wants. But going in with the notebook and then buying a shirt in another department has not only taken the shoeperson's time from him or her, but all the time going over every last has also taken away the opportunity to earn money to provide for his or her family because he is unable to help another customer who is there to buy shoes.


Quote:
Originally Posted by wdahab View Post

Quote:
Originally Posted by Pastor View Post

I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02

I agree with the sentiment behind this, but not the actual practice. I try to be upfront with my intentions before hand. For example, this weekend I went to a couple of Alden shops to find my Barrie, TruBalance and Modified sizings. No way to do this without actually getting to try on some shoes. I was upfront at both stores that my intentions were to just to find my specific size in case I decide to make a purchase at some point. At both places, the salesmen were more energetic about me trying on shoes than I would have asked of them, but not resentful when I didn't buy anything. A good salesman knows that rapport building and friendly service will bring you back more times than pushing a shoe you don't really want 100%. It probably helps that I was wearing good shoes, at the time, of course.

At my local AE outlet, of course, they just know me and that I buy lots of shoes. They don't have any problem helping me out without hope of an immediate sale, because they know that good service has kept me loyal, and a sale will happen at some point in the future.

Sure. So, if you build a good rapport, you're really going to go back to that specific person when you are ready to purchase? Then you are one of the exceptions to the norm. While it sounds good, for the majority of people, they will say that this is what they are going to do, but when the time comes they will rationalize it away and then just order online. The people at the Alden stores were true professionals by showing enthusiasm with assisting you. Their boss probably also requires that they help all customers, even those that state they are not going to buy there. They were probably also hoping that their service to you would end up in a sale, but don't be surprised if there was some resentment and their professionalism prevented them from showing it.
post #20117 of 47149
... assuming the salespeople work on commission.
post #20118 of 47149
Quote:
Originally Posted by Septimus View Post

... assuming the salespeople work on commission.
Even if they don't, their performance rating might be dependent on how many sales or dollars they bring in.
post #20119 of 47149

Having just been to a Nordstoms in Tampa...I imagine the women's department has more time wasters than the men's! Last time I was there - there was a group of teen girls trying on $650 Jimmy Choo shoes, watches on...etc.

 

I still wouldn't waste a guys time trying on shoes and "showrooming". It's one thing to do it at an AE store, its another to do it at a store that carries AE. Just my $.02

post #20120 of 47149
Quote:
Originally Posted by frogwash View Post

It's just about not buying "anything at the store. While the store may or may not come out ahead, depending on how much time is spent there and what is purchased, that's not really the whole point.
It's about the salesperson--who is there trying to earn a living. That person earns a commission by providing a service and assisting you with your purchase of right pair of shoes. It's not right to spend several hours of the shoe specialist's time so that all your future online orders from somewhere else or even someone else at the same
company are perfect. It is the sales professional's duty to assist you to ensure that your purchase best suits your needs and wants. But going in with the notebook and then buying a shirt in another department has not only taken the shoeperson's time from him or her, but all the time
going over every last has also taken away the opportunity to earn money to provide for his or her family because he is unable to help another customer who is there to buy shoes.
Sure. So, if you build a good rapport, you're really going to go back to that specific person when you are ready to purchase? Then you are
one of the exceptions to the norm. While it sounds good, for the majority of people, they will say that this is what they are going to do, but when the time comes they will rationalize it away and then just order online. The people at the Alden stores were true professionals by showing enthusiasm with assisting you. Their boss probably also

requires that they help all customers, even those that state they are not going to buy there. They were probably also hoping that their service to you would end up in a sale, but don't be surprised if there was some resentment and their professionalism prevented them from showing it.

