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Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc... - Page 4008  

post #60106 of 70737
Quote:
Originally Posted by Swiper View Post

I understand where you are coming from but don't completely agree.

1) Operations/QC and customer service are totally different departments. One can be "bad" and the other "good"
2) If AE were to have their QC tolerances set at a range to meet SF member requirements...they would be a $1,000 shoe. They set the range for first quality to meet the "average" customer expectations and to be able to maintain the COGS.

I call bullshit on that $1,000 shoe nonsense. AE uses material which is vastly inferior to those other brands. If they set decent QC, without tweaking their clearly shitty operations they'd lose money. If they clean up their operations they'd come out money ahead for sure - they're currently a textbook case of anti-lean operations. This all assumes that their owners are in it for anything more than a pump and dump, which remains to be seen.
post #60107 of 70737
Quote:
Originally Posted by FatTuesday View Post

 

Thanks a lot, @FatTuesday. I'm now picking up the phone to call my local SA and reserve a pair or two in my size. I think I'm leaning towards the Maritime in lighter brown. And then maybe the Kirkwood in blue, depending on how nice the fit is.

post #60108 of 70737

That's quality control, not customer service.

post #60109 of 70737
Quote:
Originally Posted by peppercorn78 View Post

Haha! Yeah every week a new round of "AE has awful QA." Yawn.

 

That, and the constant "booger hunting" for flaws on shoes.  It is getting to be tiresome...

post #60110 of 70737
Quote:
Originally Posted by middlepP View Post
 

Thanks a lot, @FatTuesday. I'm now picking up the phone to call my local SA and reserve a pair or two in my size. I think I'm leaning towards the Maritime in lighter brown. And then maybe the Kirkwood in blue, depending on how nice the fit is.

I found that they ran a bit large.  Keep in mind that the CXL will stretch!

post #60111 of 70737
Quote:
Originally Posted by FatTuesday View Post
 

 

That, and the constant "booger hunting" for flaws on shoes.  It is getting to be tiresome...

I must admit that my perception of AE's quality control is severely biased due to my presence on this forum. Most of the posts of shoes on this thread are to ask if the defect is bad enough to return or if they should keep them. This leads me to believe that the majority of AE's shoes are flawed, when it may just be that people come here to complain or ask questions about things they perceive as flaws and all the people that are happy with their shoes don't come around here.

 

It could be that AEs QC is just fine, and we happen to see the majority of flawed shoes on this thread. More likely, it's somewhere in the middle.

post #60112 of 70737
Quote:
Originally Posted by chinngiskhaan View Post
 

More likely, it's somewhere in the middle.

 

This I agree with.  My experience / luck with AE has been outstanding.  I'm reasonable / not super-picky but I expect quality for my money.  I've purchased over 50 pairs directly from AE and returned 2 for quality issues.  An unsatisfied customer I am not.

post #60113 of 70737
Quote:
Originally Posted by midlifecrisis View Post

AE really has great customer service.  It would have been nice if I hadn't had to return the Dalton's they sent me twice because of defects, but ultimately they got it right and were super-nice about it...and in the exchange process AE sent me an extra pair of Dalton's by accident.  I called and returned them and as a thank you for my honesty they sent me a $100 gift card. 

I was going to hold off on additional purchases this year but with the $100 card and current Amex promotion of a $50 statement credit (if spending 200; good til August I think) I can get $150 off, so I'm not sure what to get next and could use some advice.  I wear a suit 2x/week, a sportsjacket and slacks 2x/week, and slacks and a button down 1x/week, with dark washed jeans in the evenings and on the weekends. 

In addition to the dark chili Daltons, I have a pair of bourbon MacGregors--both purchased earlier this year.  The rest of my shoes are from a sadder time.   I have a three pairs of black shoes (one laced, for court appearances and wear with my midnight navy pinstripe suit, one "dressy" loafer for travel and one similar loafer that I used to wear with jeans before the Daltons).  I have a dark brown pair of bulchers I still wear to give my MacGregors a break (and which I still really like), a mid-brown loafer that I wear with jeans when not wearing the Daltons (i.e., in the summer time) and a light brown shoe that I pretty much never wear now.  All are in good condition and well-maintained but most are trendier shoes.  I don't have any cap-toed shoes, and none are balmorals.

I am pretty much settled on getting one of three things:  black fifth avenues or mcneils, or walnut strands.  I would get the fifth aves to fill the cap-toed balmoral void.  I like fifth aves better than park aves b/c of the brogueing, and may even consider mcneils because while flashier they would definitely upgrade my black shoe collection.  Alternatively I would get the strands to rotate with the MacGregors with suits and slacks and also to substitute for the Daltons with jeans in warmer weather and for a change of pace. 

I think it comes down to the importance of a cap-toed balmoral.  I feel like a fool when I wear my black shoes even though they are nice enough looking and well-polished.  Thoughts?      

More Daltons!
post #60114 of 70737
Quote:
Originally Posted by chinngiskhaan View Post

sorry to be debbie downer (again) but how does this equate to "really great customer service"? Sending you shoes with defects twice in a row, then accidentally sending you an extra pair. Yeah, I tell ya what! That is some EXCELLENT customer service right there. They send you shoes that they most likely knew were defected in the hopes that you wouldn't notice so they wouldn't have to toss them or sell them as seconds, you noticed, so they send you yet another pair of shoes with defect(s) trying to fool you yet again, or being too stupid/blind/careless to notice themselves. HOW THE HELL DOES THIS EQUATE TO GOOD CUSTOMER SERVICE???

