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The StyleForum Working Hierarchical Suit Quality List (SFWHSQL!) - Page 81

post #1201 of 1303
No experience with YSL, sorry.
post #1202 of 1303
Quote:
Originally Posted by dirnelli View Post

I just posted a new review on my blog about after-sales service from various RTW brands, a topic not yet addressed in this thread:

http://dirnelli.tumblr.com/post/70697329605/dirnelli-awards-2013-as-the-year-2013-draws-to

Is the cost of alteration done whether by in-house tailors or not covered in the price of the items they sell?
post #1203 of 1303
Basic alterations at the time of purchase are almost always included in the price of RTW clothes from reputable brands -- except for Boggi which charges extra even for a trouser cuff.

Returning for alterations as I did, years after the purchase, is highly unusual and not budgeted by any brand I've ever heard of.
post #1204 of 1303
Quote:
Originally Posted by dirnelli View Post

Returning for alterations as I did, years after the purchase, is highly unusual and not budgeted by any brand I've ever heard of.

If the item was purchased from the physical store or from it's online website, I can agree that it's exceptional customer service that they do free alterations even after months or years from when it was purchased.

But if it was bought somewhere else, especially from a secondary market, I wouldn't consider it lack of customer loyalty if they refused to do any free alterations.
post #1205 of 1303
You're right, rather than speak of loyalty, I guess I'm calling out the after sales shortfalls of some of these brands compared to their top-tier branding campaigns.

I mean, hey, if Canali, Smalto and Cifonelli flagship stores will alter some suits that I didn't even buy there, while Ralph Lauren. Zegna and Corneliani won't, it just goes to show who is customer-centric and who is not.

Special call-out to Ralph Lauren flagship because the suit I brought in was purchased there.
post #1206 of 1303
In the mansion? I had my altered after a few years later no issue (loss weight), though I was buying 2 more suits at the time.
post #1207 of 1303

Yes, in the Ralph Lauren mansion, not some franchisee. Tailors on location and all.

 

Completely inconsistent policy:

 

They had already done alterations for free for me -- at that time, I dealt with the same salesman who had initially sold me the suit. (I even ordered the waistcoat made-to-measure.) But when I went back after weight loss, the store manager said they were going to charge me this time around.

 

My initial obliging salesman had left Ralph Lauren in the meantime, and this manager didn't want to play along with what his salesman had done for me the first time. But the tailor who took down my new measurements was the same as before, he knew the whole history and seemed pretty willing to oblige once again. It was not until the following day that I got a no-go phone call from the manager, who was not even present the day before when we had taken down the new measurements with his obliging tailor.

 

Thanks to the internet and forums like SF, what some RTW brands think they are saving on the one hand, they can end up losing in e-reputation on the other hand. They would do well to view customer experience as a whole, over the duration, not just a fire-and-forget at the moment of sale. Hopefully, with enough posts like these, they will start to treat every customer as a brand ambassador. (The brands that I thanked in my blog review would appear to already be working at that level.)

 

If I bothered to write-up this anecdote, it's mainly because it runs so contrary to what you would expect from Ralph Lauren, given how much emphasis they have put on the customer experience in their flagship stores. Heck, I'm even on their private sales mailing list, which not every customer gets to be on. I'm also invited to Ralph Lauren sponsored events via co-branded mailing lists with the major blogs in Paris. You'd think some alert would pop-up on their computer screen before calling me back the next day with a complete 180.

 

As a social experiment, I may walk in again some day if I hear there is a new manager, just to see if the new guy flips back the other way. When brands seem to run such inconsistent after sales policies, you just never know what to expect, you could always get lucky.

post #1208 of 1303
Is this list only for OTR/RTW suits?

If not, where would Indochino, Black Lapel and the likes fall?
post #1209 of 1303
Quote:
Originally Posted by Geran Brown View Post

Is this list only for OTR/RTW suits?

If not, where would Indochino, Black Lapel and the likes fall?

only OTR/RTW suits..

post #1210 of 1303
Quote:
Originally Posted by chocsosa View Post

only OTR/RTW suits..
Thanks mate!
post #1211 of 1303

where do you guys think the freemans sporting club (FSC) suits rank?  they're advertised as full-canvassed with natural shoulders and tailored fit.  looks nice online. anyone has any experience?

post #1212 of 1303
To add content to this thread, here are some reviews of Japanese RTW suit brands by SeamasterLux (Ring Jacket, United Arrows, etc.):

http://paul-lux.tumblr.com/post/72342248446/review-of-less-well-known-rtw-brands-ring-jacket

http://paul-lux.tumblr.com/post/72234938183/menswear-in-tokyo
post #1213 of 1303

FWIW, the chain Harry Rosen in Canada offers lifetime fitting and repair on garments purchased from them (Zegna, Isaia, Canali, Tom Ford,...basically your whole list). Very nice.  I think most local bespoke tailors would do so also.  

post #1214 of 1303
Quote:
Originally Posted by MDeKelver View Post

FWIW, the chain Harry Rosen in Canada offers lifetime fitting and repair on garments purchased from them (Zegna, Isaia, Canali, Tom Ford,...basically your whole list). Very nice.  I think most local bespoke tailors would do so also.  
I think this discussion deserves a dedicated thread. "Free lifetime fitting list"- or something like that.
post #1215 of 1303
Quote:
Originally Posted by doctorman View Post

where do you guys think the freemans sporting club (FSC) suits rank?  they're advertised as full-canvassed with natural shoulders and tailored fit.  looks nice online. anyone has any experience?

FSC suits are made by Martin Greenfieldand should be ranked accordingly.
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