And here we go again... This is my first experience with AE as this is the first of their shoes that I've bought. As I mentioned in a follow up to the above post, the store agreed to replace the shoe because of the color issues and also re-fitted me into a new size. A week later (today) I received the replacement pair. Please tell me what you guys think. I don't think a brand new pair of $350 shoes should come with these scuffs. The left shoe was in the dust bag and the right shoe was not. I learned by speaking to someone at the store today that they do this when a customer tries on a pair of shoes. This is how they know the box has been opened. My pair did not come from the warehouse I was told so I think it came from another retail location. It's unclear to me if the scuffs were there when they were shipped or from sliding around not in the dust bag during shipping that these scuffs developed.
The clerk I spoke to at the store said I could try some conditioner/cleaner, clear polish or walnut polish. I have all of those so I will give it a shot tonight. I really don't feel like sending these back because she said in my size there are only two at stores that she could see in the system. That means me bringing these back and waiting for those to ship and possibly running into the same issue. 7.5 E seems to be an odd size so it's not like there's tons of these laying around. She said the factory shows some uppers available meaning they'd finish assembly and ship them out so I'd be guaranteed new shoes but that could take some time.
Based on these pictures, do you think anything will help? I know that I'll end up scuffing them myself at some point but I'd rather start with a pristine shoe. If these were seconds I'd be satisfied but I'd also have paid a lot less money.
echoing the above sentiments--you should try some conditioner first, then some cream and wax polish if the scuffs persist. they likely won't. you'll likely have to get used to seeing similar scuffs that you incur (legs of a rolling chair, gas/brake/clutch pedals), and they are super easy to get rid of.
if you aren't satisfied after your attempts, you could even consider returning or exchanging the shoes yet again (granted you don't ruin them--which would anyway admittedly be difficult to do).