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Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc... - Page 4007  

post #60091 of 70737
Quote:
Originally Posted by peppercorn78 View Post

Quote:
Originally Posted by ultravisitor View Post

I know that the Father's Day sale is just starting today, but I'm looking forward to fall. Does anyone remember if any of the cordovan offerings are on sale during the Rediscover America sale (and if so, which ones)?

I can't decide if I want a Leeds, a Macneil, or a Bradley next.

Everything was at least 15% off.

The answer is bradley:

Those are looking sweet today pep - trying to decide if i want to keep mine.
post #60092 of 70737

is anyone else bothered by the fact that every other post (if not nearly every post) is something to do with, "hey, so I just got these shoes from AE, do you think these defects are insignificant enough to keep them?"

post #60093 of 70737
Quote:
Originally Posted by midlifecrisis View Post
 

AE really has great customer service.  It would have been nice if I hadn't had to return the Dalton's they sent me twice because of defects, but ultimately they got it right and were super-nice about it...and in the exchange process AE sent me an extra pair of Dalton's by accident.  I called and returned them and as a thank you for my honesty they sent me a $100 gift card. 

 

I was going to hold off on additional purchases this year but with the $100 card and current Amex promotion of a $50 statement credit (if spending 200; good til August I think) I can get $150 off, so I'm not sure what to get next and could use some advice.  I wear a suit 2x/week, a sportsjacket and slacks 2x/week, and slacks and a button down 1x/week, with dark washed jeans in the evenings and on the weekends. 

 

In addition to the dark chili Daltons, I have a pair of bourbon MacGregors--both purchased earlier this year.  The rest of my shoes are from a sadder time.   I have a three pairs of black shoes (one laced, for court appearances and wear with my midnight navy pinstripe suit, one "dressy" loafer for travel and one similar loafer that I used to wear with jeans before the Daltons).  I have a dark brown pair of bulchers I still wear to give my MacGregors a break (and which I still really like), a mid-brown loafer that I wear with jeans when not wearing the Daltons (i.e., in the summer time) and a light brown shoe that I pretty much never wear now.  All are in good condition and well-maintained but most are trendier shoes.  I don't have any cap-toed shoes, and none are balmorals.

 

I am pretty much settled on getting one of three things:  black fifth avenues or mcneils, or walnut strands.  I would get the fifth aves to fill the cap-toed balmoral void.  I like fifth aves better than park aves b/c of the brogueing, and may even consider mcneils because while flashier they would definitely upgrade my black shoe collection.  Alternatively I would get the strands to rotate with the MacGregors with suits and slacks and also to substitute for the Daltons with jeans in warmer weather and for a change of pace. 

 

I think it comes down to the importance of a cap-toed balmoral.  I feel like a fool when I wear my black shoes even though they are nice enough looking and well-polished.  Thoughts?      

sorry to be debbie downer (again) but how does this equate to "really great customer service"? Sending you shoes with defects twice in a row, then accidentally sending you an extra pair. Yeah, I tell ya what! That is some EXCELLENT customer service right there. They send you shoes that they most likely knew were defected in the hopes that you wouldn't notice so they wouldn't have to toss them or sell them as seconds, you noticed, so they send you yet another pair of shoes with defect(s) trying to fool you yet again, or being too stupid/blind/careless to notice themselves. HOW THE HELL DOES THIS EQUATE TO GOOD CUSTOMER SERVICE???

 

I have two pairs of shoes from allen edmonds, one of them has eyelets that are not aligned properly, the other is just fine. Seems like that is a pretty standard ratio of no defect to defect from what I've read on here.

 

If you go to a restaurant and they mess up your food order twice in a row, but give you 30% off your meal (that 100% gift card equates to less than 30%, and they didn't even give it to you to make up for their idiocy, they gave it to you because you saved them $400 by sending them the shoes back) would you say that restaurant has "really great" customer service. Yeah they screwed up your $400 order TWICE IN A ROW, but they were super nice about it, and they gave me $100 after I gave them the $400 that they mistakenly gave to me for no reason... so yeah, their customer service is top notch!

