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What would you do in this situation?

post #1 of 37
Thread Starter 
My aunt knows this guy who owns a hair salon in LA and is very, very good at what he does and is pretty expensive. He cuts my hair at a discount to what he normally charges for men, $45 instead of ~$65. He's been cutting my hair since I've been in LA - so about every six weeks for eight months. He splits his time between LA and elsewhere, spending about two out of every six weeks in LA.

I missed my last appointment (6 weeks ago) because of some sort of freeway shooting that made my thirty minute trip take an hour and a half. He was a little pissed, understandably, and I explained that it was my fault even though there was no way I could have planned on that bad a traffic jam and offered to pay for the missed appointment. He didn't make me pay and scheduled me for the next day. I made the appointment and showed up forty five minutes early to be safe.

Like any high end salon in LA, this place calls the day before every appointment to confirm the appointment and will leave a message if they do not speak with you. I received a call from a very pissed off hair stylist today saying that I had missed my appointment. I told him that I had no idea that I had an appointment because I didn't receive a call to confirm. He responded by saying that they absolutely had called me. So I told him that I believed him and would send him a check for the amount of the fee. I then listened to my messages which had been accumulating over the previous forty-eight hours (and for which I had matched all four messages to calls that I had ignored), which confirmed my suspicion that no message had been left confirming my appointment.

For the record, this guy has a history of flying off the hook over trivial things and being completely unreasonable. No offense to homosexuals, but he occassional behaves like a STEREOTYPICAL catty gay man. For the record, I'm not saying that all gay men act that way, just using the STEREOTYPE to communicate the idea.

I intend to send the $45 even though I know for a fact that I am right. It isn't the money that pisses me off nearly as bad as the attitude that I know is going to follow from being blamed for negligently missing two appointments, one of which I had no control over and one of which was absolutely not my fault. I think arguing with him about it is useless because he's likely to tell me to "F**k off" and go get my hair cut elsewhere.

So, what would you do?
post #2 of 37
First, I think everything you say makes sense. But perhaps the wiser course is to cut some slack. No one is perfect, and it's a reflection on oneself on how you deal with less than perfect or even annoying people.

If the irrational behavior becomes more frequent/habitual or your tolerance seems to encourage more nutty behvior, then I'd say it's time to move on. For now though I'd say move forward; the relationship (if that's what to call it) may become stronger as a result of moving on/past this incident.
post #3 of 37
I've worked in one of those high end salons. This sort of obnoxious and childish behavior is absolutely normal and encouraged (yay groupthink). If you find someone at one of these places who is normal (or at least not a childish jackass, which is really what matters) and skilled, stay with him or her. It doesn't sound like you have, however. So walk away.
post #4 of 37
I think the question is, "Did you in fact have an appointment?" I view a confirmation call as a courtesy, not a requirement. If I make an appointment, it's my responsibility to enter it into my calendar.

Clearly the first missed visit was not your fault, but I would argue that the second one was (even if you beleive you caught the salon in a white lie about the message being left for you).

I also think that if you are concerned about the "bad attitude" you might now face, then I would move on. Despite this guy's skill in cutting hair, you don't seem too comfortable.
post #5 of 37
I pay a guy with an accent $10 to cut my hair. all in all, I am very happy with it.

this may seen a little off topic, but think if you can use this idea in the future.
post #6 of 37
Quote:
Originally Posted by globetrotter
I pay a guy with an accent $10 to cut my hair. all in all, I am very happy with it.

this may seen a little off topic, but think if you can use this idea in the future.

I'm up to $18, with tip, but my luxurious mane demands the very best.
post #7 of 37
for $18, the guy will cut my sons hair, too. and we get a little lolliepop.
post #8 of 37
A couple of weeks ago I started cutting my own hair as I have come to refuse to pay $25 for something that takes 10 minutes. No offence, but I don't think they deserve $150 an hour at the place I go to. It has actually turned out quite well. I haven't screwed up yet, and in fact have done a darn good job if I may say so myself, but it takes a little getting used to using scissors on the back of your head when you can't see what you are doing.
post #9 of 37
A woman down here does mine for $17, and she's the best I've ever had.

But $45 is reasonable in LA...

Karma's bad, dude.

Walk away...
post #10 of 37
Quote:
Originally Posted by globetrotter
for $18, the guy will cut my sons hair, too. and we get a little lolliepop.

Do you get a wash? That's my favorite part. I've always wanted the full hot towel and face massage treatment.

I'll concede jealousy of the lollypop. Perhaps I'll speak to my stylist.
post #11 of 37
Quote:
Originally Posted by DocHolliday
Do you get a wash? That's my favorite part. I've always wanted the full hot towel and face massage treatment.

I'll concede jealousy of the lollypop. Perhaps I'll speak to my stylist.


no, not for 10 bucks. I used one guy for about 15 years, before I left israel, and he washed my hair. and I have gotten the hot towel shave at places in the past.
post #12 of 37
Quote:
Originally Posted by DocHolliday
Perhaps I'll speak to my stylist.
Interesting conversation that would be. "I think you should augment your services with lollipops, sir!"

sorry i can't be more on topic, i haven't had a haircut in years now
post #13 of 37
If you actually made that appointment, then it's up to you what to do.

If you didn't make the appointment, and didn't get the call, then walk away and don't look back. Don't send money for sure.

Unless you have some rare hair type or hairstyle that requires a magician, just find another place.
post #14 of 37
Homer Simpson's solution was to suggest that the guys at Marge's salon save money by using mincing gel instead of loafer lightener.

They were overjoyed that he'd saved their business by lowering their overhead.
post #15 of 37
If you don't think he's a reasonable person, I probably would recommend against trusting him with your hair. He can't be that good if he only charges $65 anyway; I say just find another place. Do you really need stress from your hairstylist? That's something no one should need or want.
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