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Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc... - Page 3520  

post #52786 of 70737
Quote:
Originally Posted by Tloc AD View Post

Just Bought my first pair of AE's. Been saving up for a while and soooo happy!! Strands. Top Dollar. Worth Every Penny

Congrats! Be careful they are addictive.
post #52787 of 70737
Quote:
Originally Posted by Tloc AD View Post

Just Bought my first pair of AE's. Been saving up for a while and soooo happy!! Strands. Top Dollar. Worth Every Penny

I really like the Walnut Strand - and I like those socks also!

Chris
post #52788 of 70737
Quote:
Originally Posted by hohneokc View Post

I really like the Walnut Strand - and I like those socks also!

Chris
Thanks Chris! I got more compliments on those socks than I did the Walnut Strands today, hahaha!
post #52789 of 70737
Quote:
Originally Posted by LanceM View Post

Work christmas party. Broke out the candy cane laces with the Jeffersons.
Very festive. Nice work.
post #52790 of 70737
Quote:
Originally Posted by hohneokc View Post

Here is a family shot. Some people say my closet looks like the back room of an AE store.


Chris
Wow. Strong shoe game!
post #52791 of 70737
Quote:
Originally Posted by NeoXerxes View Post

Just a quick update on the Walnut Strands I had purchased that came with stray burnishing on the front end of the shoe.


I went through the stock at two different Nordstroms near my home. After going through 10+ pairs, neither of them seemed to have Walnut Strands with burnishing in places that it shouldn't be (much less on one shoe but not the other). This is surprising to me, as the AE store sales assistant went to great lengths to convince me that such a defect is perfectly normal and fine. "Wear them with pride" he said while blatantly interrupting me in the middle of a complaint.


Next time I just might shop at the local Nordstrom rather than the AE store. Seems like they carry better stock. Additionally it is simply awkward and stressful to deal with my AE store sales assistant. I'm thinking about calling corporate for a return or exchange. It really shouldn't be this hard to get a pair of AE shoes with burnishing issues, and they shouldn't be outright denying that it is a problem.


If I was AE, I'd want to know if a customer is complaining about a quality control issue.

In my opinion, those stray burnishings aren't a flaw. To me they are character of a hand put together shoe. Just my two cents on it. I have a pair of walnut Jeffersons and have burnish spots similar, if not more and I really enjoy the added color. I have another pair of walnut university with burnish spots on the eyestays and think it adds character. Just my opinion.

However, it is unfortunate you are having issues with you AE store associate. I have a wonderful relationship with all the associates at my local AE. I almost feel like family there. Whenever I buy a new shoe, they order me one fresh from the port Washington factory, since they know I am picky, and inspect them before I get to see them. When I come in to pick them up, I'll give the ok and buy them. But, if I have any issue with the shoe they well order me a new shoe without hesitation. They want me to be extremely happy with my purchase. For example, I recently bought a pair of neumoks. They looked good in the store, so I bought them. When I got home to look at them more closely, I saw some stitching issues. I called my SA and they said they would order me another shoe to replace them (unworn).

If you are truly unhappy, they should be able to order you a new shoe and inspect them before they call you and make sure they have little stray burnishings before you come in.
Edited by LanceM - 12/8/14 at 9:42pm
post #52792 of 70737
Quote:
Originally Posted by Tloc AD View Post

Very festive. Nice work.
Thank you sir. The laces are fun. I might pick up the green and red ones.
post #52793 of 70737
Quote:
Originally Posted by LanceM View Post


In my opinion, those stray burnishings aren't a flaw. To me they are character of a hand put together shoe. Just my two cents on it. I have a pair of walnut Jeffersons and have burnish spots similar, if not more and I really enjoy the added color. I have another pair of walnut university with burnish spots on the eyestays and think it adds character. Just my opinion.