 

what a joke

 

side note, I'm not trying to be rude to this poster, I just hate that AE has this sterling customer service reputation when they don't even produce a quality product on a consistent basis. Is quality not the foundation of great customer service? Shouldn't that be priority #1?

post #60094 of 70737
Maiden voyage
post #60095 of 70737

Frothing at the mouth all up in here

post #60096 of 70737
Quote:
Originally Posted by chinngiskhaan View Post

sorry to be debbie downer (again) but how does this equate to "really great customer service"? Sending you shoes with defects twice in a row, then accidentally sending you an extra pair. Yeah, I tell ya what! That is some EXCELLENT customer service right there. They send you shoes that they most likely knew were defected in the hopes that you wouldn't notice so they wouldn't have to toss them or sell them as seconds, you noticed, so they send you yet another pair of shoes with defect(s) trying to fool you yet again, or being too stupid/blind/careless to notice themselves. HOW THE HELL DOES THIS EQUATE TO GOOD CUSTOMER SERVICE???

I have two pairs of shoes from allen edmonds, one of them has eyelets that are not aligned properly, the other is just fine. Seems like that is a pretty standard ratio of no defect to defect from what I've read on here.

If you go to a restaurant and they mess up your food order twice in a row, but give you 30% off your meal (that 100% gift card equates to less than 30%, and they didn't even give it to you to make up for their idiocy, they gave it to you because you saved them $400 by sending them the shoes back) would you say that restaurant has "really great" customer service. Yeah they screwed up your $400 order TWICE IN A ROW, but they were super nice about it, and they gave me $100 after I gave them the $400 that they mistakenly gave to me for no reason... so yeah, their customer service is top notch!

what a joke

side note, I'm not trying to be rude to this poster, I just hate that AE has this sterling customer service reputation when they don't even produce a quality product on a consistent basis. Is quality not the foundation of great customer service? Shouldn't that be priority #1?

You make great points here. Thankfully personally I've never had any issues with my shoes even seconds.
post #60097 of 70737
Received my brown calf Dundee 2.0 today 1 week after order placed (despite 8-week lead time indicated on AE site.)

Next to Dundee burgundy shell:



For $295 first (ordered before price was corrected.) Not too bad for the money.
post #60098 of 70737
Quote:
Originally Posted by chinngiskhaan View Post

sorry to be debbie downer (again) but how does this equate to "really great customer service"? Sending you shoes with defects twice in a row, then accidentally sending you an extra pair. Yeah, I tell ya what! That is some EXCELLENT customer service right there. They send you shoes that they most likely knew were defected in the hopes that you wouldn't notice so they wouldn't have to toss them or sell them as seconds, you noticed, so they send you yet another pair of shoes with defect(s) trying to fool you yet again, or being too stupid/blind/careless to notice themselves. HOW THE HELL DOES THIS EQUATE TO GOOD CUSTOMER SERVICE???

I have two pairs of shoes from allen edmonds, one of them has eyelets that are not aligned properly, the other is just fine. Seems like that is a pretty standard ratio of no defect to defect from what I've read on here.

If you go to a restaurant and they mess up your food order twice in a row, but give you 30% off your meal (that 100% gift card equates to less than 30%, and they didn't even give it to you to make up for their idiocy, they gave it to you because you saved them $400 by sending them the shoes back) would you say that restaurant has "really great" customer service. Yeah they screwed up your $400 order TWICE IN A ROW, but they were super nice about it, and they gave me $100 after I gave them the $400 that they mistakenly gave to me for no reason... so yeah, their customer service is top notch!

what a joke

side note, I'm not trying to be rude to this poster, I just hate that AE has this sterling customer service reputation when they don't even produce a quality product on a consistent basis. Is quality not the foundation of great customer service? Shouldn't that be priority #1?

I understand where you are coming from but don't completely agree.

1) Operations/QC and customer service are totally different departments. One can be "bad" and the other "good"
2) If AE were to have their QC tolerances set at a range to meet SF member requirements...they would be a $1,000 shoe. They set the range for first quality to meet the "average" customer expectations and to be able to maintain the COGS.
post #60099 of 70737
Quote:
Originally Posted by Swiper View Post


I understand where you are coming from but don't completely agree.

1) Operations/QC and customer service are totally different departments. One can be "bad" and the other "good"
2) If AE were to have their QC tolerances set at a range to meet SF member requirements...they would be a $1,000 shoe. They set the range for first quality to meet the "average" customer expectations and to be able to maintain the COGS.

This is not the first time someone has brought up this point, so let me clarify. I'm not talking about the customer service department of AE, I'm talking about their service to their customers in general. Every last employee at AE serves the customers (either directly or indirectly). In other words, everything every employee does at AE influences the AE customer in some way.

