As the person who has probably done the most MTOs here, I feel it is my responsibility to tell you how absolutely outstanding their customer service has been. I have worked with Allison and Deborah to do at least 8 MTOs and their customer device has been outstanding each and every time. Add to that the 3 custom neumoks and we're at a dozen or so. They have both been responsive and professional in every encounter. Many of my orders have been full-priced shell. AE is not making as much money as you think. They are set up for mass manufacturing, so the time it take to hunt down old patterns and do special makeups can be insane. They are doing this as a service for loyal customers. Think about the sheer volume of orders they are receiving and cut them some slack. Pick up the phone and call. You may not get through the first time but that's probably because I am on the phone with them.
post #38821 of 70717
2/14/14 at 7:37pm