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Allen Edmonds Appreciation Thread - Page 1341

post #20101 of 46519
Quote:
Originally Posted by David Copeland View Post

Here is a kicker . . .

 

My foot size is 11.5

 

AE sized me in 11eee - which was much more comfortable because of the last.  When I spoke to Paul last week, I mentioned that my 11.5 foot was more comfortable in a half size smaller, with a triple e.

 

I moved to Montana from Newport Beach (where the shopping was GREAT).  Now the nearest Nordstroms is in Spokane, Washington - if I was to be fitted in-store by a professional.

 

Otherwise, AE recommended that I order online - and if it does not fit, they pay for return postage - back and forth, back and forth - which I think is okay if I lived in the North Pole.  And because different styles may predict a completely different size - I think I will take along a notebook to Nordstroms and try on every style that strikes my fancy - so that when I return to Montana I can return to online buying with the correct fit.

 

I would call ahead and ask what styles they actually have. I made a 45 minute(one way) trip to the closest Nordstroms and they only had eight total styles and two of them were loafers. It was a very disappointing trip for me as they didn't have any of the orthotic line and Park Avenues would never fit me. Driving all the way to Spokane just to have a really limited selection to try on would be very disappointing. I've made the Spokane -> Great Falls trip a number of times and couldn't imagine doing it just to try on shoes.

post #20102 of 46519
Quote:
Originally Posted by njruss View Post

Quote:
Originally Posted by Veridis View Post

I used the live chat on AE's website and was told that they do not handle sales made by their retail partners.
Contact Paul's office.  You have what is supposed to be a first quality shoe from a legitimate source.  I would expect that AE would make it right somehow.

Why? Allen Edmunds sells new shoes to Amazon for resale. It's obvious that Amazon took these back from a customer yet they sold them to you used. It is Amazon's responsibility to replace them, not AE's. You paid Amazon for new shoes, how can you expect Allen Edmonds to take used shoes and send you new shoes? That will end up with AE putting out two pairs, but only getting paid once, by Amazon. Since Amazon is the "legitimate source", it is their duty to make it right.

What I would suggest is call Amazon back and ask for a supervisor, then demand that they perform as per the contract. You ordered and paid for new shoes and new shoes is what Amazon is required to send you. There isn't any fine print on Amazon that says its ok to substitute used items when you buy new. Amazon even sells used items for many item categories, but they are listed as such. They can't legally just switch used for new when they feel like it. That's false advertising.

Also, out of nine pairs of AE shoes, I haven't received any with "plastic sticks", they have all come in felt bags, stufft with black paper.
post #20103 of 46519
Quote:
Originally Posted by LaymanX View Post

Quick question.... What do people think about the DR plan- nah just kidding.

I bought a pair of first quality AE Strands about three years ago from the Madison Ave store and there has been significant bowing on the sides. I THINK I read earlier in this thread that it was considered a defect but I can't find that post now. Can someone confirm? I likely have no recourse as I've worn them on and off for the last three years hoping the bowing would disappear. This is just for my curiosity's sake.

Also the edge dressing that the SA recommended was pretty bad. It is this roll on type that quickly flakes off, leaving the edge looking splotchy. I read in this thread that people use 150 grit sandpaper to remove all edging and restore it to neutral... But then what? Is there a better edging product to use?

Thanks folks! Even with the bowing I experienced on my Strands, I think a pair of shell Dundees is my next boot purchase.

If the bowing is large enough that they consider the shoe defective they likely would still exchange it for you. Only way to know for sure is to call CS and they would have you send them in to check them. If it doesn't bother you as is then I wouldn't worry about it, some people are fine with bowing but for others it is distracting enough that it is difficult to live with.

 

Hard to beat AE edge dressing, most of us will tell you there is nothing better. I've never had it flake before. After you apply it make sure you take a rag and wipe off any excess. You may have gotten a bad bottle although I have never heard of that I'm sure it could happen, I would try another bottle.

Quote:
Originally Posted by charliebrown2 View Post

thinking about polishing up my merlot mcallisters.  would this work?

 

leather cleaner

burgundy cream polish

neutral wax polish

 

thanks

I would skip the neutral wax polish personally. You shouldn't need it if your using burgundy polish already. 

Quote:
Originally Posted by David Copeland View Post

Could you tell me what phrase to search for at Amazon - or what brand?  There are 73,000 results - and I want to make sure I get the right product.

 

Thanks.

"amazonbasics microfiber cleaning cloth" and change the quality to the 48 pack for $28 and you get free shipping. And yes they are great for shoe care.

post #20104 of 46519
Quote:
Originally Posted by David Copeland View Post

Here is a kicker . . .

My foot size is 11.5

AE sized me in 11eee - which was much more comfortable because of the last.  When I spoke to Paul last week, I mentioned that my 11.5 foot was more comfortable in a half size smaller, with a triple e.

I moved to Montana from Newport Beach (where the shopping was GREAT).  Now the nearest Nordstroms is in Spokane, Washington - if I was to be fitted in-store by a professional.

Otherwise, AE recommended that I order online - and if it does not fit, they pay for return postage - back and forth, back and forth - which I think is okay if I lived in the North Pole.  And because different styles may predict a completely different size - I think I will take along a notebook to Nordstroms and try on every style that strikes my fancy - so that when I return to Montana I can return to online buying with the correct fit.

I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02
post #20105 of 46519
Quote:
Originally Posted by David Copeland View Post

Could you tell me what phrase to search for at Amazon - or what brand?  There are 73,000 results - and I want to make sure I get the right product.