However, it is unfortunate you are having issues with you AE store associate. I have a wonderful relationship with all the associates at my local AE. I almost feel like family there. Whenever I buy a new shoe, they order me one fresh from the port Washington factory, since they know I am picky, and inspect them before I get to see them. When I come in to pick them up, I'll give the ok and buy them. But, if I have any issue with the shoe they well order me a new shoe without hesitation. They want me to be extremely happy with my purchase. For example, I recently bought a pair of neumoks. They looked good in the store, so I bought them. When I got home to look at them more closely, I saw some stitching issues. I called my SA and they said they would order me another shoe to replace them (unworn).

If you are truly unhappy, they should be able to order you a new shoe and inspect them before they come call you and make sure they have little stray burnishings.


I realize the stray burnishing is a result of the shoe being handmade (I'm guessing they were made by inky hands holding the side of the shoe), and I am not hugely picky when it comes to leather goods, but when markings are placed randomly and asymmetrically I would certainly consider them flaws and perhaps even evidence of quality control issues. I love marked leather and when leather develops character through daily use, however I don't want to buy shoes with burnishing marks prominently featured on one shoe and not the other. Shoes being handmade allows for some very slight issues, but this one can be corrected simply by the craftsman taking an extra 5 seconds to make sure he doesn't have a glob of burnishing dye on his gloves when he grabs for the sides of the shoe. It just looks sloppy.

Your AE store sounds great - I'm jealous. I like that they order the shoe and inspect it before selling it to you. Unfortunately I've had trouble simply getting a pair without this flaw (or character, depending on your perspective), and every time I mentioned the issue, the associate acted as if I was being ignorant and extraordinarily difficult. After the interruptions and lecturing, he even said "if you don't like uneven burnishing marks all over the shoe, perhaps this isn't the color for you". Say what? 

 

My store simply doesn't seem to have the level of service that is offered by yours, and as you can tell I'm hugely disappointed by the experience.

post #52794 of 70737
Quote:
Originally Posted by NeoXerxes View Post


I realize the stray burnishing is a result of the shoe being handmade (I'm guessing they were made by inky hands holding the side of the shoe), and I am not hugely picky when it comes to leather goods, but when markings are placed randomly and asymmetrically I would certainly consider them flaws and perhaps even evidence of quality control issues. I love marked leather and when leather develops character through daily use, however I don't want to buy shoes with burnishing marks prominently featured on one shoe and not the other. Shoes being handmade allows for some very slight issues, but this one can be corrected simply by the craftsman taking an extra 5 seconds to make sure he doesn't have a glob of burnishing dye on his gloves when he grabs for the sides of the shoe. It just looks sloppy.


Your AE store sounds great - I'm jealous. I like that they order the shoe and inspect it before selling it to you. Unfortunately I've had trouble simply getting a pair without this flaw (or character, depending on your perspective), and every time I mentioned the issue, the associate acted as if I was being ignorant and extraordinarily difficult. After the interruptions and lecturing, he even said "if you don't like uneven burnishing marks all over the shoe, perhaps this isn't the color for you". Say what? 

My store simply doesn't seem to have the level of service that is offered by yours, and as you can tell I'm hugely disappointed by the experience.
First and foremost you have all the right to return an unworn pair of shoes of it's not to your liking. You SA should have sorted you out.

Now that that's out of the way, I looked at the photos and if those had been my shoes I probably wouldn't not have returned them nor would have spent similar effort comparing them with 10 pairs of shoes at Nordstrom.

In fact, if it was indeed burnishing it would easily come off. Just a few pages back was a dicussion on how to take special care of burnished finished (eg. Bourbon, oxblood, etc) as it appears that regular shoe care regimen strips away the burnished finish.

My advise is to bypass your SA, as he appears to be giving you grief, and deal directly with the customer assistance center. I'm sure they will sort you out. You can also ask if you an try to clean it see whether it will come off which the assurance from them that you can still return/exchange them if the burnishing mark doesn't come off.
post #52795 of 70737
Quote:
Originally Posted by watchidiot View Post


First and foremost you have all the right to return an unworn pair of shoes of it's not to your liking. You SA should have sorted you out.

