Originally Posted by kennethpollock
I think that it was Will Rogers who said: "Never underestimate the intelligence of the American Public." I am not so sure about this.
I do not trust the polls and surveys run by the giant restaurant chains. If true, Mr. Rogers was right, but I suspect that it is the polling, instead. I think most politicos know that it is the wording you use and how you phrase the question, which will get you the desired answer. That is why they say "Pro-Choice" versus Pro-Life" instead of using "Anti-Choice" versus "Anti-Life." Of course, the correct term to use is asking whether one is for or against the legalization of abortion. Back in the Civil Rights era, "integrating" the schools was not as popular in the polls as was "desegregating" them.
I can just imagine the questions that were asked by the pollsters:
1. Do you prefer a friendly waiter or an aloof one?
2. Do you want your waiter to be warm and informal or distant and correct, etc?
Just watch the results if I could ask the dining public:
1.\tWhen a totally unknown waiter approaches you at a chain restaurant and turns "cartwheels" because he is so glad to see you, do you think it is because of your movie-star looks, grooming and attire or do you think that it is some sort of contrived act?
2.\tWhen a totally unknown waiter approaches you at a chain restaurant and introduces himself to you by his first name, do you think that he is being genuinely warm, friendly, and personal, or is just doing what the management in all 200+ restaurants in the chain make all of their waiters say to all customers, etc.?
I think the posters in this thread are probably a fair cross-section of the dining public. I think that most of them seem to agree with me at least in part as to my complaints about GCHS (see above for meaning). It would therefore appear to me that the American dining public are not idiots, but know that GCHS is just a con and is improper service. I think that Fabienne is correct; most of the American dining public are sheep who will not complain, even if they are offended. Even I rarely complain to the waiter and only occasionally to management. I am a sheep, too.
1. the posters here are adults men (mostly) who are interested in style and fine clothes. most of them spend as much, in a year, as the average american man spends in his life on clothes. I think that assuming that the average style forum member is an average member of the american dinning public would be a huge mistake.
2. what I don't understand, mr pollock, is what you believe the motive would be for a markeitng department of a place like, say, chilli's, to prepare poorly worded surveys. what possible interest would it be to the resteraunt chain to change the service americans get in resteraunts, if they didn't think that it would encrease their revenue. having been part of the sales department of a major corporation, I would guess that the marketing people in a corporation like chili's or Fridays, probrably knows more about the american dinning public than you know about your wife or kids. they probrably know how many seconds it takes to read each section of the menu, what is the wording most likly to get a person to purchase dessert, and, exactly what kind of interaction the average american dinner wants with his wait person.