Thanks.

http://www.amazon.com/AmazonBasics-Microfiber-Cleaning-Cloth-Pack/dp/B009FUFBTG/ref=sr_1_3?ie=UTF8&qid=1367327961&sr=8-3&keywords=microfiber+cloth

Here is the one i got. I believe it is the same one that Cold Iron recommends
post #20106 of 46519
Quote:
Originally Posted by Pastor View Post


I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02

 

Agree completely.

post #20107 of 46519
Quote:
Originally Posted by RogerP View Post

Agree completely.

All constructive comments here. Perhaps Allen Edmonds could do a "fitting service" where they mail you a bunch of shoes for you to try on. The shoes could be seconds and the customer could pay for the shipping, but it would allow rural customers to get a better fit and feel for AE. This may seem like a radical idea, but I'm sure a company as resourceful and well run as AE could figure out a system like this. No problem for a CEO like Grangaard.
post #20108 of 46519
Quote:
Originally Posted by Pastor View Post


I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02

Well, that was not my sole intention to not buy anything at the store.  After all, the prices are the same at Nordstroms as they are at AE (except maybe for the sale price which Nordstroms will match).  

 

But I did edit my earlier comment for clarity:

 

"And because different styles may predict a completely different size - I think I will take along a notebook to Nordstroms and try on every style that strikes my fancy - buy what I can within my current budget - and then know what other styles and exact sizes I want in the future - so that when I return to Montana and am ready to purchase again,  I can either call the Nordstroms sales rep and order over the phone - or use the Nordstroms or AE online buying with the correct fit.

 

Added Note:  Nordstroms will PRICE MATCH all of their Allen Edmonds shoes with whatever AE Sale is going on at the AE website!"

post #20109 of 46519
Quote:
Originally Posted by Pastor View Post

I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02

I agree with the sentiment behind this, but not the actual practice. I try to be upfront with my intentions before hand. For example, this weekend I went to a couple of Alden shops to find my Barrie, TruBalance and Modified sizings. No way to do this without actually getting to try on some shoes. I was upfront at both stores that my intentions were to just to find my specific size in case I decide to make a purchase at some point. At both places, the salesmen were more energetic about me trying on shoes than I would have asked of them, but not resentful when I didn't buy anything. A good salesman knows that rapport building and friendly service will bring you back more times than pushing a shoe you don't really want 100%. It probably helps that I was wearing good shoes, at the time, of course.

At my local AE outlet, of course, they just know me and that I buy lots of shoes. They don't have any problem helping me out without hope of an immediate sale, because they know that good service has kept me loyal, and a sale will happen at some point in the future.
post #20110 of 46519
Quote:
Originally Posted by frogwash View Post


Why? Allen Edmunds sells new shoes to Amazon for resale. It's obvious that Amazon took these back from a customer yet they sold them to you used. It is Amazon's responsibility to replace them, not AE's. You paid Amazon for new shoes, how can you expect Allen Edmonds to take used shoes and send you new shoes? That will end up with AE putting out two pairs, but only getting paid once, by Amazon. Since Amazon is the "legitimate source", it is their duty to make it right.

What I would suggest is call Amazon back and ask for a supervisor, then demand that they perform as per the contract. You ordered and paid for new shoes and new shoes is what Amazon is required to send you. There isn't any fine print on Amazon that says its ok to substitute used items when you buy new. Amazon even sells used items for many item categories, but they are listed as such. They can't legally just switch used for new when they feel like it. That's false advertising.

Also, out of nine pairs of AE shoes, I haven't received any with "plastic sticks", they have all come in felt bags, stufft with black paper.


I have contacted Amazon again and accepted a partial refund. The sale is over and I cannot rationalize paying about $200 more for the same shoe on the AE website. Amazon said that they would normally do an exchange, but they have no stock on hand right now.

I guess all I can do now is to enjoy the shoes! At least I don't see any structural problems with it. Going to stuff a pair of shoe trees in them and hope it gets into better shape.

post #20111 of 46519
post #20112 of 46519
In my opinion, AE needs to offer the following:

- Bourbon or medium brown Macneil. of the current offering, I like the walnut color but I am not a fan of pebble grain
- Medium grey suede wingtip. Grey suede wingtip is very versatile for Spring and Summer
post #20113 of 46519
Quote:
Originally Posted by Pastor View Post


I would be uncomfortable going to a store and trying on all their shoes with no intentions to buy. I'd be wasting a sales person's time that they could potentially be using to actually sell shoes and make money. I'm fortunate to have an actual AE store about 30 minutes from me and i've been in there and developed a relationship with the manager. I've bought shoes from him and the other day when I was thinking about order the patriots as seconds I first went to him and while no one was in the store (they had just opened) I told him about the seconds sale and asked if he would allow me to try on a pair to ensure proper fit. Of course he had no problem doing this because i'm a loyal customer and even that day I walked out with shoe trees and suede waterproofer. I think that is different than going into a store with a notebook with the sole intentions of "finding my size" so I can buy online and not buying anything from the physical store. I think this is especially true at a store like Nordstroms. Just my $0.02

+1
post #20114 of 46519
So I wore my brown Cliftons yesterday and they were too small. The outlet does not have any more 2nds in the size I need. Would the Burgundy Clifton be as good of a color in terms of versatility as the brown cliftons? I plan to wear with chinos to jeans
post #20115 of 46519
Quote:
Originally Posted by itsmejson View Post

So I wore my brown Cliftons yesterday and they were too small. The outlet does not have any more 2nds in the size I need. Would the Burgundy Clifton be as good of a color in terms of versatility as the brown cliftons? I plan to wear with chinos to jeans

I think the burgundy would look equally as well with chinos and jeans. I wear burgundy all the time with informal outfits.
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