There was a particular SA at the Madison ave Alden store. I inquired about his schedule so that I could continue to purchase items from him as he was very helpful. He told me not to worry about as they don't work on commission. I was pretty impressed as he really goes above and beyond to help.
post #20121 of 47149
Quote:
Originally Posted by frogwash View Post

It's just about not buying "anything at the store. While the store may or may not come out ahead, depending on how much time is spent there and what is purchased, that's not really the whole point.
It's about the salesperson--who is there trying to earn a living. That person earns a commission by providing a service and assisting you with your purchase of right pair of shoes. It's not right to spend several hours of the shoe specialist's time so that all your future online orders from somewhere else or even someone else at the same
company are perfect. It is the sales professional's duty to assist you to ensure that your purchase best suits your needs and wants. But going in with the notebook and then buying a shirt in another department has not only taken the shoeperson's time from him or her, but all the time
going over every last has also taken away the opportunity to earn money to provide for his or her family because he is unable to help another customer who is there to buy shoes.
Sure. So, if you build a good rapport, you're really going to go back to that specific person when you are ready to purchase? Then you are
one of the exceptions to the norm. While it sounds good, for the majority of people, they will say that this is what they are going to do, but when the time comes they will rationalize it away and then just order online. The people at the Alden stores were true professionals by showing enthusiasm with assisting you. Their boss probably also

requires that they help all customers, even those that state they are not going to buy there. They were probably also hoping that their service to you would end up in a sale, but don't be surprised if there was some resentment and their professionalism prevented them from showing it.

There was a particular SA at the Madison ave Alden store. I inquired about his schedule so that I could continue to purchase items from him as he was very helpful. He told me not to worry about as they don't work on commission. I was pretty impressed as he really goes above and beyond to help.
post #20122 of 47149

Heads up.

 

Today is the last day of the Jeffersonville Outlet store sale of 20% off one item. 

 

740-948-9033

jville@allenedmonds.com

 

Open tonight until 9 PM EST

 

And they have several pairs of burgundy shell Patriots in my size in the system to go with my brown shell pair. And like bucksfan said they feel like a house slipper..... decisions.gif

post #20123 of 47149
Quote:
Originally Posted by Cold Iron View Post

Heads up.

Today is the last day of the Jeffersonville Outlet store sale of 20% off one item. 

740-948-9033

jville@allenedmonds.com

Open tonight until 9 PM EST

And they have several pairs of burgundy shell Patriots in my size in the system to go with my brown shell pair. And like bucksfan said they feel like a house slipper..... 
decisions.gif

You are horrible lol.

Within this last 2 wks I've ordered a pair of brown cliftons, snuff suede players, brown calf patriots...
-the Clifton are too small so I need to sell but now I'm thinking of getting a pair of Burgundy Clifton.
- how did you size on the patriots?
post #20124 of 47149
Quote:
Originally Posted by itsmejson View Post

You are horrible lol.

Within this last 2 wks I've ordered a pair of brown cliftons, snuff suede players, brown calf patriots...
-the Clifton are too small so I need to sell but now I'm thinking of getting a pair of Burgundy Clifton.
- how did you size on the patriots?

I went TTS on the Patriot's and they are perfect. But I am different than many in that I am the same size (TTS) on the 1 and 5 last and creasing is perfect in both cases. 

 

And not to add fuel to the fire but I agree with Pastor when he answered your question about the burgundy Clifton. Yes they are perfect for what you want and no more or no less effective than the brown, IMO anyhow.

post #20125 of 47149

whats the price on the shell patriot after the discount?

post #20126 of 47149
the salepeople are at work, trying on shoes is part of the job. they could possibly just be standing around if one wasn't there to try on shoes. I'm sure in general even if people are genuinely considering purchasing, they don't always buy instantly. That would just not be an informed purchase.

I personally do not feel comfortable going in just to try things on if I have to be helped, but sometimes it's easier to do an in-store sizing than to order online for the sole purpose of nailing down your size.
post #20127 of 47149
Quote:
Originally Posted by kwhitelaw View Post

whats the price on the shell patriot after the discount?

 

$359.20 + tax.  And, they run TTS in my experience also.

post #20128 of 47149
Quote:
Originally Posted by bucksfan View Post

 

$359.20 + tax.  And, they run TTS in my experience also.

good to know, thank you!

post #20129 of 47149
Quote:
Originally Posted by kwhitelaw View Post

whats the price on the shell patriot after the discount?

$359 for those and most shell shoes. That is going to be a hard one to beat.

post #20130 of 47149
Quote:
Originally Posted by bucksfan View Post

 

$359.20 + tax.  And, they run TTS in my experience also.

If you live in a state that doesn't charge tax for shoes (like NJ), mention it to them. They should be able to exclude the tax from your order. They did for me.

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