So I had an issue with AE recrafting. Sent my Dundees in for warranty (worn less than 10 times) for welt stitching coming off. The return shoes were in a normal box but put in a much larger box with no paper or padding. So obviously the shoe box came off and bounced around off each other the whole ride here. Lots of scuffs. A few impact creases. And a dark black mark across the toe. I tried to capture it when I opened it so I could send them to the store right away.
Mine were in great shape when they left other than the welt stitching. Just a bummer and let down after all the brushing to keep them looking good. Will take them in soon to see what they think and can do about them. Just wondering if anyone has had some shoddy packing coming out of WI recently.
Well, got an update. I was back and forth with the recraft manager on different options. They said they minimized the dents and would be able to work out the scuffs. They also said I could return or apply the value to a new pair. Was kinda wondering if they knew they were 2nds even with out the brand on the sole.
For keeping the shoes she offered a recraft certificate, a 20% off next purchase and basically the prestige package (bags, trees, polish) So thinking I could use the 20% on a shell MTO I agreed.
Got them Wed, and was pretty disappointed that it seemed they really didn't do much. The scratches/scuffs were still there and the dents were still noticable (actually found another I didn't catch before) Also I didn't see anything in the box about the 20% off. Just the recraft certificate. So asking about that as it was a big selling point to me. The good news is they didn't seem to use much product on them. I wore them Thur to start getting the cork back to form and wiped them down at the end of the day and not much came off. Followed by a good brushing. I def. missed them. Guess the honeymoon is over with them, just wish the first scratches were my own.
On one note, I visited my trusted cobbler to get some shoe taps and he mentioned that he carries AE heels. The cost would be $25 for heels replacement compared to AE at $50. I'm going to give it a shot later this year for a regularly used Strands. I think I would still go with AE recrafting service for the full sole replacement though.