I went to the Reston, VA and D.C. stores in the same day and got excellent service. I was dressed casually in some old loafers, a button down, and Levis...i.e, not resembling anybody that would be mistaken for having loads of cash to dump on pretty shoes. Both (young) salesmen were chatty, informative, and exceedingly understanding of my newly-minted graduate financial situation despite there being other (obviously much wealthier) customers in the store that they could have wandered over to instead.
The D.C. guy spent about 30 minutes with me just discussing my shoe interests and the shoes that he's sold to Congressmen, leaders of state, and well-to-do out of country visitors. Fascinating stuff actually. Nowhere in either interaction was there a hint of dismissal. Although I experienced some personal tragedy in having to walk away from cord Park Avenues which felt like heaven. :(
Then the prompt, polite, and effective service at the shoe bank and the main customer service line was was almost perplexing to me as a long-time East Coast resident. The shoes are great, but the service thus far has been impeccable.