Has anyone else ever experienced difficulty ordering through the ShoeBank site? Waaay back on the first day of the 2 for $299 sale, I requested two pairs from the Port Washington store, and a few days later added a third. A week went by with no response from the store, so I emailed the store (politely of course) explaining the situation. They responded this time -- though no apology or explanation, which kind of annoyed me -- and said that one of the shoes I requested wasn't available -- which also kind of annoyed me, seeing as it had been when I placed the order/request. So I emailed back asking if I could now substitute another shoe, which to this minute still appears on their site in my size, and was told that also wasn't available, and that the inventory doesn't always match the website.
Through it all, I've found the service terrible -- not just the failure to respond to my order and the frustration of not being able to get the shoes, but also that it takes them about three days to respond to the simplest email query and they seem totally uninterested in making the sale. It's now been two weeks since I placed the request and they've not once asked whether I want the two pairs shipped that were (are still?) available and they've never offered to do anything about the mix-up on the third. Every email they send is a one-sentence response that gives the impression they view my attempt to purchase from them as an annoyance.
They're just overwhelmed, especially with email inquiries. Best is to call.
Or better still, form a relationship with an outlet SA, and they'll let you know when the good stuff gets in. Mine has unfortunately moved on to greener pastures.