My aunt knows this guy who owns a hair salon in LA and is very, very good at what he does and is pretty expensive. He cuts my hair at a discount to what he normally charges for men, $45 instead of ~$65. He's been cutting my hair since I've been in LA - so about every six weeks for eight months. He splits his time between LA and elsewhere, spending about two out of every six weeks in LA.
I missed my last appointment (6 weeks ago) because of some sort of freeway shooting that made my thirty minute trip take an hour and a half. He was a little pissed, understandably, and I explained that it was my fault even though there was no way I could have planned on that bad a traffic jam and offered to pay for the missed appointment. He didn't make me pay and scheduled me for the next day. I made the appointment and showed up forty five minutes early to be safe.
Like any high end salon in LA, this place calls the day before every appointment to confirm the appointment and will leave a message if they do not speak with you. I received a call from a very pissed off hair stylist today saying that I had missed my appointment. I told him that I had no idea that I had an appointment because I didn't receive a call to confirm. He responded by saying that they absolutely had called me. So I told him that I believed him and would send him a check for the amount of the fee. I then listened to my messages which had been accumulating over the previous forty-eight hours (and for which I had matched all four messages to calls that I had ignored), which confirmed my suspicion that no message had been left confirming my appointment.
For the record, this guy has a history of flying off the hook over trivial things and being completely unreasonable. No offense to homosexuals, but he occassional behaves like a STEREOTYPICAL catty gay man. For the record, I'm not saying that all gay men act that way, just using the STEREOTYPE to communicate the idea.
I intend to send the $45 even though I know for a fact that I am right. It isn't the money that pisses me off nearly as bad as the attitude that I know is going to follow from being blamed for negligently missing two appointments, one of which I had no control over and one of which was absolutely not my fault. I think arguing with him about it is useless because he's likely to tell me to "F**k off" and go get my hair cut elsewhere.
So, what would you do?
I missed my last appointment (6 weeks ago) because of some sort of freeway shooting that made my thirty minute trip take an hour and a half. He was a little pissed, understandably, and I explained that it was my fault even though there was no way I could have planned on that bad a traffic jam and offered to pay for the missed appointment. He didn't make me pay and scheduled me for the next day. I made the appointment and showed up forty five minutes early to be safe.
Like any high end salon in LA, this place calls the day before every appointment to confirm the appointment and will leave a message if they do not speak with you. I received a call from a very pissed off hair stylist today saying that I had missed my appointment. I told him that I had no idea that I had an appointment because I didn't receive a call to confirm. He responded by saying that they absolutely had called me. So I told him that I believed him and would send him a check for the amount of the fee. I then listened to my messages which had been accumulating over the previous forty-eight hours (and for which I had matched all four messages to calls that I had ignored), which confirmed my suspicion that no message had been left confirming my appointment.
For the record, this guy has a history of flying off the hook over trivial things and being completely unreasonable. No offense to homosexuals, but he occassional behaves like a STEREOTYPICAL catty gay man. For the record, I'm not saying that all gay men act that way, just using the STEREOTYPE to communicate the idea.
I intend to send the $45 even though I know for a fact that I am right. It isn't the money that pisses me off nearly as bad as the attitude that I know is going to follow from being blamed for negligently missing two appointments, one of which I had no control over and one of which was absolutely not my fault. I think arguing with him about it is useless because he's likely to tell me to "F**k off" and go get my hair cut elsewhere.
So, what would you do?
