Conversely, are SAs adversely affected by returns? Do they lose the commission?
I've made a handful of returns lately (spur-of-the-moment purchases) and I'd hate to learn that the returns somehow harmed the SAs (would make me think twice before pulling the trigger on another impulse purchase).
I can attest to that as well. I returned a pair after the SA left the store/brand and they were figuring out who to assign the return to for the commission purpose. I stood there while they talked about it.