Just got my first recraft back and they looked like a rush job done poorly. I had to tell the Rock Center store to send them back. The edge was not burnished / colored and the stitching looked way off. I was not happy when the sales person said that they looked fine... I should have taken a picture of them.
Btw - aren't they supposed to polish them before sending back?
Not sure if any of you guys have had a similar experience with the recrafting recently.
Which service did you get? I think with just a a heel or sole job they won't refinish the uppers.
I did have a bad experience with recrafting this summer with a warranty repair. I asked them not to refinish the uppers as they were new Dundee's however they had a few new scratches on them, which you could see in the after pic, but not the before. The main issue was the shipping. They put a shoe box in a box about 6 times the volume, big enough I didn't even pay it attention sitting in my leasing office nor say AE on it. But there was no filler what so ever. So the lid came off immediately the first time it was picked up and the shoes just bounced around off each other the whole ride. Showing up with lots of dents and dings in the upper.
Sent them back with no real fix done on them at all. Got a free recrafting and 20% off next pair. So works out to about what I paid for them, they were 2nds. Used the 20% on a trunk show order. The free recraft might be worthless as I am hesitant to send another pair there.