Hi Allen Edmonds experts,
Here's a quick question for you. I recently received these Fifth Ave's and am pretty pleased with the shoes overall. When I first took them out of the box, I immediately noticed the oval mark on the left side of the right shoe. It matches the brand cutout inside the shoe. If this were just a slight depression in the leather, it wouldn't really bug me, but it looks like a dark ring has been burnished into the leather as a result. I asked my local AE salesman about the issue and he said it was normal and would probably polish out. I've worn the shoes once, and tried to diminish the mark with AE color-matched polish, but no dice.
An AE customer service rep looked at the pics and said this isn't a flaw. But having seen the minor imperfections that can render a shoe "second" quality, I'm a little skeptical. What do you guys think? Should these have been seconds? Should I forget about it? Anyone else seen this kind of mark on their AE bourbons?
I'm having a hard time understanding how these could be classify as "firsts". To me these are seconds - no question. If you paid $300-ish I would exchange them for another pair. And, AE's customer service is fantastic and I can't see them having a problem with your doing so.