 

as to your second point, I don't see how not screwing up makes a shoe more expensive. None of this has to do with subpar materials or methods of construction or anything of the sort. It's about bad execution of the craft of shoemaking. It doesn't cost AE more money for their employees to do their jobs right. Aligning eyelets/toecaps/medallions properly doesn't cost AE more money. Properly burnishing a shoe doesn't cost AE more money. If anything, not doing these things correctly the first time ends up costing them more rather than less.

 

Am I missing something? Since when does having to remake a pair of shoes twice and mistakenly sending a pair to someone without them having paid for that pair save the company money? Call me crazy, but those things seem like they would cost the company money rather than saving them money. Doing it right the first time is a pretty good way to save on cost if you ask me. Maybe if they didn't screw things up so often their shoes wouldn't have increased in cost on a regular basis over the last couple of years.

 

The only thing here that would cost the company money is sending a shoe straight to the seconds pile rather than trying to sneak it by an unknowing customer. Then again, having to pay to get the defected shoes shipped back would cost AE money as well. Furthermore, why would anyone want to buy shoes from a company that tries to save money by selling their customers shoes with obvious defects?

post #60100 of 70737
Quote:
Originally Posted by Allen Dreadmon View Post

I'm pretty sure I read here that the Park Aves fit tighter than other 5 last balmorals.  Unfortunately, I can't find the post now but I'd like to confirm this before considering my next Strand purchase.

Thanks.

I have Strand (shell), Park Ave (shell), and McAllister (suede) and they all fit exactly the same. My McTavish and Kenilworth both fit looser, but not enough to change size.
post #60101 of 70737
Quote:
Originally Posted by bellyhungry View Post

Received my brown calf Dundee 2.0 today 1 week after order placed (despite 8-week lead time indicated on AE site.)

Next to Dundee burgundy shell:



For $295 first (ordered before price was corrected.) Not too bad for the money.

 Very nice!  I'd love to see the calf Dundees after some real wear. 

post #60102 of 70737

tbt - I'm rehashing a photo from last week...

 

The Kirkwood and Mariner boat shoes are currently on sale for $125, which I think is a steal!

 The first quality shoes are cheaper than the seconds! (Both of mine are seconds.)  I have the navy and golden brown Kirkwoods and I highly recommend them.


Edited by FatTuesday - 6/4/15 at 3:36pm
post #60103 of 70737
Quote:
Originally Posted by Swiper View Post


I understand where you are coming from but don't completely agree.

1) Operations/QC and customer service are totally different departments. One can be "bad" and the other "good"
2) If AE were to have their QC tolerances set at a range to meet SF member requirements...they would be a $1,000 shoe. They set the range for first quality to meet the "average" customer expectations and to be able to maintain the COGS.

 

Quote:
Originally Posted by Swiper View Post


I understand where you are coming from but don't completely agree.

1) Operations/QC and customer service are totally different departments. One can be "bad" and the other "good"
2) If AE were to have their QC tolerances set at a range to meet SF member requirements...they would be a $1,000 shoe. They set the range for first quality to meet the "average" customer expectations and to be able to maintain the COGS.

 

Agreed.  I considered it good customer service because the people I spoke with were responsive and apologetic and did everything they could to correct the issue promptly.  I would never assume that they sent me two defective pair with the hope they could fleece me, and it was an organizational conspiracy against their customers--I can't go through life with that outlook. In any event, I now remember why I don't post on forums on a regular basis.  Perhaps my post should have had said "I must say AE has terrible customer service.  They sent me two defective pairs in a row, and while they willingly accepted them back and provided replacements as quickly as I could reasonbly expect, I just can't understand why AE has such a good reputation.  Also, they are not very intelligent because after they sent me a non-defective pair, they accidentally sent me a SECOND pair of the same boots.  And, when I did what any honest person would do--send the mistakenly-sent boots back--they had the gall to only send me a $100 gift card!?!  I saved them $400!!! They should have at least sent me a $385 pair of walnut strands." 

post #60104 of 70737
Quote:
Originally Posted by FatTuesday View Post

 Very nice!  I'd love to see the calf Dundees after some real wear. 

Thanks. I'll be sure to post them to show how they would look with some creasing after a few wear, given that they are plain toe calf.
post #60105 of 70737
Haha! Yeah every week a new round of "AE has awful QA." Yawn.
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