Now that that's out of the way, I looked at the photos and if those had been my shoes I probably wouldn't not have returned them nor would have spent similar effort comparing them with 10 pairs of shoes at Nordstrom.

In fact, if it was indeed burnishing it would easily come off. Just a few pages back was a dicussion on how to take special care of burnished finished (eg. Bourbon, oxblood, etc) as it appears that regular shoe care regimen strips away the burnished finish.

My advise is to bypass your SA, as he appears to be giving you grief, and deal directly with the customer assistance center. I'm sure they will sort you out. You can also ask if you an try to clean it see whether it will come off which the assurance from them that you can still return/exchange them if the burnishing mark doesn't come off.


I was carefully listening to the advice on how to remove burnishing, but since I am not as experienced as many of the gents on the forum here, I am worried that I will either damage the shoe beyond repair or will fail to remove the burnishing. Either case, I'm sure, will ensure that I am unable to return it, especially given the difficulty I am having with my regular sales assistant. Until I get more experience with quality dress shoes, I'm hoping to get a decent pair (the first time) and learn how to take care of it properly. Does regular shoe care strip all burnishing? Does this mean that shoes need to be burnished repeatedly? Shows how much I know.

In any case, I appreciate the advice. I apologize if I am being difficult, but as I mentioned previously, I really don't know what I'm doing and would like to ensure that I do things right with my first pair (I am just starting to build a wardrobe).

 

By "customer assistant center" do you mean the one at AE corporate or the higher ups at the local store? I believe this guy is the assistant manager, so I doubt there is much chance of going above his head. 

post #52796 of 70737
Quote:
Originally Posted by NeoXerxes View Post


I realize the stray burnishing is a result of the shoe being handmade (I'm guessing they were made by inky hands holding the side of the shoe), and I am not hugely picky when it comes to leather goods, but when markings are placed randomly and asymmetrically I would certainly consider them flaws and perhaps even evidence of quality control issues. I love marked leather and when leather develops character through daily use, however I don't want to buy shoes with burnishing marks prominently featured on one shoe and not the other. Shoes being handmade allows for some very slight issues, but this one can be corrected simply by the craftsman taking an extra 5 seconds to make sure he doesn't have a glob of burnishing dye on his gloves when he grabs for the sides of the shoe. It just looks sloppy.


Your AE store sounds great - I'm jealous. I like that they order the shoe and inspect it before selling it to you. Unfortunately I've had trouble simply getting a pair without this flaw (or character, depending on your perspective), and every time I mentioned the issue, the associate acted as if I was being ignorant and extraordinarily difficult. After the interruptions and lecturing, he even said "if you don't like uneven burnishing marks all over the shoe, perhaps this isn't the color for you". Say what? 

My store simply doesn't seem to have the level of service that is offered by yours, and as you can tell I'm hugely disappointed by the experience.
I can understand your frustration with poor customer service. You have every right to return an unworn shoe. Best bet would be to call the AE number on the website and explain that you just want a shoe with little stray burnishings and that you are having a difficult time with your local sales associate. I bet they would make things right.
post #52797 of 70737
Chilli franciscans today. I really like the shape of the 3 last and chilli color.
post #52798 of 70737
Quote:
Originally Posted by LanceM View Post

Chilli franciscans today. I really like the shape of the 3 last and chilli color.

Haven't seen those in a while, they look fantastic! I agree with you on the shape of the 3 last, by the way; it's beautiful.
post #52799 of 70737
Shell Daltons today

post #52800 of 70737
Thanks! Your Shells make me jealous. I still need to get my first pair of shells and dive in.
Quote:
Originally Posted by Trader George View Post

Haven't seen those in a while, they look fantastic! I agree with you on the shape of the 3 last, by the way; it's beautiful.
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