According to the AE site, the Strandmok should come with two pairs of laces. I only received one (the ones already in the shoes). They also didn't come in plastic and one was not in the cloth bag. I'm not upset about any of that because these are the first pair of AE I have received in a long time without any overly noticeable defects (woo!). However, I would like the other pair of laces.
Any suggestions on how to go about that? I feel like I should be able to just go into the store, but I don't know how I would prove I didn't get two. Anyone run into this before?
They only put one shoe in a bag nowadays apparently and one out. I have had a 2nd arrive with a broken lace (the little plastic thingie at the end came off the first time I did the laces ...) I just sent them an email to ask what we could do about it and they said they'd send me one if I decide to keep the shoes (in the end I didn't, since I needed to order a size bigger anyway, which didn't have broken laces).
TL;DR: Just go and ask or call in if you're too far from a store to make it worth it.