Not unless you ordered during the trunk show from Michigan Ave. and somehow they messed up your order.
I love AE and have had great experience with Allison, the staff from jeffersonvillle and folks from CAC. This makes my experience with the Michigan Ave store so much more forgettable (or maybe unforgettable but not in a good way) because I know how great AE customer service can be.
Sorry to hear about your bad experience. I guess what I was getting at was that while AE might screw up, sometimes spectacularly, they do whatever they can typically to make it up to you. At least thats been my experience.