As of today I am 13 weeks and 5 days for a pair of Shell Walnut MacNeils. After 10 weeks (though Iw as told 6-8 to make them when I ordered them), I was told, when I called AE, not when they called me, that my first pair did not pass inspection. Understandable, and I appreciate high standards and what a top quality product. But at that time I was told my remakes would be made in an expedited fashion, and I should be hearing rom them in 1 week or so.
It is frustrating for me. But I am still looking forward to what I know will be one of my favorite shoes. Though, not as much as I was 3+ months back when I finally pulled he trigger on them.
This mirrors my experience exactly, especially the last part.
The difference now, however, is that when I've called recently, it goes to voicemail.