I found that it is the same colour.
Considering that even the company CEO is now reading StyleForum to hear about and get feedback on AE shoes, I for one am curious about the recrafting service. If anyone has sent their shoes in for this, maybe post up with pictures of the before and after, talk about the overall experience and time to get this done, results? Suggestions? It sounds like a good idea, to spend 20-25% of the cost of the shoes to get an almost as good-as-new shoe that you know you like, and maybe even better because it's already broken in?
I had my Black Calf Warrens sent in for recrafting. After 4-6 days per week of wear Spring-Summer-Fall since 2007 the right sole had started separating at the toe and was a tripping hazard.
When they came back they looked great but the left one really pinched my toe. I contacted AE and ended up sending them back. They said that the left one looked crooked and offered to replace it with a comparable shoe of my choice. Customer Service!! I ended up getting the McAllister in black as I didn't like any of the current rubber sole options. This was also one of the reasons that I did recrafting in the first place. I won't be able to wear the McAllisters as my work shoe but I now have my first pair of wingtips. What other company would give you a brand new product when they fail to repair your old one?? (I should ask my Ford Dealer if they offer this) I was just happy to not be out the money and a pair of shoes. I've purchased 2 pairs of AE's since then, Bayfield and no logo Center Fielder. It was not exactly the experience I thought I was getting, but I remain a happy AE customer.
Update to my Bayfield post: I ended up getting Superfeet Delux 3/4 insoles. This seems to eliminate the little bit of heel slip, provide arch support (didn't feel like there was much) and to make up for my slightly low volume foot. Pretty happy so far, just working on breaking in the left toe. I installed stronger springs in my Woodlore Epic Shoe Trees to try to help stretch that area when my feet aren't in them.
Yes. Lately I've been getting mine re-soled with the v-tread tap sole. I typically hand-write the sole I want at the bottom of the order form I download from the website.
Just received my first pair of AE shoes today: walnut calf McAllisters. I won't post a bunch of pictures because you've all seen them a million times. They are "firsts" shipped right from the factory. I have a few questions that maybe you all with more experience can comment on.
1) Have a look at the distinct color variation on the left shoe. There is a noticeable line where the color is a few shades different. Can I fix that with a little polish or is that there forever? Does that make these returnable for some of you? In person it is more noticeable in my opinion than in this picture.
2) When I was measured in the store my right foot came out 8D and my left 8.5D. My left has always been a little larger. We tried the 8.5 and both agreed that it was just big and was slipping too much. He felt that 8D would be perfect and I've been reading that with this last it's normal to go down a half size (in my case 8.5 to 8). There were no 8D in the store at all to try (even in a different style with same last) so they were ordered and shipped. While I was waiting for these to arrive I popped into another AE store and tried on some other styles with the same last (Park Ave). Just for kicks I tried a 7.5D and while the right was perfect, the left was too snug for my liking but this particular clerk thought 7.5 should be my size and that the left would stretch. I'm having the opposite problem with these in 8D; the left is perfect and the right feels ever slightly too big with a tiny bit of slip. So, they always say go up to meet your larger foot. Either way, one is going to fit perfectly well and the other will have some issue. I'd rather have the right be ever so slightly large than the left be too tight. Ultimately my question is, what do others do and if I went with 7.5, should I expect the left one to stretch? I'm afraid to wear them for a few months only to learn that they are not stretching and be stuck with them.
3) I notice some gaping on both shoes near the ankle area. Is this normal? Will it get worse? It doesn't seem to effect the comfort as best I can tell from walking around the carpet in my bedroom for ten minutes.
And here we go again... This is my first experience with AE as this is the first of their shoes that I've bought. As I mentioned in a follow up to the above post, the store agreed to replace the shoe because of the color issues and also re-fitted me into a new size. A week later (today) I received the replacement pair. Please tell me what you guys think. I don't think a brand new pair of $350 shoes should come with these scuffs. The left shoe was in the dust bag and the right shoe was not. I learned by speaking to someone at the store today that they do this when a customer tries on a pair of shoes. This is how they know the box has been opened. My pair did not come from the warehouse I was told so I think it came from another retail location. It's unclear to me if the scuffs were there when they were shipped or from sliding around not in the dust bag during shipping that these scuffs developed.
The clerk I spoke to at the store said I could try some conditioner/cleaner, clear polish or walnut polish. I have all of those so I will give it a shot tonight. I really don't feel like sending these back because she said in my size there are only two at stores that she could see in the system. That means me bringing these back and waiting for those to ship and possibly running into the same issue. 7.5 E seems to be an odd size so it's not like there's tons of these laying around. She said the factory shows some uppers available meaning they'd finish assembly and ship them out so I'd be guaranteed new shoes but that could take some time.
Based on these pictures, do you think anything will help? I know that I'll end up scuffing them myself at some point but I'd rather start with a pristine shoe. If these were seconds I'd be satisfied but I'd also have paid a lot less money.