I have two pairs of shoes from allen edmonds, one of them has eyelets that are not aligned properly, the other is just fine. Seems like that is a pretty standard ratio of no defect to defect from what I've read on here.

If you go to a restaurant and they mess up your food order twice in a row, but give you 30% off your meal (that 100% gift card equates to less than 30%, and they didn't even give it to you to make up for their idiocy, they gave it to you because you saved them $400 by sending them the shoes back) would you say that restaurant has "really great" customer service. Yeah they screwed up your $400 order TWICE IN A ROW, but they were super nice about it, and they gave me $100 after I gave them the $400 that they mistakenly gave to me for no reason... so yeah, their customer service is top notch!

what a joke

side note, I'm not trying to be rude to this poster, I just hate that AE has this sterling customer service reputation when they don't even produce a quality product on a consistent basis. Is quality not the foundation of great customer service? Shouldn't that be priority #1?

Hilarious post and pretty much spot on. Even covered various math concepts like ratios and inequalities.
post #60115 of 70737
Quote:
Originally Posted by Indyoshi68 View Post


Those are looking sweet today pep - trying to decide if i want to keep mine.

I've been wanting to get a pair of Bradley Shells. If anyone wants to part with a 12D, let me know.

post #60116 of 70737
Quote:
Originally Posted by Joenobody0 View Post

I call bullshit on that $1,000 shoe nonsense. AE uses material which is vastly inferior to those other brands. If they set decent QC, without tweaking their clearly shitty operations they'd lose money. If they clean up their operations they'd come out money ahead for sure - they're currently a textbook case of anti-lean operations. This all assumes that their owners are in it for anything more than a pump and dump, which remains to be seen.

Fair enough...i was at work and went a bit overboard to make a point...which i still think is a valid one. That the majority of people on this thread have a much higher expectation of what a "first" quality shoe is compared to the "average" AE customer.

Take that black captoe a few posts back...my thought is that if the average AE customer got that shoe in the mail he would say "damn thats a great looking shoe!" Those are the customers that AE's QC tolerance (or definition of "first"quality) needs to be aligned with...not us who the first thing we do is break out a loupe and inspect our shoes like a diamond looking for every little flaw.

What percentage of their customer base has the high expectations of those on this thread?? Does it make good business sense to tighten QC or redifine "first quality" for that small of customer population? I would say no...not until returns/sales starts significantly increasing.

I don't know much about the shoe manufacturing process...but there is not enough information on this thread to speak to the efficiency or leaness of their processes.
post #60117 of 70737
Quote:
Originally Posted by FatTuesday View Post
 

tbt - I'm rehashing a photo from last week...

 

The Kirkwood and Mariner boat shoes are currently on sale for $125, which I think is a steal!

 The first quality shoes are cheaper than the seconds! (Both of mine are seconds.)  I have the navy and golden brown Kirkwoods and I highly recommend them.


I thought I'm done buying shoes for some time, but now seeing this photo I'm tempted...That navy is amazing..

post #60118 of 70737
Maybe someone will actually read my post since we have our weekly rant going on. Does anyone have pictures of the flatiron in black?
post #60119 of 70737
Quote:
Originally Posted by 7_rocket View Post

Maybe someone will actually read my post since we have our weekly rant going on. Does anyone have pictures of the flatiron in black?

Few here have many shoes in black and while the flatiron is a nice shoe it is not one of the more popular so you may not get that picture.

I like it too but don't own one.
post #60120 of 70737
Quote:
Originally Posted by shoosensuits View Post

Quote:
Originally Posted by chinngiskhaan View Post

sorry to be debbie downer (again) but how does this equate to "really great customer service"? Sending you shoes with defects twice in a row, then accidentally sending you an extra pair. Yeah, I tell ya what! That is some EXCELLENT customer service right there. They send you shoes that they most likely knew were defected in the hopes that you wouldn't notice so they wouldn't have to toss them or sell them as seconds, you noticed, so they send you yet another pair of shoes with defect(s) trying to fool you yet again, or being too stupid/blind/careless to notice themselves. HOW THE HELL DOES THIS EQUATE TO GOOD CUSTOMER SERVICE???

I have two pairs of shoes from allen edmonds, one of them has eyelets that are not aligned properly, the other is just fine. Seems like that is a pretty standard ratio of no defect to defect from what I've read on here.

If you go to a restaurant and they mess up your food order twice in a row, but give you 30% off your meal (that 100% gift card equates to less than 30%, and they didn't even give it to you to make up for their idiocy, they gave it to you because you saved them $400 by sending them the shoes back) would you say that restaurant has "really great" customer service. Yeah they screwed up your $400 order TWICE IN A ROW, but they were super nice about it, and they gave me $100 after I gave them the $400 that they mistakenly gave to me for no reason... so yeah, their customer service is top notch!

what a joke

side note, I'm not trying to be rude to this poster, I just hate that AE has this sterling customer service reputation when they don't even produce a quality product on a consistent basis. Is quality not the foundation of great customer service? Shouldn't that be priority #1?

Hilarious post and pretty much spot on. Even covered various math concepts like ratios and inequalities.

I have returned items to places I didnt order and not even gotten a thank you....

I go to a restaurant all the time that tend to mess up my order somehow but the food is great and price is right...so I deal with the vegetables instead of the mashed potatoes which I ordered...cause the steak is fabulous.
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